Detailed work order timeline, KPIs, and analysis
Oak Street Health • Inspection • PSM
📍 Oak Street Health - Oak Forest — 5500 W. 12th Street, Little Rock AR, 72204
Aug 26, 2025 → Mar 2, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Aug 26 → Aug 26 | Created | ▶ Running | 0 | 0 |
| Aug 26 → Oct 6 | Ready for Scheduling | ▶ Running | 28 | 28 |
| Oct 6 → Oct 29 | Assigned | ▶ Running | 16 | 44 |
| Oct 29 → Oct 29 | On Hold | ▶ Running | 0 | 44 |
| Oct 29 → Oct 31 | Ready for Scheduling | ▶ Running | 2 | 46 |
| Oct 31 → Nov 30 | Assigned | ▶ Running | 17 | 63 |
| Nov 30 → Jan 27 | On Hold | ▶ Running | 39 | 102 |
| Jan 27 → Feb 16 | Ready for Scheduling | ▶ Running | 13 | 115 |
| Feb 16 → Feb 20 | Assigned | ▶ Running | 4 | 119 |
| Feb 20 → Feb 27 | Scheduled | ▶ Running | 5 | 124 |
| Feb 27 → Feb 27 | Tech On Site | ▶ Running | 0 | 124 |
| Feb 27 → Mar 2 | Scheduled | ▶ Running | 1 | 125 |
| Mar 2 → Mar 2 | Tech On Site | ▶ Running | 0 | 125 |
3/5/26 RBerry- Updated delay code to tool related. Per tech notes: Scanner delivered did not work. Tech did manual entering of codes. Slowed WO down very much. Explained before hand to site may have to return monday due to this.
2/27 MOwens FSE called me to let me know he will have to return on 3/2 to finish the inspection. Ms Davis said that was okay with her.
2/20 MOwens Sannecia Davis called back and the visit is scheduled for 2/27 from 9-5.
2/19 MOwens Called to speak to Nathan Sanders. Left a msg for the practice manager Seneca to call back about scheduling the visit.
2/19 MOwens Called to speak to Nathan Sanders but call disconnected.
2/12 MOwens Called to speak to Nathan Sanders. Left a vm for him to call back about scheduling the inspection visit during the week of 2/23.
1/27/26 SBerry: Practice manager currently vacant; Secondary contact added to special instructions. Due date updated. WO moved to RFS
11/30/2025 Sramen - escalating to ASM again. New POC is also unresponsive.
11/13/2025 LHill-called (504) 237-3362 for Ashley Smith but was unable to leave a message.
11/13/2025 LHill-sent email to Ashley Smith about scheduling the inspection visit.
See logged email.
10/31 MOwens Sent an email to Ashley Smith about scheduling the inspection visit.
10/29 SBerry: POC updated
10/29 MOwens Tried to call Ashley Smith but could not leave a vm as the mailbox is not setup. Escalated to SBerry
10/14 MOwens Called to speak to Ashley Smith. Could not leave a vm because it is not setup.
10/7 MOwens Called to speak to Ashley Smith. Was not able to leave a vm for her to call back.
10/2 MOwens Sent chatter to Kaitlyn asking if Zach can take this WO.
CONFIRMED
09/08/2025 LH spoke w/Ashley Smith at 312-515-7334. She confirmed equipment and contact.
Scheduling ahead needed: Yes
Certain day or time: anytime M-F 8AM - 5PM.
Confirmed contact information is correct: Yes
09/08/2025 LHill-chatter to Scott Berry to update the POC.
09/08/2025 LHill Called 859) 402-5309 for John Rhodes. He informed me he is no longer an employee at this site. I can mabye try Ashley Smith 312-515-7334.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03123937 | Expenses | Open | 1 | $0.00 | Feb 27, 5:56 PM |
| WL-03123965 | Labor | Open | 0.5 | $0.00 | Feb 27, 6:08 PM |
| WL-03123966 | Labor | Open | 8.5 | $0.00 | Feb 27, 6:08 PM |
| WL-03123967 | Travel | Open | 10 | - | Feb 27, 6:08 PM |
| WL-03123968 | Travel | Open | 10 | - | Feb 27, 6:08 PM |
| WL-03123983 | Labor | Open | 0.5 | $0.00 | Feb 27, 6:12 PM |
| WL-03126625 | Labor | Open | 0.5 | $0.00 | Mar 2, 4:16 PM |
| WL-03126626 | Travel | Open | 10 | - | Mar 2, 4:16 PM |
| WL-03126627 | Travel | Open | 10 | - | Mar 2, 4:16 PM |
| WL-03126857 | Labor | Open | 7.5 | $2,294.20 | Mar 2, 6:09 PM |
| WL-03126858 | Labor | Open | 0.5 | $0.00 | Mar 2, 6:09 PM |