New Voice Message from Virtual Tech HCP - WIRELESS CALLER (480) 708-9774 on 08/27/2025 11:48 AM
Closed
Accepted Quote: Q-00030076
201739. After new parts were installed, the BP unit would not turn on. Tech noticed that the case was cracked and coming apart. Tech tried to put back together, but it would not line up. Tech is asking for a return label to be sent to site and have BP unit sent to depot to have looked at.
Welch Allyn, Inc. - ProBP 3400
Asset ID: 13201739
Serial #: (21)100065432022
This unit will need to be sent to the depot for services to be completed.
2 hr labor
3x shipping 28
1x- batt11
1x-104097
9/10 KKelch scheduled per logged email from Brittny
9/10 KKelch called Brittny to schedule for 9/15 between 8 and 9 am. Left VM, sent email.
9/9 KKelch called Brittny to schedule for 9/12 between 3:30 and 4:30 pm. Left VM.
🔧Work Performed
Tech started by changing out the battery and power adapter on asset 13201739. After new parts were installed, the BP unit would not turn on. Tech noticed that the case was cracked and coming apart. Tech tried to put back together, but it would not line up. Tech is asking for a return label to be sent to site and have BP unit sent to depot to have looked at. Tech moved on to Asset 12999367, and changed out the battery and power adapter, tech then ran a static test on unit and unit passed. Finally tech checked Asset 13201745, tech replaced the battery and power adapter, tech then ran a static test on unit and unit passed. Tech noticed damage to all 3 BP units. Pictures included.
🔍Technician Findings
Tech arrived on site and was told that to install new batteries and power adapters on BP units.
⚠️Problem Description
Install new batteries, and power adapters. Run full functional testing on ProBP units. Parts On-site. https://www.ebiotrack.com/workorder.php?wo=68060
Sep 23, 2025 11:44am
@Wendy Argueta This customer has reported that she has not received the label to ship this out to you all
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Timeline
📞
Case Linked Aug 27, 12:49 PM
Case Number:00522598
Subject:New Voice Message from Virtual Tech HCP - WIRELESS CALLER (480) 708-9774 on 08/27/2025 11:48 AM
Status:Closed
⚠️9.0 business days
📋
▶
2
Work Order Created Sep 9, 8:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Sep 9, 9:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:20m
⏳2.0 business days
👷
Technician Assigned by Kaitlyn KelchSep 10, 10:51 AM
Technician:Andrew Przybyla
📅
▶
2
Dispatch Scheduled Sep 10, 3:41 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:1d 6h
⏳4.0 business days
🔧
Status: Tech On Site by Andrew PrzybylaSep 15, 12:45 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 21h
⏱️
Labor Added Sep 15, 2:03 PM
Type:Labor
Status:Open
Qty:1.75
⏱️
▶
2
2x Labor Added Sep 15, 2:23 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Andrew Przybyla
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:1h 39m, 0m
🏁
Status: Closed by Wendy ArguetaSep 15, 4:53 PM
From:Incomplete
To:Closed
Duration in Previous:2h 29m
⏳2.9 business days
📄
Status: Ready to Bill by Diane PattonSep 17, 2:09 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 21h, 0m
⏳3.0 business days
🧾
Invoice Created Sep 19, 4:12 PM
Invoice Number:SM-241220
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)