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WO-01301752 ↗ ServiceMax

BARRE TOWN EMS • Part Order • PSM

📍 Barre Town EMS - VT — 4 McLaughlin Rd, East Barre VT, 05649

Sep 4, 2025 → Dec 19, 2025

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Invoiced (Dec 19)
⏸ 106d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.1d
Material Management 77.0d
Coordinators 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
77.0 days
Over SLA
Coordinators
0.0 days
Billing
0.0 days
Created: Sep 4, 2025 Due: Oct 2, 2025 Completed: Dec 19, 2025 (77 days late)
📅
77.0 days Total Age
⏱️
77.0d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
74.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00524316
BARRE TOWN EMS Parts order
Closed
Q-00029869 per Paul Bonang Jr requested parts drop ship quote Qty (1) 6390-101-420 Trolley top cover Qty (2) 6500-001-023 Handle assembly Qty (1) 6390-001-147 inductive primary board Account: BARRE TOWN EMS Address: 4 McLaughlin Rd, East Barre, VT 05649 Manufacturer: Stryker Medical EMS Contact Name: David Danforth Contact Phone: 802-461-5461 Contact Email: ddanforth@barretown.org
Priority
Standard
Origin
Email
Reason
New Case
Contact
David Danforth
Owner
Jessica Sells
Created
Sep 3, 2025
Work Orders from this Case (1)
WO-01301752 (current) Invoiced
Part Order • Customer Part Sale
Created: Sep 4, 2025 • Closed: Dec 19, 2025
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 77.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 74.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
77.0d / 3.0d SLA
Closed
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tracking# 1Z01E3E70399218618 Customer Requested Parts Order
⚠️ Problem Description
Q-00029869 per Paul Bonang Jr requested parts drop ship quote Qty (1) 6390-101-420 Trolley top cover Qty (2) 6500-001-023 Handle assembly Qty (1) 6390-001-147 inductive primary board Account: BARRE TOWN EMS Address: 4 McLaughlin Rd, East Barre, VT 05649 Manufacturer: Stryker Medical EMS Contact Name: David Danforth Contact Phone: 802-461-5461 Contact Email: ddanforth@barretown.org

Timeline

📞
Case Linked Sep 3, 3:39 PM
Case Number: 00524316
Subject: BARRE TOWN EMS Parts order
Status: Closed
📋
3 Work Order Created Sep 4, 10:40 AM
Work Order Created → Status: Assigned → Status: L2 Screening
👷
Status: Assigned by Jessica Sells
From: Entered
To: Assigned
Duration in Previous: 0m
🔍
Status: L2 Screening by Jessica Sells
From: Assigned
To: L2 Screening
Duration in Previous: 1m
📦
2 Parts Requested Sep 4, 11:13 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 32m
🚨 77.0 business days
💵
2 5x Expenses Added Dec 19, 10:40 AM
5x Expenses Added → Status: Closed
🏁
Status: Closed by Sean Weaver
From: Awaiting Parts
To: Closed
Duration in Previous: 106d 0h
📄
2 Status: Ready to Bill Dec 19, 1:48 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 8.0 business days
🧾
Invoice Created Dec 30, 11:48 AM
Invoice Number: SM-249638

Bottlenecks

Awaiting Parts
Duration: 77.0 business days (threshold: 3.0 business days)
Exceeded by 74.0 business days

🔗 Related Artifacts

📞
Case 00524316
Closed
📦
Parts Order 00081224
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Sep 4, 10:40 AM
Invoice #
SM-249638

Work Details (5)

Name Type Status Qty Amount Date
WL-03043243 Expenses Open 1 $20.30 Dec 19, 10:40 AM
WL-03043248 Parts Open 1 $236.25 Dec 19, 10:41 AM
WL-03043249 Parts Open 2 $199.80 Dec 19, 10:41 AM
WL-03043250 Parts Open 1 $1,470.15 Dec 19, 10:41 AM
WL-03043251 Expenses Open 1 $0.00 Dec 19, 10:41 AM

Details