Total Delay153.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
154.0d / 0.5d SLA
Canceled
40.5d
Ready for Scheduling
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/8/26 lcoonrod
per notes was to be returned to CSA Dispatch. Still showing in Agilent queue
6/8/26 lconrod
NSICHANI
Due date updated to October, routed to Emsar alongside SO 6007870125 (on-site. same system), part ordering only, no onsite needed for SO 6007300631. Please assign to Maria Davis4/14/26 lcoonrod Per chatter from Maria, The PM was completed in October, I would think it should be cancel. per email from Nick Sichani: Yes, these are duplicate SOs
10/30/25 RCook- Sent teams message to DCarvalho stating: David Carvalho Below are the past due and due by EOM Agilent ASP WOs. Just sending as an FYI
10/6/25 lcoonrod
Thanks for checking. This should be assigned to Maria to assist with ordering spare parts for the customer, if needed, since we didn't deliver PM service under SO 6007300631. This is more of a courtesy to the customer from my understanding.
Best,
Nick Sichani
10/3/25 lcoonrod per email from Nick Sichani: Yes, these are duplicate SOs, but our district manager decided that instead of cancelling SO 6007300631, which is under their old contract, we should instead utilize it as extra spare parts for the customer. However, the on-site PM service order will be under SO 6007870125. Please assign to Maria Davis ARP to site is 53 miles. Zone 2
@Maria Davis Per email from Nick Sichani: This should be assigned to Maria to assist with ordering spare parts for the customer, if needed, since we didn't deliver PM service under SO 6007300631. This is more of a courtesy to the customer from my understanding. If you do not need it, let me know and I will follow up with him. Thank you!!
Timeline
📞
▶
4
Case Linked Aug 29, 8:35 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01300277
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
🚨25.0 business days
🆕
Status: Entered by Leona CoonrodOct 3, 1:49 PM
From:Assigned, Entered
To:Entered, Canceled
Duration in Previous:35d 5h, 0m
⏳2.0 business days
🆕
▶
2
Status: Entered Oct 6, 8:45 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
🚨129.0 business days
🆕
Status: Entered by Leona CoonrodApr 14, 2:01 PM
From:Assigned, Entered
To:Entered, Canceled
Duration in Previous:190d 5h, 0m
🚨39.0 business days
🆕
Status: Entered by Leona CoonrodJun 8, 2:38 PM
From:Canceled, Entered
To:Entered, Ready for Scheduling
Duration in Previous:55d 0h, 0m
🆕
Status: Entered by Leona CoonrodJun 8, 2:45 PM
From:Ready for Scheduling, Entered
To:Entered, Canceled
Duration in Previous:6m, 0m
Bottlenecks
Assigned
Duration: 25.0 business days (threshold: 4.0 business hours)
Exceeded by 24.5 business days
Assigned
Duration: 129.0 business days (threshold: 4.0 business hours)