FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay72.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay86.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.8d / 0.5d SLA
Ready for Release
53.0d
Ready for Scheduling
72.9d / 1.0d SLA
Scheduled
1.0d / 2.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
18.1d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/20/2025 RArnold - Called (646) 630-0520 for Kelbert. Let him know we are going to send a new FSE onsite beginning next week. WOs on demand for Israel
09/30/2025 RArnold - FSE Dillon is working with customer as devices are made available, 08/27/2025 RArnold - Called (646) 630-0520 for Kelbert. He said he will be onsite tomorrow to assist Dillon. WO on demand. Sending PF to get signed. 08/27/2025 RArnold - Called (646) 632-7656 for Julius Esteban, new POC per Biomed Jeremy Picinich. He said he was only going to be helping out during the time Kelbert was off. 08/18/2025 RArnold - WOs are on demand and customer is not getting any available for the FSE right now. Dillon will be working with the site. removed scheduled date. 08/04/2025 RArnold - Called 332-259-4398 for Jeremy Picinich. He is going to work with Kelbert to get some devices for Dillon for Wednesday. 08/04/2025 RArnold - Called (646) 630-0520 for Kelbert. Left a message. 06/17/2025 RArnold - Called 646-630-0520 for Kelbert. He confirmed to have Dillon begin onsite next Tuesday 06/24. ... WOs will be on demand. ... Kelbert's schedule 7-3. ... NEW YORK PRESBYTERIAN DAVID H KOCH CENTER, 432 E 69TH ST, NEW YORK, NY 10065 ... 06/17/2025 RArnold - Called 212-746-4657 for Jeremy Picinich. Speak to Kelbert. 646-630-0520. ... 06/17/2025 RArnold - Called 332-259-4398 for Jeremy Picinich. Left a message. ... 06/06/2025 MHamersley - rec'd email from Onyka providing the following contacts: Wilber Vasquez: wiv9010@nyp.org ; Kelbert Ng: zia9010@nyp.org ; Jeremy Picinich: bse9004@nyp.org ; Emails were sent to all ... 06/03/2025 RArnold - Called 332.201.0984 for Onyka Donat to see if she can assist with the location of device. Left a message. Sending email: nns9007@nyp.org
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
Verified the canopy moves smoothly.
Verified transition mode message is not present.
Verified doors close smoothly.
Verified corner pins are aligned.
Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
N/A
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📅
WO-01303651 - FCO - DD: 11/30/2025 - - Giraffe OmniBed Carestation - New York - NewYork-Presbyterian David H. Koch Center
Mar 17, 2026 8:00am – 5:00pm
Work Order: WO-01303651
Account: GE Healthcare FMI
Customer Case Number: 1-555844494991
Location: NewYork-Presbyterian David H. Koch Center
Address: 1283 York Ave 14th Floor,, New York, NY 10065
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: HDGL51416
Contact Name: Kelber
JPEG
HDGL51416 (2)
Mar 17, 2026
JPEG
HDGL51416 (1)
Mar 17, 2026
JPEG
HDGL51416 (3)
Mar 17, 2026
Timeline
📞
Case Linked Sep 10, 9:36 AM
Case Number:00525923
Subject:GE FMI 32097 - NYP
Status:Closed
📋
Work Order Created Sep 10, 1:28 PM
Work Order:WO-01303651
Type:FCO
Priority:PC
⏳3.0 business days
✅
Status: Ready for Release by Allison BelyeaSep 12, 10:12 AM
From:Entered
To:Ready for Release
Duration in Previous:1d 20h
🚨53.0 business days
📅
Status: Ready for Scheduling by Rebecca ArnoldDec 1, 11:35 AM