Detailed work order timeline, KPIs, and analysis
GLOBAL HEALTH EMS • Repair • P7
📍 GLOBAL HEALTH EMS — 440 MARKET ST SUITE 8, Elmwood Park NJ, 07407
Sep 10, 2025 → Jan 2, 2026
12/29/052 DPatton - placing in L2 Review (Power X1 cot repair)
12/18 SRogers: Late closure should not count against FSE. Part order has been sitting in "request cancellation" since 12/10 with no movement on it from MM.
12/15 KSmith -- Eric requested Thursday for service. Scheduled for 12/18, arrival between 8-10am.
12/15 KSmith -- Eric requested the SN of the unit to verify where it will be tomorrow and will let me know
12/15 KSmith -- Left VM to schedule for tomorrow. Sending email as well.
12/12/25 Rberry- Updated due date based on parts issue. Removed delay code
12/12 KSmith -- Sent email to schedule for 12/17
12/10 KWeiss, Requested cancelation of previous part order, placed w/o in L2 Screening for part order, and reordered parts.
12/10 KSmith -- Teams message to Shawn to see if parts need to be reordered or if FSE is looking for the parts today before ordering
12/8 SRogers: Updating to reschedule - parts could not be located
12/1 KSmith -- Scheduled for 12/9 with Erik per his request.
12/1 KSmith -- Followed up with Eric to see if 12/8 works for the technician to come onsite and repair all the units. FSE is out at Ferno training all this week.
11/26 KSmith -- Followed up with Eric advising FSE is out for training all next week and our next available date is 12/8. Awaiting response.
11/25 KSmith -- Followed up with Eric to see if tomorrow works
11/24 KSmith -- Eric wanted to know what parts arrived. Advised what parts arrived and am awaiting response
11/24 KSmith -- Parts are arriving today. Sent email to Eric to schedule for Wednesday on WO-01311054. (Need WO for third unit with height issue. Followed up regarding that WO being created).
11/21/2025 Sramen - updated due date after clearing schedule date/time
11/18/2025 AGreene - need p/n 8610631 to complete this order. Added to Ferno order for tomorrow.
11/18/2025 AGreene - GP pick ticket printed and placed in warehouse - READYTOPICK
10/28/2025 AGreene - placed GP IT and saved pick ticket in MM SP. Added these parts to bulk EMS part order request.
10/24/25 SReich - Added approved quote from case 00536832.
10/22 KSmith -- Quote sent to customer. Valid until 11/19
10/20 KWeiss, Created case and sent to sales for quoting.
10/20 KSmith -- Eric reached out for an update on the parts. Chatter to Stephanie and Shawn to see if we can get an update. WO has been in incomplete since 10/14
10/9 KSmith -- Eric requested Tuesday for service. Scheduled for 10/14
10/9 KSmith -- Left VM and sent email to schedule for Monday
9/22 KSmith -- Goes to Curtis
9/10 KSmith -- Parts are listed as being needed but no PO entered
9/10 KHardison, Please schedule with WO-01303653
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02963800 | Parts | Open | 1 | $849.00 | Oct 8, 4:23 PM |
| WL-02963801 | Expenses | Open | 1 | $26.73 | Oct 8, 4:23 PM |
| WL-02970570 | Labor | Open | 0.5 | $65.00 | Oct 14, 6:53 PM |
| WL-02970571 | Labor | Open | 2.5 | $325.00 | Oct 14, 6:53 PM |
| WL-02970572 | Travel | Open | 12 | $8.40 | Oct 14, 6:53 PM |
| WL-03016788 | Parts | Open | 1 | $118.00 | Nov 21, 4:29 PM |
| WL-03016789 | Parts | Open | 1 | $3.00 | Nov 21, 4:29 PM |
| WL-03016790 | Expenses | Open | 1 | $0.00 | Nov 21, 4:29 PM |
| WL-03034074 | Expenses | Open | 1 | $13.37 | Dec 11, 11:56 AM |
| WL-03042325 | Labor | Open | 0.5 | $65.00 | Dec 18, 4:48 PM |
| WL-03042326 | Labor | Open | 1 | $130.00 | Dec 18, 4:48 PM |
| WL-03042327 | Travel | Open | 12 | $8.40 | Dec 18, 4:48 PM |