Detailed work order timeline, KPIs, and analysis
CenterWell (Humana) • Inspection • PSM
📍 CenterWell Harlingen — 801 North Ed Carey Drive, Harlingen TX, 78550
Sep 10, 2025 → Nov 21, 2025
11/20/25 RBerry- updated due date. Due was incorrect. Removed delay code.
11/6 KKelch Odalys called me back to schedule for 11/21 between 12 and 2 pm. Customer confirmed.
11/6 KKelch called Odalys to schedule for 11/26 between 9 and 11 am. Left info.
11/3 KKelch called Odalys to schedule for 11/11 between 9 and 11 am. Waited on hold for 10 minutes, will call back later.
10/29/2025 LHill-LM at 956-391-2550. for Odalys Lopez. Letting her know we need to reschedule the visit. (I have put 11/5 as a placeholder on the calendar)
10/29/2025 LHill-Called 956-391-2550. for Odalys Lopez the call got disconnected.
10/29/2025 LHill-Called 956) 591-9366 spoke with man in the call center. He doesn't know where to transfer me.
10/29/2025 LHill-Going to call customer to reschedule to getting WO-01309265 scheduled.
10/13 KKelch called Odalys to schedule for 10/30 between 9 and 11 am. Customer confirmed.
10/8 KKelch called Odalys to schedule for 10/29 between 9 and 11 am. Left info.
10/8 KKelch called Heather to schedule for Harlingen for 10/29 between 9 and 11 am and for Brownsville for 11/25 between 9 and 11 am. There is a new CA over Harlingen- Odalys Lopez at 956-391-2550. Customer confirmed scheduling for Brownsville. Call logged on WO-01303620
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03017312 | Labor | Open | 1 | $0.00 | Nov 21, 9:20 PM |
| WL-03017313 | Labor | Open | 2.5 | $1,292.00 | Nov 21, 9:20 PM |
| WL-03017314 | Labor | Open | 4.5 | $0.00 | Nov 21, 9:20 PM |
| WL-03017315 | Travel | Open | 37 | - | Nov 21, 9:20 PM |
| WL-03017316 | Travel | Open | 275 | - | Nov 21, 9:20 PM |
| WL-03017317 | Expenses | Open | 1 | $0.00 | Nov 21, 9:22 PM |