sent chatter to Keith/Scott asking what wo he added notes 9/2, 9/3, 9/4
Closed
Follow up to WO-01264681
Inspection #: 9788 Asset ID: 13043204 Model: Nanosonics - Trophon2 Notes: Unit gives error code PT04, this is the same issue they had when sent out for repair the first time.Out of range. Reviewed service with customer, quote needed
9/11 KSmith -- Rescheduled for 9/16 with Aubrey. Anytime after 1pm.
9/10 KSmith -- Scheduled for 9/19 with Aubrey
9/10 KSmith -- Sent email to schedule for 9/19
🔧Work Performed
Packed Trophon and removed from site.
🔍Technician Findings
Upon arrival found trophon in Aubrey’s office.
⚠️Problem Description
Follow up to WO-01264681
Inspection #: 9788 Asset ID: 13043204 Model: Nanosonics - Trophon2 Notes: Unit gives error code PT04, this is the same issue they had when sent out for repair the first time.Out of range. Reviewed service with customer, quote needed
📄Description
Nanosonics Trophon 2
Sep 15, 2025 12:08pm
@Keith Fricke may I have a shipping label for this Trophon please? I believe this is getting sent out for repair since there is nothing else we can do.
LINK
SN 490589-023 PO-23052 Packing Slip
Oct 11, 2026
Timeline
📞
Case Linked Jun 27, 2:28 PM
Case Number:00506163
Subject:sent chatter to Keith/Scott asking what wo he added notes 9/2, 9/3, 9/4
Status:Closed
🚨48.0 business days
📋
▶
3
Work Order Created Sep 4, 2:29 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jessica Sells
Technician:Ryan Schwochow
👷
Status: Assigned by Jessica Sells
From:Entered
To:Assigned
Duration in Previous:0m
⏳3.0 business days
📅
Status: Ready for Scheduling by Ryan SchwochowSep 8, 8:34 AM
From:Assigned
To:Ready for Scheduling
Duration in Previous:3d 18h
⏳3.0 business days
👷
▶
2
Technician Assigned Sep 10, 11:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 3h
🗓️
▶
2
Status: Scheduled Sep 10, 12:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-19T13:00:00.000+0000
📅
Dispatch Scheduled by Kourtney SmithSep 11, 9:33 AM
Scheduled For:2025-09-16T16:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Kourtney SmithSep 15, 3:14 PM
Scheduled For:2025-09-16T17:00:00.000+0000
🔧
▶
2
Status: Tech On Site Sep 16, 12:17 PM
Status: Tech On Site → 3x Travel Added
🚗
3x Travel Added
Type:Travel, Expenses, Labor
Status:Open
Qty:60, 1, 1.05
⏱️
▶
2
3x Labor Added Sep 16, 1:19 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Bernard Thompson
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 1m, 0m
⏳3.0 business days
💵
Status: Billing Review by Diane PattonSep 18, 12:44 PM
From:Closed
To:Billing Review
Duration in Previous:1d 23h
🚨62.0 business days
📄
Status: Ready to Bill by Scott BerryDec 18, 2:11 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:91d 2h
🚨11.0 business days
📨
Status: Invoice Pending by Yecenia CamposJan 5, 6:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18d 3h
💰
▶
2
Status: Invoiced Jan 5, 6:18 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-250534
Bottlenecks
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Billing Review
Duration: 61.9 business days (threshold: 2.0 business days)
Exceeded by 59.9 business days
Ready to Bill
Duration: 10.6 business days (threshold: 1.0 business days)