Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (184 biz days late)
🕐 Clock stopped: Canceled (Jun 30, 2026)
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
200d
▶ Clock Running
Status: Assigned
Sep 9 → Jun 30, 2026
200 business days (counted)
Running total: 200 of ? biz days used
Created: Sep 9, 2025
Canceled: Jun 30, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 9 → Sep 9 |
Created |
▶ Running
|
0 |
0 |
| Sep 9 → Jun 30 |
Assigned |
▶ Running
|
200 |
200 |
Coordinators
200.7 days
Over SLA
Created: Sep 9, 2025
Due: Oct 9, 2025
Completed: Jun 30, 2026 (263 days late)
⏱️
200.7d in Assigned
Longest Stage
🔄
2 transitions
Status Changes
⚠️
200.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00525723
eBiotrack - New Work Order Created
Closed
#2826 - unknown, not working
https://www.ebiotrack.com/omnicor/workorder.php?wo=6945
🚨
Primary Delay
200.7 days stuck in "Assigned"
⏱️
Total Delay
200.2 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
200.7d
/ 0.5d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
Per customer, no patients at this site any longer, so no further inspections will be needed
⚠️
Problem Description
#2826 - unknown, not working
https://www.ebiotrack.com/omnicor/workorder.php?wo=6945
Timeline
📞
Case Number:
00525723
Subject:
eBiotrack - New Work Order Created
Status:
Closed
📋
👷
Technician:
a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
From:
Entered
To:
Assigned
Duration in Previous:
0m
🚫
From:
Assigned
To:
Canceled
Duration in Previous:
293d 20h
Bottlenecks
Assigned
Duration: 200.7 business days (threshold: 4.0 business hours)
Exceeded by 200.2 business days
ℹ️ Work Order Details
Technician
Ryan Schwochow