Q-00029627
Deinstallation of lights/install preassembled Harmony Light, No FPM
Location - Desert Ridge Outpatient Surgery Center
20940 N Tatum Blvd
Phoenix, AZ 85050
On Site Contact - Susie Snowden
ssnowden@uspi.com
714-504-5341
Sales Order# 19285709
Total Delay273.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
1.8d / 2.0d SLA
Completed
1.4d / 1.0d SLA
Closed
19.7d / 1.0d SLA
Billing Review
232.0d / 2.0d SLA
Ready to Bill
23.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/7/26 Ycampos - Updated PO to reflect the unpaid PO #1738530 for Banner project.
090426 NFLOYD - Temporarily changing the name/SOA for this job to ensure payment gets processed.
Will revise and restore the correct details once the invoice has been issued. The correct project info is: DESERT RIDGE OUTPATIENT SURGERY CENTER - SOA 19285709
090326 NFLOYD - PO #1738531 uploaded. Customer payment ($1,800) was mistakenly applied to Banner WO (ending in 9463) on 11/18/2025 due to a customer PO mix-up. Mark is coordinating with billing to unapply the $1,800 payment from the Banner invoice and reapply it to this Desert Ridge invoice once billing review clears.
01/19/26 NFLOYD - Sent follow up email requesting PO
11/11/25 NFloyd - Sent email requesting PO
10-01-25 NFloyd - Awaiting PO
🔧Work Performed
Deinstallation of lights/install preassembled Harmony Light, No FPM
🔍Technician Findings
Deinstallation of lights/install preassembled Harmony Light, No FPM
⚠️Problem Description
Q-00029627
Deinstallation of lights/install preassembled Harmony Light, No FPM
Location - Desert Ridge Outpatient Surgery Center
20940 N Tatum Blvd
Phoenix, AZ 85050
On Site Contact - Susie Snowden
ssnowden@uspi.com
714-504-5341
Sales Order# 19285709
📧
Email:
Completed Nov 11, 2025
To:
CC:
BCC: nicole.floyd@emsar.com
Attachment: --none--
Subject: [No subject]
Body:
Hi Ed,
I hope you’re doing well. We’ve completed the work at Desert Ridge Outpatient Surgery Center under SOA 19285709 / WO-01299646, and I am reaching out to request a Purchase Order for this project.
Could you please forward a copy of the PO at your earliest opportunity so we can update our records and finalize billing for this work?
Thank you for your help with this — please let me know if you n
EXCEL_X
Desert Ridge SOA 19285709 Bid Sheet
Aug 26, 2025
PDF
STERIS PO1738531
Sep 3, 2026
Case #00520555 – Fw: Bid Request - Desert Ridge SOA 19285709
Status: Closed | Priority: Standard
Q-00029627
Deinstallation of lights/install preassembled Harmony Light, No FPM
Location - Desert Ridge Outpatient Surgery Center
20940 N Tatum Blvd
Phoenix, AZ 85050
On Site Contact - Susie Snowden
ssnowden@uspi.com
714-504-5341
Sales Order# 19285709
📧IMPORTANT: 2nd Request for PO re Desert Ridge - SOA 19285709 (WO-01299646) [ ref:!00DA0093zU.!500VU0WZZ78:ref ]Jan 19, 2026 1:48pm
From: nicole.floyd@emsar.com
Hi Ed,
Hope 2026 is off to an excellent start. I'm following up regarding the work we completed at Desert Ridge Outpatient Surgery Center under SOA 19285709 / WO-01299646. I am reaching out again because we need to close this out but still have not received a a Purchase Order for this project.
Could you please forward a copy of the PO at your earliest opportunity so we can update our records and finalize billing for this work?
Thank you for your help with this — please let me know if you ne
Timeline
📞
Case Linked Aug 20, 11:09 AM
Case Number:00520555
Subject:Fw: Bid Request - Desert Ridge SOA 19285709