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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300567 ↗ ServiceMax

JAWONIO • Preventive Maintenance • PSM

📍 JAWONIO - 20 MILES ROAD — 20 MILES ROAD, Suffern NY, 10901

Sep 2, 2025 → Dec 1, 2025

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Invoiced (Dec 1)
✗ SLA Missed (62d late)
Dispatch 0.0d
Coordinators 66.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
66.2 days
Over SLA
Created: Sep 2, 2025 Due: Dec 1, 2025 Completed: Dec 1, 2025 (on time)
📅
64.9 days Total Age
⏱️
53.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
63.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523556
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 1 https://www.ebiotrack.com/inspection.php?iid=29716
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dino Patrikis
Owner
Shelby Robinson
Created
Sep 1, 2025
Work Orders from this Case (1)
WO-01300567 (current) Invoiced
Preventive Maintenance • Darrell Hope
Created: Sep 2, 2025 • Closed: Dec 1, 2025
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 53.0 days stuck in "Scheduled"
⏱️
Total Delay 63.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
12.5d / 0.5d SLA
Scheduled
53.0d / 2.0d SLA
04-Scheduled
0.0d
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/18 KSmith -- Scheduled date confirmed with Dino on WO-01300540

9/2 & 9/10 NB - Called & emailed Dino to confirm asset quantities and location (Suffern/20mi Rd. in particular). Customer isn't responding to my emails, calls/VM's.


9/2 KSmith -- Sent email to schedule on WO-01300540

🔧 Work Performed
Braun - NCL Century Series Lift Serial #: 22031822043 - Asset ID: 13288863
⚠️ Problem Description
Semi-Annual Equipment PM Equipment: 1 https://www.ebiotrack.com/inspection.php?iid=29716

Timeline

📞
Case Linked Sep 1, 1:01 AM
Case Number: 00523556
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Sep 2, 10:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 2, 3:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 15m
🚨 13.0 business days
🗓️
▶
2 Status: Scheduled Sep 18, 9:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-01T18:00:00.000+0000
🚨 53.0 business days
⏱️
▶
3 3x Labor Added Dec 1, 7:21 PM
3x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 74d 10h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Dec 2, 5:59 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 22h 35m, 0m
🚨 58.8 business days
🧾
Invoice Created Feb 20, 9:38 PM
Invoice Number: SM-248023

Bottlenecks

Assigned
Duration: 12.5 business days (threshold: 4.0 business hours)
Exceeded by 12.0 business days
Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days

🔗 Related Artifacts

📞
Case 00523556
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Darrell Hope
Scheduled
Dec 1, 1:00 PM
Created
Sep 2, 10:24 AM
Invoice #
SM-248023

Work Details (3)

Name Type Status Qty Amount Date
WL-03022901 Labor Open 0.75 $0.00 Dec 1, 7:21 PM
WL-03022902 Labor Open 0.75 $0.00 Dec 1, 7:21 PM
WL-03022903 Travel Open 30 $0.00 Dec 1, 7:21 PM

Details