Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300759 ↗ ServiceMax

LORETTO • Depot - Syracuse • PSM

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Sep 2, 2025 → Jun 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (184 biz days late)
Active: 205 biz days
🕐 Clock stopped: Canceled (Jun 30, 2026)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
205d
▶ Clock Running
Status: Assigned
Sep 2 → Jun 30, 2026
205 business days (counted)
Running total: 205 of ? biz days used
Created: Sep 2, 2025 Canceled: Jun 30, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Jun 30 Assigned ▶ Running 205 205
Dispatch 0.0d
Coordinators 205.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
205.4 days
Over SLA
Created: Sep 2, 2025 Due: Oct 2, 2025 Completed: Jun 30, 2026 (270 days late)
📅
205.4 days Total Age
⏱️
205.4d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
204.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00520556
Needs Quote
Closed
Follow-up to WO-01298383 Model: Invacare - IRC5LX (B) Notes: Failed inspection - Out of range - unit goes into alarm after powered on and does not run. Follow-up required for Syracuse depot evaluation & repair. - unit is on loading dock for pick up.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trevor Brown
Owner
Kimberly Hardison
Created
Aug 20, 2025
Work Orders from this Case (1)
WO-01300759 (current) Canceled
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025
Behind Schedule - Needs Attention
Canceled • 345 days old
🚨
Primary Delay 205.4 days stuck in "Assigned"
⏱️
Total Delay 204.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
205.4d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Device did not arrive from Syracuse

⚠️ Problem Description
Follow-up to WO-01298383 Failed inspection - Out of range - unit goes into alarm after powered on and does not run. Follow-up required for Syracuse depot evaluation & repair. - unit is on loading dock for pick up. Invacare - IRC5LX (B) Asset ID#: 13041019 S/N: 04B097307 https://www.ebiotrack.com/omnicor/workorder.php?wo=6940

Timeline

📞
Case Linked Aug 20, 11:10 AM
Case Number: 00520556
Subject: Needs Quote
Status: Closed
⚠️ 9.0 business days
📋
▶
3 Work Order Created Sep 2, 5:10 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kimberly Hardison
Technician: Ryan Schwochow
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 205.9 business days
🚫
Status: Canceled by Ryan Schwochow Jun 30, 10:42 AM
From: Assigned
To: Canceled
Duration in Previous: 300d 17h

Bottlenecks

Assigned
Duration: 205.4 business days (threshold: 4.0 business hours)
Exceeded by 204.9 business days

🔗 Related Artifacts

📞
Case 00520556
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 2, 5:10 PM
Invoice #
N/A

Details