Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303638 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Albert Einstein Med Ctr — 13th St & Tabor Rd, Philadelphia PA, 19141

Sep 10, 2025 → Dec 15, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 16)
⏸ 89d excluded (parts wait + holding)
✓ SLA Met (15d early)
Dispatch 2.0d
Holding 64.0d (excluded)
Coordinators 5.4d
Billing 1.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
64.0 days
Coordinators
5.4 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 10, 2025 Due: Dec 31, 2025 Completed: Dec 16, 2025 (15 days early)
📅
69.3 days Total Age
⏱️
64.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
6.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525981
URGENT Philips WO Request (2 WO / 1 location)
Closed
Preventative Maintenance Visit
Priority
Standard
Origin
Email
Reason
New Case
Contact
Danielle Acquavica
Owner
Shelby Robinson
Created
Sep 10, 2025
Work Orders from this Case (2)
WO-01303638 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Sep 10, 2025 • Closed: Dec 15, 2025
WO-01303640 Invoiced
Preventive Maintenance • Jason Yenser
Created: Sep 10, 2025 • Closed: Dec 15, 2025
Completed with minor delays
Invoiced • 246 days old
🚨
Primary Delay 64.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
64.0d
Assigned
0.0d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 Cever received email from David Wiseman <Dave.Wiseman@jefferson.edu> confirming FSE onsite for Dec 15th starting at 1:30

12/08/2025 Cever sent email to 'David Wiseman' <Dave.Wiseman@jefferson.edu> with more date options

12/04/2025 Cever working with site 'David Wiseman' <Dave.Wiseman@jefferson.edu> and Fady for a date as site is pretty booked

11/12/2025 Cever per email from Koneru, Srini <Srini.Koneru@sodexo.com> asked we work with FSE and cath lab added Fady to help coordinate visit.

10/29/2025 Cever received email from Koneru, Srini <Srini.Koneru@sodexo.com> asking us to schedule with cath lab replied offering dates


10/21/2025 Cever sent email asking for an update for better contact

10/14/2025 Cever escalated for better contact

10/08/2025 Cever called 267-679-4181 the cath lab manager and LVM trying to schedule

09/29/2025 Cever sent email to srini.koneru@sodexo.com asking if they had a chance to confirm the dates for service.

09/23/2025 Cever called (215) 456-7334 and spoke to a gentlemen asking me to email him the info and he wil confirm dates. srini.koneru@sodexo.com

09/12/2025 Cever sent first email attempt to patricia.townsend@jefferson.edu and acquavid@einstein.edu offering dates for service Dec30th at 1:30

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Preventative Maintenance Visit
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Sep 10, 11:14 AM
Case Number: 00525981
Subject: URGENT Philips WO Request (2 WO / 1 location)
Status: Closed
📋
Work Order Created Sep 10, 12:19 PM
Work Order: WO-01303638
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 20h 19m
🚨 64.0 business days
👷
▶
4 Technician Assigned Dec 9, 8:47 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 89d 1h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-15T20:30:00.000+0000
⚠️ 5.0 business days
⏱️
3x Labor Added Dec 15, 5:59 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 54
✔️
Status: Completed by Jason Yenser Dec 15, 9:51 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 13h, 0m
⏳ 2.3 business days
⏱️
▶
2 Labor Added Dec 17, 8:34 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 10h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
📨
Status: Invoice Pending by Timothy Amburgey Dec 19, 12:45 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 21h 33m, 0m
⏳ 1.0 business days
🧾
Invoice Created Dec 21, 12:48 PM
Invoice Number: SM-249614

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00525981
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Dec 15, 3:30 PM
Created
Sep 10, 12:19 PM
Invoice #
SM-249614

Work Details (4)

Name Type Status Qty Amount Date
WL-03038428 Labor Open 1.5 $150.00 Dec 15, 5:59 PM
WL-03038429 Labor Open 1 $155.00 Dec 15, 5:59 PM
WL-03038430 Travel Open 54 $0.00 Dec 15, 5:59 PM
WL-03040314 Labor Open 0.016666666666667 $38.00 Dec 17, 8:34 AM

Details