Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300731 ↗ ServiceMax

BARNEGAT LIGHT FIRST AID SQUAD • Part Order • PSM

📍 BARNEGAT LIGHT FIRST AID SQUAD — 15 W 10th St, Barnegat Light NJ, 08008

Sep 2, 2025 → Jan 15, 2026

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Invoiced (Jan 15)
⏸ 78d excluded (parts wait + holding)
✗ SLA Missed (29d late)
Dispatch 0.8d
Material Management 57.0d
Coordinators 41.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.8 days
Material Management
57.0 days
Over SLA
Coordinators
41.0 days
Over SLA
Billing
0.0 days
Created: Sep 2, 2025 Due: Oct 2, 2025 Completed: Jan 15, 2026 (104 days late)
📅
97.6 days Total Age
⏱️
57.0d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
94.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522946
Ferno Stair Chair Parts Order
Closed
Q-00029840 6" Rear wheel w/hardware 190-1493 - Quantity 6 Gas spring assy 190-1499 - Quantity 3 Ankle restraint 082-1973 - Quantity 6 430-P Restraint 2-piece, 5-ft., black, plastic buckle 031-3797 Quantity 6
Priority
High
Origin
Email
Reason
New Case
Contact
Mark Pojednic
Owner
Kimberly Hardison
Created
Aug 28, 2025
Work Orders from this Case (1)
WO-01300731 (current) Invoiced
Part Order • Customer Part Sale
Created: Sep 2, 2025 • Closed: Jan 15, 2026
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 57.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 94.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.8d / 1.0d SLA
Awaiting Parts
57.0d / 3.0d SLA
Ready for Scheduling
41.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tracking# 1Z01E3E70394225100 Customer Requested Parts Order
⚠️ Problem Description
Q-00029840 6" Rear wheel w/hardware 1901493 - Quantity 6 Gas spring assy 1901499 - Quantity 3 Ankle restraint 0821973 - Quantity 6 430-P Restraint 2-piece, 5-ft., black, plastic buckle 0313797 Quantity 6

Timeline

📞
Case Linked Aug 28, 1:35 PM
Case Number: 00522946
Subject: Ferno Stair Chair Parts Order
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Sep 2, 3:16 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Sep 2, 9:44 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 6h 27m
🚨 57.3 business days
📅
Status: Ready for Scheduling by Keith Canterbury Nov 20, 8:59 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 78d 12h
🔩
5x Parts Added Nov 20, 11:13 AM
Type: Parts, Expenses
Status: Open
Qty: 6, 3, 1
🚨 41.0 business days
📦
Status: Awaiting Parts by Rhonnie Reeves Jan 15, 1:39 PM
From: Ready for Scheduling, Awaiting Parts
To: Awaiting Parts, Closed
Duration in Previous: 56d 4h, 0m
📄
▶
3 Status: Ready to Bill Jan 15, 2:21 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-251267

Bottlenecks

Awaiting Parts
Duration: 57.0 business days (threshold: 3.0 business days)
Exceeded by 54.0 business days
Ready for Scheduling
Duration: 41.0 business days (threshold: 1.0 business days)
Exceeded by 40.0 business days

🔗 Related Artifacts

📞
Case 00522946
Closed
📦
Parts Order 00081110
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Sep 2, 3:16 PM
Invoice #
SM-251267

Work Details (5)

Name Type Status Qty Amount Date
WL-03014482 Parts Open 6 $548.58 Nov 20, 11:13 AM
WL-03014483 Parts Open 3 $355.44 Nov 20, 11:13 AM
WL-03014484 Parts Open 6 $102.00 Nov 20, 11:13 AM
WL-03014485 Parts Open 6 $198.00 Nov 20, 11:13 AM
WL-03014486 Expenses Open 1 $23.20 Nov 20, 11:13 AM

Details