12/4 MOwens Called and spoke to Ericka. She said next Friday 12/12 will work better than 12/10 to schedule the inspection visit. Arrival for the tech will be between 10-11am.
Ericka Cell 708-723-0301
12-4 DSR - Customer requesting Annual Inspection be scheduled.
11/25/2025 LHill-escalating to the account manager. Attempted contact 3 times to schedule with no luck.
11/25/2025 LHill-LM at (804) 694-6120 for Ericka Burcher trying to schedule tech visit.
11/24 MOwens Called to speak to Ericka. Left a vm for her to call to schedule the inspection.
11/7 MOwens Called and left a vm for Ericka about scheduling the inspection visit.
11/4 MOwens Called to speak to Ericka. Left a vm for her to call back to schedule the inspection visit during Nov.
🔧Work Performed
12-12-25 CTM - Performed Annual Inspection on all medical equipment located .Total of 102 pieces inspected. ALL PASS . Notified POC Ericka Burcher of findings and completion .
🔍Technician Findings
12-12-25 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Ericka Burcher of findings and completion .
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
102 pcs
https://www.ebiotrack.com/inspection.php?iid=29963
📋
Outbound to +18046946120
Completed Dec 4, 2025
Called and spoke to Ericka. She said next Friday 12/12 will work better than 12/10 to schedule the inspection visit. Arrival for the tech will be between 10-11am.
📋
Outbound to +18046946120
Completed Nov 25, 2025
11/25/2025 LHill-LM at (804) 694-6120 for Ericka Burcher trying to schedule tech visit.
📋
Outbound to +18046946120
Completed Nov 24, 2025
Called to speak to Ericka. Left a vm for her to call to schedule the inspection.
📋
Outbound to +18046946120
Completed Nov 7, 2025
Called and left a vm for Ericka about scheduling the inspection visit.
📧
Email:Oak Street Health - Chamberlayne Annual Tagged Equipment Inspection
Completed Nov 4, 2025
From: mowens@emsar.com
To: ericka.burcher@oakstreethealth.com
Ericka
I called and left you a vm about scheduling the annual inspection during Nov. Does any day during the week work to schedule the inspection visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <http://www.lin
📋
Outbound to +18046946120
Completed Nov 4, 2025
Called to speak to Ericka. Left a vm for her to call back to schedule the inspection visit during Nov.
📅
WO-01303623 - Inspection - Richmond - Oak Street Health - Chamberlayne
Dec 12, 2025 10:00am – 5:00pm
Work Order: WO-01303623
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Chamberlayne
Address: 5246 Chamberlayne Rd, Richmond, VA 23227
Manufacturer:
Model #:
Serial #:
Contact Name: Ericka Burcher
Contact Phone: 8046946120
Contact Email: ericka.burcher@oakstreethea
Timeline
📞
Case Linked Sep 10, 7:00 AM
Case Number:00525877
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 10, 11:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️8.0 business days
👷
▶
2
Technician Assigned Sep 19, 2:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:9d 2h
🚨31.0 business days
👷
Technician Assigned by Melissa OwensOct 31, 9:18 AM
Technician:a0hVU000002ylXZYAY, Christopher Morning
🚨18.0 business days
🆕
Status: Entered by Laura HillNov 25, 12:44 PM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:66d 23h, 0m
⚠️8.0 business days
📅
Status: Ready for Scheduling by Derek ReynoldsDec 4, 2:18 PM