Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300209 ↗ ServiceMax

MEDICAL JETS • Evaluation • P7

📍 Medical Jets — 505 East US Highway 80, Forney TX, 75126

Aug 28, 2025 → Dec 3, 2025

✅ Completed
P7 7 business days from creation
Target: Sep 8, 2025
🕐 Clock stopped: Completed (Dec 2)
⏸ 20d excluded (parts wait + holding)
✗ SLA Missed (64d late)
Dispatch 0.0d
Material Management 16.2d
Coordinators 14.0d
Field Work 49.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
16.2 days
Over SLA
Coordinators
14.0 days
Over SLA
Field Work
49.5 days
Over SLA
Created: Aug 28, 2025 Due: Dec 5, 2025 Completed: Dec 3, 2025 (2 days early)
📅
69.7 days Total Age
⏱️
23.0d in Tech Off Site Longest Stage
🔄
23 transitions Status Changes
⚠️
55.4d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (4 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Christopher Womack — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 24, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00522697
L2 review - EMS *No quote is needed until parts are determined
Closed
PM/Evaluation Please create an evaluation WO for customer Medical Jets. They just signed a big contract to PM 50 Stretchers, 50 Manual Fasteners, 3 Power loads (installed products). If we can get someone out there ASAP this week that would be preferred. Please schedule with
Priority
Critical
Origin
Email
Reason
New Case
Contact
Jeremy Thomas
Owner
Kimberly Hardison
Created
Aug 27, 2025
Work Orders from this Case (1)
WO-01300209 (current) Invoiced
Evaluation • Christopher Womack
Created: Aug 28, 2025 • Closed: Dec 3, 2025
Completed with significant delays
Invoiced • 259 days old
🚨
Primary Delay 23.0 days stuck in "Tech Off Site"
⏱️
Total Delay 55.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Awaiting Parts
16.2d / 3.0d SLA
Scheduled
8.7d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Reschedule
4.8d / 2.0d SLA
Completed
20.8d / 1.0d SLA
Tech Off Site
27.1d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3/2025 Sramen - per teams message from Sup, this is serviced but MM has to receive in the parts on their side before Chris can receive them on his side.

12/2/2025 Sramen - teams message to Sup to figure out exactly why this is in tech offsite. Want to verify a return is not needed and this just needs moved to serviced.

11/10/25 CDempsey- Waiting on MM to receive parts.

11/7/25 CDempsey- clarifying with Chris what is needed.

10/30/25- NWillick- as per CWomack- waiting on the rest of the parts to arrive so we can close the parts order to close the work order.


10/23/25 CDempsey- Contacting K Walls about receiving parts.

10/21/25 CDempsey- ***Same Day Closure....should not count against tech. This has not been closed due to waiting on MM to receive the parts into Wilmington so that Chris can receive into his inventory.

10/1/25 CDempsey- asking Chris if he received any more parts. I believe all are received and he has attached all packing slips in two attachments. The parts need to be received into MM before we can close wo.

9/25/2025 Sramen - teams convo with CWomack, DCarvalho in addition to a teams call with DCarvalho and then Kwalls separately. Per Kwalls, we cannot remove the parts order on this WO because the parts have shipped and CWomack will need to receive in each part so KWalls can put them into the techs trunk stock and to close out the PO properly. Notified CWomack/DCarvalho via teams message. THIS WO WILL REMAIN IN SERVICED STATUS UNTIL TECH HAS RECEIVED IN ALL PARTS AND IS ABLE TO CLOSE THE WO.

9/12 KKelch called Nick to schedule for 9/18 between 9 and 10 am. Customer confirmed. 

9/12 KKelch called Nick to schedule for 9/18 between 9 and 10 am. Left VM. 

8/28 KHardison, Please schedule with WO-01300210

🔧 Work Performed
On the 6500, I removed the two damaged valves. I then installed a locking valve and a non-locking valve that was supplied by the customer. I reconnected the release cable. I then function tested the cot and all passed. I returned the cot to service.
🔍 Technician Findings
On the 6500, I found that the cots manual release was not working. I then found that the shafts on both valves were bent and there were two locking valves.
⚠️ Problem Description
PM/Evaluation Please create an evaluation WO for customer Medical Jets. They just signed a big contract to PM 50 Stretchers, 50 Manual Fasteners, 3 Power loads (installed products). If we can get someone out there ASAP this week that would be preferred. Please schedule with WO-01300210
📄 Description
Stryker 6500 Power-PRO XT Power Cot

Timeline

📞
Case Linked Aug 27, 3:39 PM
Case Number: 00522697
Subject: L2 review - EMS *No quote is needed until parts are determined
Status: Closed
📋
▶
2 Work Order Created Aug 28, 2:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Aug 28, 2:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
📦
▶
2 Parts Requested Aug 28, 6:11 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Christopher Womack
From: Assigned
To: Awaiting Parts
Duration in Previous: 3h 35m
🚨 11.7 business days
🗓️
▶
2 Status: Scheduled Sep 12, 4:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-18T14:00:00.000+0000
⏳ 1.9 business days
🆕
▶
3 Status: Entered Sep 15, 1:40 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Christopher Womack
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-18T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Christopher Womack Sep 18, 10:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 20h
🔄
Status: Reschedule by Christopher Womack Sep 19, 12:59 AM
From: Tech On Site
To: Reschedule
Duration in Previous: 14h 34m
🗓️
▶
2 Status: Scheduled Sep 19, 9:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-24T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 22, 9:32 AM
Scheduled For: 2025-09-23T14:00:00.000+0000
⏳ 2.0 business days
🚗
Status: Tech Off Site by Christopher Womack Sep 23, 11:56 PM
From: Scheduled, Tech Off Site
To: Tech Off Site, Reschedule
Duration in Previous: 4d 14h, 0m
🔩
▶
2 6x Parts Added Sep 24, 11:07 PM
6x Parts Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Womack
From: Reschedule
To: Tech On Site
Duration in Previous: 23h 10m
✔️
Status: Completed by Christopher Womack Sep 24, 11:13 PM
From: Tech On Site
To: Completed
Duration in Previous: 5m
⚠️ 8.1 business days
🚗
Status: Tech Off Site by Christopher Womack Oct 6, 6:09 PM
From: Completed
To: Tech Off Site
Duration in Previous: 11d 18h
✔️
Status: Completed by Rhonnie Reeves Oct 7, 7:52 AM
From: Tech Off Site
To: Completed
Duration in Previous: 13h 42m
🚨 12.0 business days
🚗
Status: Tech Off Site by Christopher Womack Oct 22, 10:00 PM
From: Completed
To: Tech Off Site
Duration in Previous: 15d 14h
🚨 23.2 business days
📦
Parts Requested Nov 24, 11:58 AM
Order: 00085764
Status: Canceled
🔄
Status: Reschedule by Nicholas Willick Nov 24, 1:05 PM
From: Tech Off Site
To: Reschedule
Duration in Previous: 32d 16h
💵
Expenses Added Nov 24, 2:52 PM
Type: Expenses
Status: Open
Qty: 1
📦
Status: Awaiting Parts by Stephanie Ramen Nov 25, 9:33 AM
From: Reschedule
To: Awaiting Parts
Duration in Previous: 20h 28m
⚠️ 5.0 business days
📦
Parts Requested Dec 1, 3:17 PM
Order: 00086046
Status: Closed
🔄
Status: Reschedule by Sean Weaver Dec 1, 3:31 PM
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 5h
✔️
Status: Completed by Christopher Womack Dec 1, 8:44 PM
From: Reschedule, Completed
To: Completed, Tech Off Site
Duration in Previous: 5h 13m, 0m
✔️
Status: Completed by Rhonnie Reeves Dec 2, 8:59 AM
From: Tech Off Site
To: Completed
Duration in Previous: 12h 14m
🚗
Status: Tech Off Site by Christopher Womack Dec 2, 11:59 AM
From: Completed
To: Tech Off Site
Duration in Previous: 2h 59m
✔️
Status: Completed by Rhonnie Reeves Dec 3, 8:59 AM
From: Tech Off Site
To: Completed
Duration in Previous: 21h 0m
🏁
Status: Closed by Craig Dempsey Dec 3, 10:13 AM
From: Completed
To: Closed
Duration in Previous: 1h 13m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 5, 1:49 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 3h, 0m
🚨 80.0 business days
🧾
Invoice Created Mar 26, 3:49 PM
Invoice Number: SM-248393

Bottlenecks

Awaiting Parts
Duration: 11.2 business days (threshold: 3.0 business days)
Exceeded by 8.2 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Completed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Completed
Duration: 12.3 business days (threshold: 1.0 business days)
Exceeded by 11.3 business days
Tech Off Site
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days
Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00522697
Closed
📦
Parts Order 00080980
Closed
📦
Parts Order 00085764
Canceled
📦
Parts Order 00086046
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
ERLA - PROD
Technician
Christopher Womack
Scheduled
N/A
Created
Aug 28, 2:17 PM
Invoice #
SM-248393

Work Details (7)

Name Type Status Qty Amount Date
WL-02948599 Parts Open 1 $0.00 Sep 24, 11:07 PM
WL-02948600 Parts Open 1 $0.00 Sep 24, 11:07 PM
WL-02948601 Labor Open 1 $0.00 Sep 24, 11:07 PM
WL-02948602 Labor Open 0.5 $0.00 Sep 24, 11:07 PM
WL-02948603 Travel Open 26 $0.00 Sep 24, 11:07 PM
WL-02948604 Expenses Open 1 $0.00 Sep 24, 11:07 PM
WL-03018720 Expenses Open 1 $0.00 Nov 24, 2:52 PM

Details