Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303648 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell Edinburg — 3601 South Business Highway 281, Edinburg TX, 78539

Sep 10, 2025 → Dec 2, 2025

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Completed (Dec 2)
✗ SLA Missed (62d late)
Dispatch 0.0d
Holding 16.0d (excluded)
Coordinators 45.0d
Field Work 2.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
16.0 days
Coordinators
45.0 days
Over SLA
Field Work
2.0 days
Over SLA
Created: Sep 10, 2025 Due: Nov 26, 2025 Completed: Dec 2, 2025 (5 days late)
📅
59.9 days Total Age
⏱️
38.8d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
43.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00525883
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 69 pieces https://www.ebiotrack.com/inspection.php?iid=29969
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marisol Flores
Owner
Leona Coonrod
Created
Sep 10, 2025
Work Orders from this Case (1)
WO-01303648 (current) Invoiced
Inspection • Anthony Wirth
Created: Sep 10, 2025 • Closed: Dec 2, 2025
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 38.8 days stuck in "Assigned"
⏱️
Total Delay 43.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
40.1d / 0.5d SLA
On Hold
16.0d
Scheduled
4.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/2/25 CDempsey- Notified Anthony that wo is still serviced from yesterday.

11/25 KKelch scheduled per logged email from Olivia

11/25/25 RBerry- Updated due date. Due date should be EOM.


11/24/2025 LHill-sent email to Anthony Wirth(tech)-I see you are about 3 hours from this location. This is a 69 piece inspection at this site. Would you be able to complete in one day or do you need an overnight stay?


11/24/2025 LHill-rec'd email from Olivia-I am reaching out from CenterWell Edinburg as a tech did not come by at the below specified date and time, November 20th, for our annual equipment inspection.

As Kaitlyn is out of office, I am passing this inquiry along.

See logged email.


11/3 KKelch placed on hold due to 3 failed attempts to schedule

10/27 KKelch called Marisol to schedule for 10/30 between 1 and 3 pm. Line cut out, sent email.

10/20 KKelch sent Marisol an email for scheduling

10/13 KKelch called Marisol to schedule for 10/28 between 9 and 11 am. Unable to leave VM, sent email. 

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Found no issues
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 69 pieces https://www.ebiotrack.com/inspection.php?iid=29969

Timeline

📞
Case Linked Sep 10, 7:00 AM
Case Number: 00525883
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 10, 1:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Sep 10, 1:33 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h6e00000II91nAAD, Anthony Wirth
🚨 39.0 business days
🆕
Status: Entered by Kaitlyn Kelch Nov 3, 10:26 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 53d 21h, 0m
🚨 16.0 business days
👷
▶
2 Technician Assigned Nov 24, 4:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: On Hold
To: Assigned
Duration in Previous: 21d 5h
📅
▶
2 Dispatch Scheduled Nov 25, 12:16 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 19h 52m
⚠️ 5.0 business days
🔧
Status: Tech On Site by Anthony Wirth Dec 1, 1:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 1h
⏱️
▶
3 5x Labor Added Dec 1, 9:41 PM
5x Labor Added → Status: Completed → Expenses Added
✔️
Status: Completed by Anthony Wirth
From: Tech On Site
To: Completed
Duration in Previous: 8h 10m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Anthony Wirth Dec 2, 10:46 AM
From: Completed
To: Closed
Duration in Previous: 13h 3m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 3, 2:18 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 3h, 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 6, 8:03 AM
Invoice Number: SM-248090

Bottlenecks

Assigned
Duration: 38.8 business days (threshold: 4.0 business hours)
Exceeded by 38.3 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00525883
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Dec 1, 10:00 AM
Created
Sep 10, 1:01 PM
Invoice #
SM-248090

Work Details (6)

Name Type Status Qty Amount Date
WL-03023052 Labor Open 4.5 $0.00 Dec 1, 9:41 PM
WL-03023053 Labor Open 6 $1,292.00 Dec 1, 9:41 PM
WL-03023054 Labor Open 4.6666666666667 $0.00 Dec 1, 9:41 PM
WL-03023055 Travel Open 252 - Dec 1, 9:41 PM
WL-03023056 Travel Open 253 - Dec 1, 9:41 PM
WL-03023057 Expenses Open 1 $0.00 Dec 1, 9:43 PM

Details