7/15 KKelch called Lindy to schedule for 7/31 with arrival between 9 and 11 am. Left VM.
7/1/26 SReich - Customer called to update POC, per chatter, L Oberg requested a due date change and flip to RFS.
10/13 KKelch placed on hold due to 3 failed attempts to schedule
10/8 KKelch sent Erica an email for scheduling
9/22 KKelch sent Erica an email for scheduling
9/15 KKelch called Erica to schedule for 10/27 between 9 and 10 am. Wrong number for this location, sent email.
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration
🔍Technician Findings
Found no issues with units
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
28 pieces
https://www.ebiotrack.com/inspection.php?iid=29967
📋
Inbound from +15125541780
Completed Jul 15, 2026
7/15 KKelch Lindy called me back to schedule for 7/31 with arrival between 9 and 11 am. Customer confirmed.
📞
Call
Completed Jul 15, 2026
7/15 KKelch called Lindy to schedule for 7/31 with arrival between 9 and 11 am. Left VM.
📋
Inbound from +13462546780
Completed Jul 8, 2026
Lindy called to check the status of the WO. She needs it scheduled asap.
📋
Inbound from +15125541780
Completed Jul 1, 2026
Lindy calling to set up their annual inspection, changed POC on WO.
📧
Email: EMSAR Request for service at CareNow - Taylor (4350-4367)
Completed Oct 8, 2025
To: erica.estrada@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow - Taylor (4350-4367)
Body:
Hi Erica Estrada,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow - Taylor (4350-4367). We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 10/29 with an arrival window between 9 and 10 am. Ple
📧
Email: EMSAR Request for service at CareNow - Taylor (4350-4367)
Completed Sep 22, 2025
To: erica.estrada@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow - Taylor (4350-4367)
Body:
Hi Erica Estrada,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow - Taylor (4350-4367). This inspection is due in October, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 10/20 with an arrival wind
📧
Email: EMSAR Request for service at CareNow - Taylor (4350-4367)
Completed Sep 15, 2025
To: erica.estrada@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow - Taylor (4350-4367)
Body:
Hi Erica Estrada,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow - Taylor (4350-4367). This inspection is due in October, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 10/27 with an arrival wind
📋
Outbound to +15125141020
Completed Sep 15, 2025
9/15 KKelch called Erica to schedule for 10/27 between 9 and 10 am. Wrong number for this location, sent email.
Customer called to set up this inspection, changed POC on this WO but will need updated in ebt. Do you want this WO placed in RFS with updated due date or would you like a new WO created?
📅
WO-01303619 - Inspection - DD: 7/31/2026 - - Taylor - CareNow - Taylor (4350-4367)
Aug 4, 2026 10:00am – 1:00pm
Work Order: WO-01303619
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow - Taylor (4350-4367)
Address: 3705 N Main Street, Suite 103, Taylor, TX 76574
Manufacturer:
Model #:
Serial #:
Contact Name: Lindy Torres
Contact Phone: 5125541780
Contact Email: lindy.torres@hcahealthcare.c
Timeline
📞
Case Linked Sep 10, 7:00 AM
Case Number:00525881
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 10, 11:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Sep 10, 12:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Anthony Wirth
🚨23.0 business days
🆕
Status: Entered by Kaitlyn KelchOct 13, 10:16 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:32d 22h, 0m
🚨178.0 business days
📅
Status: Ready for Scheduling by Sherry ReichJul 1, 3:03 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:261d 4h
⚠️6.0 business days
👷
▶
2
Technician Assigned Jul 9, 4:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:8d 1h
⏳5.0 business days
🗓️
▶
2
Status: Scheduled Jul 15, 4:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-07-31T14:00:00.000+0000
⚠️7.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchJul 23, 11:51 AM
Scheduled For:2026-08-04T14:00:00.000+0000
⚠️9.0 business days
✔️
Status: Completed by Anthony WirthAug 4, 6:32 PM
From:Scheduled
To:Completed
Duration in Previous:20d 2h
⏱️
▶
2
3x Labor Added Aug 4, 6:40 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Anthony Wirth
From:Completed
To:Closed
Duration in Previous:9m
📄
Status: Ready to Bill by Diane PattonAug 5, 4:42 PM
From:Closed
To:Ready to Bill
Duration in Previous:22h 1m
⚠️5.9 business days
📨
▶
2
Status: Invoice Pending Aug 12, 5:39 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-270011
Bottlenecks
Assigned
Duration: 23.0 business days (threshold: 4.0 business hours)
Exceeded by 22.5 business days
Ready for Scheduling
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days
Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 14.5 business days (threshold: 2.0 business days)
Exceeded by 12.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)