Detailed work order timeline, KPIs, and analysis
GRAND VIEW HEALTH EMS • Preventive Maintenance • PSM
📍 Grand View Health EMS — 700 LAWN AVENUE, Sellersville PA, 18960
Sep 10, 2025 → Mar 13, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 10 → Sep 10 | Created | ▶ Running | 0 | 0 |
| Sep 10 → Sep 10 | Ready for Scheduling | ▶ Running | 0 | 0 |
| Sep 10 → Oct 1 | Assigned | ▶ Running | 15 | 15 |
| Oct 1 → Oct 1 | On Hold | ▶ Running | 0 | 15 |
| Oct 1 → Oct 21 | Ready for Scheduling | ▶ Running | 13 | 28 |
| Oct 21 → Oct 22 | Assigned | ▶ Running | 1 | 29 |
| Oct 22 → Nov 3 | Scheduled | ▶ Running | 8 | 37 |
| Nov 3 → Nov 4 | Reschedule | ▶ Running | 1 | 38 |
| Nov 4 → Nov 14 | Scheduled | ▶ Running | 7 | 45 |
| Nov 14 → Nov 15 | Tech On Site | ▶ Running | 0 | 45 |
| Nov 15 → Nov 15 | 04-Scheduled | ▶ Running | 0 | 45 |
| Nov 15 → Dec 22 | Reschedule | ▶ Running | 24 | 69 |
| Dec 22 → Dec 31 | Scheduled | ▶ Running | 6 | 75 |
| Dec 31 → Dec 31 | Tech On Site | ▶ Running | 0 | 75 |
| Dec 31 → Jan 1 | 04-Scheduled | ▶ Running | 0 | 75 |
| Jan 1 → Jan 13 | Reschedule | ▶ Running | 8 | 83 |
| Jan 13 → Jan 15 | Scheduled | ▶ Running | 2 | 85 |
| Jan 15 → Jan 15 | Tech On Site | ▶ Running | 0 | 85 |
| Jan 15 → Mar 14 | Reschedule | ▶ Running | 39 | 124 |
3/13 MOwens Called to speak to Michael Mercer. Left a vm for him to call back.
2/27 MOwens Michael relied back that the truck is still at the repair shop.
2/27 MOwens Sent FU email to Michael Mercer asking if the truck had returned
2/19 MOwens Called to speak to Michael Mercer. Left a vm for him to call back to give update if the truck is still at the repair shop.
2/18/26 RBerry- Updated due date based on truck 1513 being unavailable. ASC will need to follow up to discuss if truck has returned.
2/3 MOWens Sent email to Michael Mercer asking if Truck 1513 is still at the repair shop. Michael replied back that the truck will be out at repair shop for another week or so.
1.15.26 CAG 1513 STILL OOS WITH NO ETA
1/13 MOwens Sent email to Michael asking to schedule the visit for this Thurs. 1/15 in the morning. Michael replied back that this Thurs will be fine for the return visit.
1/9 MOwens Sent a FU email to Michael Mercer asking for update on the truck that went to the shop.
12.31.25 cag vehicle that was out for service has still not returned to site
12/22 MOwens Michael replied back that 12/31 is good for him. Arrival will be between 9-10am.
12/22 MOwens Sent an email to Michael Mercer letting him know the 31st or 1/2 is available to schedule the repair visit.
12/19/2025 Sramen - parts shipping for 1317356 & 1317357 so pushed this due date accordingly. All WOs are ready to be scheduled.
12/3 MOwens Called and spoke to Michael Mercer. He does want to wait to complete the rest of the PMs with the repairs that have to be completed on the same visit.
11/14/2025 Sramen - tech was onsite and there were some units not available still.
11/5 MOwens Called and spoke to Michael Mercer and asked to change the scheduled date to Fri. 11/14 instead of 11/10. Michael said that changing to 11/14 will work for him.
11/03/2025 LHill-rec'd email from Michael Mercer-Yes that will work. See logged email.
11/03/2025 LHill-sent email -Unfortunately, I need to reschedule this visit from 11/6 to 11/10. Will 11/10 be okay for tech to come onsite for the semi annual equipment PM?
10/22/25 RCook- Received confirmation from Michael Mercer to schedule for 11/6/25 with an arrival time between 9-11AM. Per Wesley Russell and Michael Mercer, Bob Miller will be able to assist with letting the technician in and getting everything together. Emailed Michael and Wesley asking if anything is needed for the technician to access the site and contact information for that day. See logged email.
10/22/25 RCook- Received email from Michael Mercer asking when we would like to schedule. Offered to schedule for 11/6/25. Arrival time between 9-11AM. Waiting for confirmation. See logged email.
10/21/25 RCook- Spoke with Linda Baker at 215-453-4224, states they are now apart of St Luke's University Health System and everything has to run through them now. Requested that I send her an email to schedule at lbaker@gvh.org and she will get it to the correct person to assist with scheduling. See logged email.
10/21/25 RCook- Chattered: @Natosha Beierschmitt I am not seeing updated contacts in the WO. Can you please provide these? Thank you!
10/1 NB Added two secondary phone numbers for scheduling to WO and put back into RFS status. [215-453-4224 & 215-453-4000]
10/1 MOwens Sent chatter to Lauren about no response from POC after 3 attempts.
9/30 MOwens Called to speak to Wesley Russell. Left a vm for him to call back to schedule the PM service.
9/26 MOwens Sent an email to Brad asking to schedule the PM service. But the email address is not correct. Called to speak to Brad. The vm said it was for Wesley Russell. Left a vm for Wesley to call back to schedule the PM service.
9/10 MOwens Called to speak to Brad Eliff. Left a vm for him to call back to schedule the PM service during Sept.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03008626 | Labor | Open | 1.5 | $0.00 | Nov 14, 10:33 PM |
| WL-03008627 | Travel | Open | 53 | $0.00 | Nov 14, 10:33 PM |
| WL-03008628 | Expenses | Open | 1 | $0.00 | Nov 14, 10:33 PM |
| WL-03008632 | Labor | Open | 0.33333333333333 | $0.00 | Nov 14, 10:34 PM |
| WL-03008633 | Labor | Open | 0.33333333333333 | $0.00 | Nov 14, 10:34 PM |
| WL-03008634 | Labor | Open | 0.33333333333333 | $0.00 | Nov 14, 10:34 PM |
| WL-03008635 | Labor | Open | 0.16666666666667 | $0.00 | Nov 14, 10:34 PM |
| WL-03008636 | Labor | Open | 0.66666666666667 | $0.00 | Nov 14, 10:34 PM |
| WL-03008637 | Labor | Open | 0.66694444444444 | $0.00 | Nov 14, 10:34 PM |
| WL-03008638 | Labor | Open | 0.66666666666667 | $0.00 | Nov 14, 10:34 PM |
| WL-03008629 | Labor | Open | 0.83333333333333 | $0.00 | Nov 14, 10:34 PM |
| WL-03008630 | Labor | Open | 0.66666666666667 | $0.00 | Nov 14, 10:34 PM |
| WL-03008631 | Labor | Open | 0.33333333333333 | $0.00 | Nov 14, 10:34 PM |
| WL-03145266 | Labor | Open | 1 | $0.00 | Mar 16, 9:37 AM |