Work Order 360 View

3/12/26 AJinerson - Email logged on WO-01301792. Sent email notice to all POCs regarding tech later arrival today closer to between 2pm-3pm (tech got stuck onsite at 1st repair).

Received email back from Karen saying they cannot do later arrival time today, asking to reschedule to Monday, 3/16 instead. We will be missing the SLA for both WOs now.

3/9/26 AJinerson - Email logged on WO-01301792. Received email back from POC Zinnia confirming tech visit for Thursday, 3/12 between 11am-1pm for both repairs.

Sent email back asking for the below information.

POC onsite: Karen Overbee

Arrival instructions: The main entrance to the jail is on Monroe. There is a a green canopy at the lobby entrance. The tech will need to bring their driver's license photo ID with them. The front desk will notify medical to escort.

3/9/26 AJinerson - Email logged on WO-01301792. I sent email back to Zinnia asking if they would like to proceed with scheduling 2 original repairs and if so, offering tech visit on Thursday, 3/12 with eta between 11am-1pm.

3/9/26 AJinerson - Email logged on WO-01301792. Received email back from Zinnia stating they were able to repair their 3rd repair themselves, and will not need to submit a 3rd request anymore.

3/9/26 AJinerson - Email logged on WO-01301792. Sent follow up repair to Zinnia, Amanda, Karen, and Alice asking how they would like to proceed w/ scheduling:

1) Put in their 3rd repair request they mentioned earlier and schedule all services together

2) Schedule the 2 existing repairs for now since parts have been delivered.

3/6/26 AJinerson - Received email back from Zinnia that she will be out of office until Monday, 3/9.

Customer wanted to schedule all repair services together, most recent parts order for WO-01301002 were just delivered on 3/4. Customer mentioned a 3rd repair request they would like to put in and schedule all 3 services together, we are awaiting an email response with that repair information and needing confirmation if they still want to schedule all 3 repairs together or just the 2 original repairs first.

3/5/26 AJinerson - Email logged on WO-01301792. Sent email back to all, asking if they would still like to add an additional repair request for a 3rd unit per email from 3/4 asking to put in a 3rd service repair request. Needing to confirm if they would like to place that 3rd request and schedule all together, or if they would like to proceed with scheduling these 2 original repairs separately since parts are now in.

3/5/26 AJinerson - Email logged on WO-01301792. Received emails from: Karen Overbee, Amanda Stokes, and Zinnia Rodriguez regarding the below.

**Parts for 2nd WO just delivered on 3/4**

• Karen received:
  • Power Cord 76400 - Wall Otoscope Cord
  • Battery - Delivered to Ortiz facility in DON Franklin's office
  • Right angle cord for EKG Machine - Gave to Employee, Amanda Stokes in the Lab
• Amanda Stokes:
  • Address on the invoice inside of the bag says Welch Allyn and it's a 6in right angle cord

3/5/26 AJinerson - Per Email logged on WO-01301792 w/ POC Zinnia yesterday, 3/4, they want to schedule all services together, along with an additional repair request. I sent email back to Zinnia asking for more information on the 3rd request and informed her we will have to submit that to our Dispatch Dept. to receive a 3rd WO to proceed with scheduling all together. Also sent her list of equipment/parts orders to confirm they have received all parts onsite now.

3/5/26 AJinerson - WO released on 3/4 (past SLA) due to update on parts tracking.

1st Parts Order showing delivered 3/4 @ 2:15 PM via UPS

2nd parts order showing delivered 3/2 via FedEx

3/4/26 AJinerson - Email logged on WO-01301792. Sent email back to Zinnia letting her know we are still waiting for parts to ship out for WO-01301002, and sent list of all parts expected to be shipped/delivered and asking her to confirm WHAT she has already received. Also asking for more information on the additional unit they are requesting service on.

Highlighted parts still in awaiting parts on WO-01301002.

• Welch Allyn - Spot Vital Signs Monitor Battery 6039 (1)
• 8FT DOMESTIC POWER CORD by Welch Allyn Inc. (1)
• 6 ft. Power Cord w/ Right Angle IEC Connector (1)
• 6 ft. Power Cord w/ Right Angle IEC Connector (1)

3/4/26 AJinerson - Email logged on WO-01301792. Received email back from Zinnia stating they have received both parts, and wanting to schedule all services on same day, along with an additional request.

3/4/26 AJinerson - Email logged on WO-01301792. Sent email back to Zinnia with update that we are showing parts on this WO were delivered on 3/3 and needing her to confirm if she has those, and if they would like to schedule this repair, or prefer to wait for the parts for their 2nd WO-01301002 to come in and schedule both services for same visit

2/25/26 AJinerson - Chatter on WO-01301792. MM confirmed below:

2/24/26 AJinerson - Chatter on WO-01301792 to ASM/SUP/MM on how to proceed - customer informed us that they have not received the parts for either WOs still, and pointed out that they already informed us of this in Sept. 2025. Customer also stated that they have already been charged for service and would like the parts shipped to them with ATTN: Zinnia Rodriguez, to proceed with scheduling their repairs.

02/24/2026 LHill-rec'd email from Zinnia-Hi Lauren,

These repairs have been pending since 2025. As mentioned during our last conversation, we have not received the parts listed below; however, we have already been charged for the service.

Please send the replacement parts to my attention so the repairs can be completed and this matter can be resolved.

See logged email on WO-01301792.

02/24/2026 LHill-sent email to Zinnia to see if she has rec'd the parts.

See logged email on WO-01301792.

02/24/2026 LHill-Called 239-258-3614 for Zinnia Rodriguez to see if she has rec'd parts so we can schedule tech.

Call logged on WO-01301792.

2/19/26 AJinerson - Email logged on WO-01301792. Sent follow up email to Zinnia Rodriguez and Alice Franklin needing to confirm if they have received the remaining parts (2 power cords) listed below and if they are ready to proceed with services:

• 76400 - 8FT Domestic Power cord. Part order: 00081140
• 761069 - 6 FT Power Cord w/ Right Angle IEC Connect. Part order: 00081235

2/19/26 AJinerson - Call logged on WO-01301792. Called Zinnia to follow up and see if they have received all parts. No answer, left VM regarding this. 

2/18/26 RBerry- Chattered: @Keith Fricke​ We’re trying to determine the status of the parts for this WO. I see tracking information listed; however, when I search the tracking number in UPS, no information is coming up.

The last update we received from the customer (back in September) indicated they received the battery but not the power cord.

Can you confirm whether a replacement part has been sent, or provide updated tracking details if available? @Abby Jinerson​ @Mark Franks​ 

2/17/26 AJinerson - WO released back into reschedule on 2/16 with no update on how to proceed. Per previous communication with this customer, they have 2 WOs, with 2 separate parts orders, but only ever received 1 part:

• 9/26/25 AJinerson - Call logged on WO-01301792. Spoke with Zinnia who confirmed they are ready to schedule now. However, they ONLY received 1 part: The battery 4200-84 from Part order: 00081140. 
• They have not received: 76400 - 8FT Domestic Power cord that was in part order: 00081140
• 761069 - 6 FT Power Cord w/ Right Angle IEC Connect that was in part order: 00081235
• I confirmed w/ Zinnia the address that both orders were shipped to, and date/time of delivery but she confirmed they ONLY received 1 battery and no power cords. 

11/19 KFricke - The Hillrom order on PO-23008 (power cord) shows delivery on 9/18. I reached out to UPS for confirmation of physical delivery address.

10/23/25 RCook- Chattered on parts order: @Keith Fricke​ Should this WO be moved to awaiting parts like parts order 00081235? This is for the same issue. The site has not received the cords.

10/23/25 AJinerson -  WO-01301792 was flipped to awaiting parts status, still waiting on parts update.

10/21/2025 Sramen - sent chatter on the parts order on WO-01301792 to see if we can move this to awaiting parts status.

10/16/25 AJinerson - Per below, we are awaiting updates from MM still.

10/14/2025 LHill-Per conversation with Rhea-Stephanie does not want to put these back in awaiting parts. She will continue to followup with MM.

10/13/25 RCook- Per SRamen, MM still does not have an update yet.

10/10/25 RCook- Sent teams message to SRamen stating; WO-01301002- Should we put this WO back into awaiting parts? 

10/08/2025 LH-update from Keith-For both, I just reached out to Hillrom on PO-23008 and PO-23026 because the website still shows these as open despite being submitted on 9/11 and 9/12, respectively. For the first, I would not have put that tracking number in there without a notification, but our account shows neither have been fulfilled yet. 

I'll update the part order ASAP once I hear back. See logged email on Wo-01301792

10/8/2025 Sramen - sent teams message to KFricke and he states"I previously received tracking, but Hillrom's account dashboard shows it's still 'open' (as in not yet shipped). I emailed their customer support. Hillrom usually doesn't take a month on anything". I'm pushing the due date out another week while we wait on an update from KFricke

10/08/2025 LHill-LM at 239-258-3614 to see if cords have been rec'd or not.

10/07/2025 LHill-sent TEAMS message to Stephanie-

10/07/2025 LHill-Called 239-258-3614 LM for Zinnia. Trying to see if they have rec'd the cords yet.

10/06/2025 LH LM at 239-258-3614 for Zinnia. Let him know we reached out to MM for tracking on cords. Once that is rec'd we will be in contact to schedule.

10/3/2025 Sramen - per teams message from Kwalls - this shipped yesterday. (no tracking info provided however so I asked for that as well.

10/2/25 RCook- Sent teams message to SRamen asking for assistance with update from MM .

9/26/25 AJinerson - Email logged on WO-01301792. Sent email to MM/Orders to see how to proceed w/ getting parts to customer since they have not received them.

9/26/25 AJinerson - Call logged on WO-01301792. Spoke with Zinnia who confirmed they are ready to schedule now. However, they ONLY received 1 part: The battery 4200-84 from Part order: 00081140. 

They have not received: 

76400 - 8FT Domestic Power cord that was in part order: 00081140

761069 - 6 FT Power Cord w/ Right Angle IEC Connect that was in part order: 00081235

I confirmed w/ Zinnia the address that both orders were shipped to, and date/time of delivery but she confirmed they ONLY received 1 battery and no power cords. 

9/23/25 AJinerson - Email logged on WO-01301792. Sent email back to Zinnia following up asking if they are ready to proceed with scheduling yet.

9/19/25 AJinerson - Per Email logged on WO-01301792 - Zinnia Rodriguez stated they have not approved this quote yet and to please hold off on scheduling the repairs. She will follow up with us on Monday, 9/22 on how they want to proceed.

9/18/25 AJinerson - Email logged on WO-01301792. Received email back from POC Zinnia Rodriguez stating they have not approved this quote yet and to please hold off on scheduling the repairs. She will follow up with us on Monday, 9/22 on how they want to proceed.

9/18/25 AJinerson - Email logged on WO-01301792. Sent email to POC Zinnia offering tech visit on Tues. 9/23 with eta between 10am-12pm.

*confirmed w/ tech SUP to send technician further away to meet SLA, due to local tech out of state this week and next week*

9/18/25 AJinerson - Tracking delay, parts now showing ETA tomorrow, 9/19 by end of day for parts on WO-01301792



9/18/25 AJinerson - Call logged on WO-01301792. Called and left VM regarding needing to schedule tech visit for repairs.

9/17/2025 Sramen - updated due date, removed delay code and moved to RFS.

9/17/25 AJinerson - Parts eta to site 9/18 by end of day.

9/17/25 AJinerson - Parts eta to site 9/18 by end of day.

@Keith Fricke​ We’re trying to determine the status of the parts for this WO. I see tracking information listed; however, when I search the tracking number in UPS, no information is coming up.

The last update we received from the customer (back in September) indicated they received the battery but not the power cord.

Can you confirm whether a replacement part has been sent, or provide updated tracking details if available? @Abby Jinerson​ @Mark Franks​