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WO-01303593 ↗ ServiceMax

HUDSON EMS • Preventive Maintenance • PSM

📍 Hudson EMS — 40 S Oviatt St, Hudson OH, 44236

Sep 10, 2025 → Dec 10, 2025

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Completed (Dec 11)
✗ SLA Missed (72d late)
Dispatch 0.0d
Coordinators 67.8d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
67.8 days
Over SLA
Field Work
1.0 days
Created: Sep 10, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
66.5 days Total Age
⏱️
46.3d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
64.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
39 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00525868
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 12 pieces https://www.ebiotrack.com/inspection.php?iid=29961
Priority
Standard
Origin
Email
Reason
New Case
Contact
Scott Vargo
Owner
Leona Coonrod
Created
Sep 10, 2025
Work Orders from this Case (1)
WO-01303593 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Sep 10, 2025 • Closed: Dec 10, 2025
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 46.3 days stuck in "Assigned"
⏱️
Total Delay 64.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Assigned
46.3d / 0.5d SLA
Scheduled
15.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.21.26 Ycampos - Credit processed, SM-249089-CM for $3963.60. Customer provided parts.

10/30/25 NatoshaB - updated due date to 12/31/25. Case/WO created too soon due to manual entry error.

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 050440247 - Asset ID: 13254552 Stryker Medical - 6390 Power-LOAD Serial #: 160139907 - Asset ID: 13254556 Stryker Medical - 6390 Power-LOAD Serial #: 170741163 - Asset ID: 13254557 Stryker Medical - 6390 Power-LOAD Serial #: 1809003400436 - Asset ID: 13254558 Stryker Medical - 6506 PowerPro Serial #: 151241597 - Asset ID: 13254560 Stryker Medical - 6506 PowerPro Serial #: 170740857 - Asset ID: 13254563 Stryker Medical - 6506 PowerPro Serial #: 1809003500440 - Asset ID: 13254562 Stryker Medical - 6506 PowerPro Serial #: 2101003500090 - Asset ID: 13254561 Stryker Medical - 6390 Power-LOAD Serial #: 2101012400128 - Asset ID: 13254559 Stryker Medical - Xpedition Serial #: 2307003968 - Asset ID: 13254554 Stryker Medical - Xpedition Serial #: 2307003969 - Asset ID: 13254553 Stryker Medical - Xpedition Serial #: 23122001393 - Asset ID: 13254555
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 12 pieces https://www.ebiotrack.com/inspection.php?iid=29961

Timeline

📞
Case Linked Sep 10, 1:00 AM
Case Number: 00525868
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 10, 11:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Sep 17, 5:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 6h
🚨 46.8 business days
🗓️
▶
2 Status: Scheduled Nov 20, 2:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2025-12-11T11:00:00.000+0000
🚨 15.9 business days
🔧
Status: Tech On Site by Teddie Bracken Dec 11, 7:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 16h
💵
Expenses Added Dec 11, 1:10 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
3 Status: Completed Dec 11, 3:47 PM
Status: Completed → 38x Labor Added → Status: Closed
⏱️
38x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 0.25, 1, 45, 8
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 13, 12:27 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 28.0 business days
🧾
Invoice Created Jan 21, 2:28 PM
Invoice Number: SM-249089

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 46.3 business days (threshold: 4.0 business hours)
Exceeded by 45.8 business days
Scheduled
Duration: 15.5 business days (threshold: 2.0 business days)
Exceeded by 13.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00525868
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Dec 11, 6:00 AM
Created
Sep 10, 11:02 AM
Invoice #
SM-249089

Work Details (39)

Name Type Status Qty Amount Date
WL-03034199 Expenses Open 1 $0.00 Dec 11, 1:10 PM
WL-03034520 Labor Open 0.25 $0.00 Dec 11, 3:48 PM
WL-03034507 Labor Open 1 $0.00 Dec 11, 3:48 PM
WL-03034508 Labor Open 1 $0.00 Dec 11, 3:48 PM
WL-03034509 Labor Open 1 $0.00 Dec 11, 3:48 PM
WL-03034510 Labor Open 1 $0.00 Dec 11, 3:48 PM
WL-03034511 Travel Open 45 $0.00 Dec 11, 3:48 PM
WL-03034512 Labor Open 1 $0.00 Dec 11, 3:48 PM
WL-03034513 Labor Open 1 $0.00 Dec 11, 3:48 PM
WL-03034514 Labor Open 1 $0.00 Dec 11, 3:48 PM
WL-03034515 Labor Open 1 $0.00 Dec 11, 3:48 PM
WL-03034516 Labor Open 1 $0.00 Dec 11, 3:48 PM
WL-03034517 Labor Open 0.25 $0.00 Dec 11, 3:48 PM
WL-03034518 Labor Open 0.25 $0.00 Dec 11, 3:48 PM
WL-03034519 Labor Open 0.25 $0.00 Dec 11, 3:48 PM
WL-03034535 Parts Open 1 $18.86 Dec 11, 3:49 PM
WL-03034536 Parts Open 1 $21.29 Dec 11, 3:49 PM
WL-03034537 Parts Open 1 $990.90 Dec 11, 3:49 PM
WL-03034538 Parts Open 1 $990.90 Dec 11, 3:49 PM
WL-03034539 Parts Open 1 $990.90 Dec 11, 3:49 PM
WL-03034540 Parts Open 1 $990.90 Dec 11, 3:49 PM
WL-03034541 Parts Open 8 $0.00 Dec 11, 3:49 PM
WL-03034542 Parts Open 8 $0.00 Dec 11, 3:49 PM
WL-03034543 Parts Open 8 $0.00 Dec 11, 3:49 PM
WL-03034544 Parts Open 8 $0.00 Dec 11, 3:49 PM
WL-03034521 Parts Open 1 $9.02 Dec 11, 3:49 PM
WL-03034522 Parts Open 1 $9.02 Dec 11, 3:49 PM
WL-03034523 Parts Open 1 $18.86 Dec 11, 3:49 PM
WL-03034524 Parts Open 1 $21.29 Dec 11, 3:49 PM
WL-03034525 Parts Open 1 $9.02 Dec 11, 3:49 PM
WL-03034526 Parts Open 1 $9.02 Dec 11, 3:49 PM
WL-03034527 Parts Open 1 $18.86 Dec 11, 3:49 PM
WL-03034528 Parts Open 1 $21.29 Dec 11, 3:49 PM
WL-03034529 Parts Open 1 $9.02 Dec 11, 3:49 PM
WL-03034530 Parts Open 1 $9.02 Dec 11, 3:49 PM
WL-03034531 Parts Open 1 $18.86 Dec 11, 3:49 PM
WL-03034532 Parts Open 1 $21.29 Dec 11, 3:49 PM
WL-03034533 Parts Open 1 $9.02 Dec 11, 3:49 PM
WL-03034534 Parts Open 1 $9.02 Dec 11, 3:49 PM

Details