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WO-01301193 ↗ ServiceMax

NAHANT FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Nahant Fire Department - Service — 67 Flash Road, Nahant MA, 01908

Sep 4, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (2 biz days early)
Active: 16 biz days
🕐 Clock stopped: Invoiced (Sep 26, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 26, 2025
16 business days (counted)
Running total: 16 of ? biz days used
Created: Sep 4, 2025 Invoiced: Sep 26, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 4 Ready for Scheduling ▶ Running 0 0
Sep 4 → Sep 4 Assigned ▶ Running 0 0
Sep 4 → Sep 26 Scheduled ▶ Running 16 16
Dispatch 0.0d
Coordinators 17.3d
Field Work 0.6d
Billing 44.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
17.3 days
Over SLA
Field Work
0.6 days
Billing
44.8 days
Over SLA
Created: Sep 4, 2025 Due: Sep 30, 2025 Completed: Sep 26, 2025 (4 days early)
📅
16.3 days Total Age
⏱️
44.8d in Billing Review Longest Stage
🔄
8 transitions Status Changes
⚠️
59.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524387
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM 2 pieces https://www.ebiotrack.com/inspection.php?iid=29841
Priority
Standard
Origin
Email
Reason
New Case
Contact
Robert Barreda
Owner
Sherry Reich
Created
Sep 4, 2025
Work Orders from this Case (1)
WO-01301193 (current) Invoiced
Preventive Maintenance • Paul Bonang Jr
Created: Sep 4, 2025 • Closed: Sep 25, 2025
Completed with significant delays
Invoiced • 412 days old
🚨
Primary Delay 44.8 days stuck in "Billing Review"
⏱️
Total Delay 59.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
16.8d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Billing Review
44.8d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/30/25 DPatton - PM on Aspirator is not calculating. Need to adjust travel NTE $500

9/4 KSmith -- Scheduled for 9/26 with Robert

9/4 KSmith -- Sent email to schedule for 9/26

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 030739716 - Asset ID: 13272997 Ferno Washington Inc - Power X1 Serial #: 21S-024848 - Asset ID: 13272995 Ferno Washington Inc - Pro F1 Fastener Serial #: 51966 - Asset ID: 13272996 Laerdal - LSU (4000) Serial #: 78012597472 - Asset ID: 13272994
⚠️ Problem Description
Annual Equipment PM 2 pieces EMS ON-DEMAND | 2025 RATE CARD COVERS 2 ASSETS: (1) Stretcher (1) Stair chair | ATTACH SIGNED RATE CARD TO CASE/WO | MUST HAVE SIGNED RC FOR CURRENT YEAR BEFORE WO CREATION https://www.ebiotrack.com/inspection.php?iid=29841

Timeline

📞
Case Linked Sep 4, 1:00 AM
Case Number: 00524387
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 4, 9:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Sep 4, 12:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Paul Bonang Jr
🗓️
▶
2 Status: Scheduled Sep 4, 1:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-26T13:00:00.000+0000
🚨 17.0 business days
🔧
Status: Tech On Site by Paul Bonang Sep 26, 9:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 20h
⏱️
▶
2 8x Labor Added Sep 26, 2:27 PM
8x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 4h 34m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Sep 30, 1:35 PM
From: Closed
To: Billing Review
Duration in Previous: 3d 23h
🚨 45.0 business days
📄
▶
2 Status: Ready to Bill Dec 5, 6:50 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 165.6 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-248443

Bottlenecks

Scheduled
Duration: 16.8 business days (threshold: 2.0 business days)
Exceeded by 14.8 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Billing Review
Duration: 44.8 business days (threshold: 2.0 business days)
Exceeded by 42.8 business days

🔗 Related Artifacts

📞
Case 00524387
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Paul Bonang Jr
Scheduled
Sep 26, 9:00 AM
Created
Sep 4, 9:31 AM
Invoice #
SM-248443

Work Details (8)

Name Type Status Qty Amount Date
WL-02950938 Labor Open 0.5 $82.00 Sep 26, 2:27 PM
WL-02950939 Labor Open 0.5 $205.00 Sep 26, 2:27 PM
WL-02950940 Labor Open 0.5 $15.00 Sep 26, 2:27 PM
WL-02950941 Labor Open 0.25 $57.00 Sep 26, 2:27 PM
WL-02950942 Labor Open 2 $500.00 Sep 26, 2:27 PM
WL-02950943 Travel Open 90 $0.00 Sep 26, 2:27 PM
WL-02950944 Labor Open 1.75 $0.00 Sep 26, 2:27 PM
WL-02950945 Travel Open 83 $0.00 Sep 26, 2:27 PM

Details