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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300737 ↗ ServiceMax

TYNGSBORO FIRE DEPARTMENT • Preventive Maintenance • PC

📍 Tyngsboro Fire Department — 26 Kendall Road, Tyngsboro MA, 01879

Sep 2, 2025 → Dec 18, 2025

✅ Completed
PC Per client agreement
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Dec 18)
✗ SLA Missed (47d late)
Dispatch 0.0d
Coordinators 27.5d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.5 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Oct 31, 2025 Completed: Dec 18, 2025 (47 days late)
📅
77.5 days Total Age
⏱️
51.5d in Canceled Longest Stage
🔄
10 transitions Status Changes
⚠️
24.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523790
FW: quote and schedule for annual stretcher and stair chair inspection
Closed
Q-00029845 PMs needed on 3 power cots and 2 stair chairs. 6506 Power-PRO XT 2307020600008 6252 Stair-PRO 2310010000087 6506 Power-PRO XT 170539810 6252 Stair-PRO 160639488 6506 Power-PRO XT 11002050008 *PMs due in October, customer would like to schedule this the first week of October. https://www.ebiotrack.com/inspection.php?iid=29814
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jon Chisholm
Owner
Shelby Robinson
Created
Sep 2, 2025
Work Orders from this Case (1)
WO-01300737 (current) Invoiced
Preventive Maintenance • Paul Bonang Jr
Created: Sep 2, 2025 • Closed: Dec 18, 2025
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 51.5 days stuck in "Canceled"
⏱️
Total Delay 24.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Scheduled
25.0d / 2.0d SLA
Canceled
51.5d
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/2025 Sramen - per conversation in EMS EBT pilot meeting yesterday, we discussed that this wo needed to be put into closed status instead of canceled since the time is on this wo and wo 1300767 needs canceled instead of closed since there is no time on it. This has been an issue since October. I am reopening and putting into closed status and will cancel 1300767. Also updated the EBT inspection to reflect this SMX WO and not the 1300767.

10/08/2025 SRobinson- Canceling WO as a duplicate to WO-01300767 per Paul Bonang Jr.

9/4 KSmith -- Scheduled for 10/8 per Jon's request on WO-01300767

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 16N-353104 - Asset ID: 13273058 Stryker Medical - 6252 Stair-Pro Serial #: 160639488 - Asset ID: 13273060 Stryker Medical - 6506 PowerPro Serial #: 170539810 - Asset ID: 13273059 Stryker Medical - 6506 PowerPro Serial #: 2110020500008 - Asset ID: 13273057 Stryker Medical - 6506 PowerPro Serial #: 2307020600008 - Asset ID: 13273055 Stryker Medical - 6252 Stair-Pro Serial #: 2310010000087 - Asset ID: 13273056
🔍 Technician Findings
PMs needed
⚠️ Problem Description
Q-00029845 https://www.ebiotrack.com/inspection.php?iid=29814 PMs needed on 3 power cots and 2 stair chairs. 6506 Power-PRO XT 2307020600008 6252 Stair-PRO 2310010000087 6506 Power-PRO XT 170539810 6252 Stair-PRO 160639488 6506 Power-PRO XT 11002050008 *PMs due in October, customer would like to schedule this the first week of October.

Timeline

📞
Case Linked Sep 2, 11:46 AM
Case Number: 00523790
Subject: FW: quote and schedule for annual stretcher and stair chair inspection
Status: Closed
📋
▶
2 Work Order Created Sep 2, 3:46 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Sep 4, 8:06 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 16h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-08T13:00:00.000+0000
🚨 21.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 2, 3:36 PM
Scheduled For: 2025-10-08T17:00:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Shelby Robinson Oct 8, 4:01 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 34d 7h, 0m
⏱️
10x Labor Added Oct 8, 5:38 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 41, 1.5, 95
🚨 51.8 business days
👷
▶
2 Status: Assigned Dec 18, 11:23 AM
Status: Assigned → Status: Completed
✔️
Status: Completed by Stephanie Ramen
From: Assigned
To: Completed
Duration in Previous: 2m
👷
▶
2 Technician Assigned Dec 18, 11:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Completed
To: Assigned
Duration in Previous: 2m
✔️
▶
2 Status: Completed Dec 18, 11:34 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Stephanie Ramen
From: Completed
To: Closed
Duration in Previous: 2m
📄
▶
3 Status: Ready to Bill Dec 18, 12:02 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-249365

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days

🔗 Related Artifacts

📞
Case 00523790
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Paul Bonang Jr
Scheduled
N/A
Created
Sep 2, 3:46 PM
Invoice #
SM-249365

Work Details (10)

Name Type Status Qty Amount Date
WL-02963934 Labor Open 0.5 $205.00 Oct 8, 5:38 PM
WL-02963935 Labor Open 0.5 $82.00 Oct 8, 5:38 PM
WL-02963936 Labor Open 0.5 $205.00 Oct 8, 5:38 PM
WL-02963937 Labor Open 0.5 $82.00 Oct 8, 5:38 PM
WL-02963938 Labor Open 0.5 $205.00 Oct 8, 5:38 PM
WL-02963939 Labor Open 0.5 $82.00 Oct 8, 5:38 PM
WL-02963940 Labor Open 1 $130.00 Oct 8, 5:38 PM
WL-02963941 Travel Open 41 $95.20 Oct 8, 5:38 PM
WL-02963942 Labor Open 1.5 $195.00 Oct 8, 5:38 PM
WL-02963943 Travel Open 95 $0.00 Oct 8, 5:38 PM

Details