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Detailed work order timeline, KPIs, and analysis

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WO-01303542 ↗ ServiceMax

ST CAMILLUS • Delivery • PSM

📍 ST CAMILLUS — 813 FAY ROAD, SYRACUSE NY, 13219

Sep 10, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (3 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 25, 2025
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 11 of ? biz days used
Created: Sep 10, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 10 Created ▶ Running 0 0
Sep 10 → Sep 10 Ready for Scheduling ▶ Running 0 0
Sep 10 → Sep 10 Assigned ▶ Running 0 0
Sep 10 → Sep 25 Scheduled ▶ Running 11 11
Sep 25 → Sep 25 Tech On Site ▶ Running 0 11
Dispatch 0.0d
Coordinators 12.3d
Field Work 0.1d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.3 days
Over SLA
Field Work
0.1 days
Billing
1.6 days
Over SLA
Created: Sep 10, 2025 Due: Oct 10, 2025 Completed: Sep 25, 2025 (15 days early)
📅
12.0 days Total Age
⏱️
11.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
12.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525917
Closed
Pickup 13065447 - Invacare - IRC5LX02 (A) - WO-01293051 13065473 - Invacare - IRC5LX (A) - WO-01293049
Priority
High
Origin
Email
Reason
New Case
Contact
Brian Benton
Owner
Shelby Robinson
Created
Sep 10, 2025
Work Orders from this Case (2)
WO-01303542 (current) Invoiced
Delivery • Taylor Duda
Created: Sep 10, 2025 • Closed: Sep 25, 2025
WO-01351810 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Feb 16, 2026 • Closed: Mar 12, 2026
Completed with significant delays
Invoiced • 338 days old
🚨
Primary Delay 11.9 days stuck in "Scheduled"
⏱️
Total Delay 12.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
11.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/24 TD- confirmed with Brain via email id be there in the AM instead of afternoon.

9/10 KSmith -- Scheduled for 9/25 with Brian

9/10 KSmith -- Sent email to schedule for 9/25

🔧 Work Performed
picked up concentrators listed from site & brought to syr depot
🔍 Technician Findings
picked up concentrators listed from site & brought to syr depot
⚠️ Problem Description
Pickup 13065447 - Invacare - IRC5LX02 (A) - WO-01293051 13065473 - Invacare - IRC5LX (A) - WO-01293049

Timeline

📞
Case Linked Sep 10, 9:27 AM
Case Number: 00525917
Subject:
Status: Closed
📋
▶
2 Work Order Created Sep 10, 9:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 10, 11:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 24m
🗓️
▶
2 Status: Scheduled Sep 10, 12:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-25T13:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Sep 11, 11:08 AM
Scheduled For: 2025-09-25T18:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Taylor Duda Sep 25, 7:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 18h
⏱️
2x Labor Added Sep 25, 8:08 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 12
⏱️
Labor Added Sep 25, 8:16 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Taylor Duda Sep 25, 8:30 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 44m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Sep 29, 2:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 6h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Sep 30, 6:01 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 3h, 0m
🧾
Invoice Created Oct 1, 10:32 AM
Invoice Number: SM-242487

Bottlenecks

Scheduled
Duration: 11.9 business days (threshold: 2.0 business days)
Exceeded by 9.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📞
Case 00525917
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Delivery
Branch
N/A
Technician
Taylor Duda
Scheduled
Sep 25, 2:00 PM
Created
Sep 10, 9:32 AM
Invoice #
SM-242487

Work Details (3)

Name Type Status Qty Amount Date
WL-02948785 Labor Open 0.5 $45.00 Sep 25, 8:08 AM
WL-02948786 Travel Open 12 - Sep 25, 8:08 AM
WL-02948792 Labor Open 0.75 $111.75 Sep 25, 8:16 AM

Details