Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302045 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St. Vincent's Medical Center - Riverside — 1 Shircliff Way, Jacksonville FL, 32204

Sep 5, 2025 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (205 biz days early)
Active: 70 biz days
Paused: 52 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 10, 2025
3 business days (counted)
Running total: 3 of ? biz days used
⏸52d
⏸ Clock Paused
Status: Ready for Release
Sep 10 → Nov 25, 2025
52 business days (not counted)
56d
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Feb 19, 2026
56 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Mar 5, 2026
10 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 70 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 6, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 10 Created ▶ Running 3 3
Sep 10 → Nov 25 Ready for Release ⏸ Paused 52 —
Nov 25 → Feb 19 Ready for Scheduling ▶ Running 56 59
Feb 19 → Feb 19 Assigned ▶ Running 0 59
Feb 19 → Mar 5 Scheduled ▶ Running 10 69
Mar 5 → Mar 6 Tech On Site ▶ Running 1 70
Dispatch 3.5d
Holding 53.0d (excluded)
Coordinators 67.5d
Field Work 1.8d
Billing 1.5d
✓ SLA Met
Dispatch
3.5 days
Over SLA
Holding (excluded from total)
53.0 days
Coordinators
67.5 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Dec 31, 2026 Completed: Mar 6, 2026 (300 days early)
📅
122.5 days Total Age
⏱️
56.7d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
72.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jared Heisler — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 5, 2026
Visit 2 Mar 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524955
URGENT Philips WO Request
Closed
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Bottisti
Owner
Kimberly Hardison
Created
Sep 5, 2025
Work Orders from this Case (1)
WO-01302045 (current) Invoiced
FCO • Jared Heisler
Created: Sep 5, 2025 • Closed: Mar 6, 2026
Completed with significant delays
Invoiced • 344 days old
🚨
Primary Delay 56.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 72.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.5d / 0.5d SLA
Ready for Release
53.0d
Ready for Scheduling
56.7d / 1.0d SLA
Scheduled
10.8d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Closed
4.5d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/19/2026 ALuman - dispatch to Jared Heisler to complete 3/3. email sent to Dominic Williams

01/15/2026 ALuman - working with POC to schedule

12/15/2025 YEspino Will reach out to Ash to see what dates can be given to get this site scheduled out.


11/25/2025 MHamersley - recd email from Dominic Williams, POC, confirming V60 Ventilator 100380436 at his location; include Kaylyn Kennelly (317-502-6686) as a secondary contact; updated contact information on work order


11/05/2025 YEspino Called 317-473-1575 to speak to Dominic to verify the Vent in question. Was unable to speak to him so i left a message.


11/05/2025 YEspino Called 904-501-3896 to speak to Chris and verify the device in question. Went straight to vm so i left a message.


11/03/2025 MHamersley - called 904-501-3896, call went to Chris' VM/LM; sent email: chris.bottisti@trimedx.com

V60 Ventilator 100380436


10/17/2025 YEspino Called 317-473-1575 to speak to Dominic to verify the device in question. Was unable to speak to him so i left a message.


10/17/2025 YEspino Called 904-501-3896 to speak to Chris over the device in question. Went straight to vm so i left a message. 


10/01/2025 YEspino Called 317-473-1575 to speak to Dominic Williams to verify the device in question. Went to vm so i left a message.


10/01/2025 YEspino Called 904-501-3896 to speak to Chris over the device in question. Went straight to vm so i left a message.


09/19/2025 YEspino Called 904-501-3896 to speak to Chris Bottisti to verify the device in question. Went straight to vm so i left a message.


09/18/2025 MHamersley - called 904-501-3896, call went to Chris' VM/LM; 

🔧 Work Performed
Completed FCO86600072-Passed
🔍 Technician Findings
Completed FCO86600072-Passed
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📞
Case Linked Sep 5, 3:17 PM
Case Number: 00524955
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 5, 3:54 PM
Work Order: WO-01302045
Type: FCO
Priority: PC
⏳ 4.0 business days
✅
Status: Ready for Release by Ashley Luman Sep 10, 8:29 AM
From: Entered
To: Ready for Release
Duration in Previous: 4d 16h
🚨 53.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Nov 25, 1:08 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 76d 5h
🚨 57.0 business days
👷
▶
3 Technician Assigned Feb 19, 12:52 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 85d 23h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-03-03T13:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Ashley Luman Mar 5, 10:25 AM
Scheduled For: 2026-03-05T13:00:00.000+0000
🔧
Status: Tech On Site by Jared Heisler Mar 5, 12:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 0h
⏳ 2.0 business days
🚗
▶
3 2x Travel Added Mar 6, 3:14 PM
2x Travel Added → 5x Labor Added → Status: Completed
⏱️
5x Labor Added
Type: Labor
Status: Open
Qty: 2, 0.5, 1, 0.25
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Mar 12, 11:12 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 18h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 46m
💰
Status: Invoiced by Josh Longway Mar 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 58m

Bottlenecks

Entered
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 56.7 business days (threshold: 1.0 business days)
Exceeded by 55.7 business days
Scheduled
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

📞
Case 00524955
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Mar 5, 8:00 AM
Created
Sep 5, 3:54 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03133935 Travel Open 68 $0.00 Mar 6, 3:14 PM
WL-03133936 Travel Open 68 $0.00 Mar 6, 3:14 PM
WL-03133940 Labor Open 2 $0.00 Mar 6, 3:17 PM
WL-03133941 Labor Open 0.5 $0.00 Mar 6, 3:17 PM
WL-03133942 Labor Open 1 $95.00 Mar 6, 3:17 PM
WL-03133943 Labor Open 2 $155.00 Mar 6, 3:17 PM
WL-03133944 Labor Open 0.25 $0.00 Mar 6, 3:17 PM
WL-03141135 Labor Open 0.016666666666667 $38.00 Mar 12, 11:12 AM

Details