Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Sep 23, 2025
✗ SLA Missed (121 biz days late)
🕐 Clock stopped: Canceled (Mar 24, 2026)
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 9 → Sep 10, 2025
1 business day (not counted)
131d
▶ Clock Running
Status: Assigned
Sep 10 → Mar 24, 2026
131 business days (counted)
Running total: 131 of ? biz days used
Created: Sep 9, 2025
Canceled: Mar 24, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 9 → Sep 9 |
Created |
▶ Running
|
0 |
0 |
| Sep 9 → Sep 10 |
Ready for Release |
⏸ Paused
|
1 |
—
|
| Sep 10 → Mar 24 |
Assigned |
▶ Running
|
131 |
131 |
Holding (excluded from total)
2.0 days
Coordinators
131.8 days
Over SLA
Created: Sep 9, 2025
Due: Sep 23, 2025
Completed: Mar 24, 2026 (181 days late)
⏱️
131.8d in Assigned
Longest Stage
🔄
3 transitions
Status Changes
⚠️
131.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00525503
URGENT Philips WO Request
Closed
Unit failed Air Flow Accuracy, ordering air flow sensor. Repair will be completed by EMSAR ASP
🚨
Primary Delay
131.8 days stuck in "Assigned"
⏱️
Total Delay
131.3 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
131.8d
/ 0.5d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
12/31/2025 RArnold -PWO Canceled please do not cancel EWO
12/15/2025 RArnold -PWO Canceled please do not cancel EWO
12/01/2025 RArnold - PWO canceled. Please keep EWO open for visibility
11/25/2025 RArnold - PWO canceled. Please keep EWO open for visibility
11/20/2025 RArnold - PWO canceled. Please keep EWO open for visibility
11/12/2025 RArnold - PWO canceled. Please keep EWO open for visibility
10/30/2025 RArnold - PWO canceled. Please keep EWO open for visibility
10/23/2025 RArnold - Fady working with customer on PO
10/10/2025 RArnold - Fady is working with customer on PO
10/02/2025 Cever Fady working with site for PO for PM's
09/29/2025 RArnold - PWO is still Pending Entitlement
09/09/2025 RArnold - WO requested by Fady. Customer sent PO but PWO is still Pending Entitlement.
⚠️
Problem Description
Unit failed Air Flow Accuracy, ordering air flow sensor. Repair will be completed by EMSAR ASP
📄
Description
V60 Ventilator
📞
Call Description
Repair - Trade
Timeline
📞
Case Number:
00525503
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01303285
Type:
Repair
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
24m
👷
👷
From:
Ready for Release
To:
Assigned
Duration in Previous:
1d 4h
🚫
From:
Assigned
To:
Canceled
Duration in Previous:
195d 2h
Bottlenecks
Assigned
Duration: 131.8 business days (threshold: 4.0 business hours)
Exceeded by 131.3 business days
ℹ️ Work Order Details
Technician
Israel Martell