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WO-01303870 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Brookdale Hospital Medical Center — 1275 Linden Blvd, Brooklyn NY, 11212

Sep 11, 2025 → Mar 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 25, 2025
✗ SLA Missed (118 biz days late)
Active: 128 biz days
Paused: 2 biz days
🕐 Clock stopped: Canceled (Mar 24, 2026)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Sep 15, 2025
2 business days (not counted)
128d
▶ Clock Running
Status: Assigned
Sep 15 → Mar 24, 2026
128 business days (counted)
Running total: 128 of ? biz days used
Created: Sep 11, 2025 Canceled: Mar 24, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Sep 15 Ready for Release ⏸ Paused 2 —
Sep 15 → Mar 24 Assigned ▶ Running 128 128
Dispatch 0.1d
Holding 3.0d (excluded)
Coordinators 129.0d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
3.0 days
Coordinators
129.0 days
Over SLA
Created: Sep 11, 2025 Due: Sep 25, 2025 Completed: Mar 24, 2026 (179 days late)
📅
131.0 days Total Age
⏱️
129.0d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
128.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526290
URGENT Philips WO Request
Closed
Failed Air Accuracy Tests, Error message: Patient Circuit Occluded. Needs GDS replacement.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Leroy Lee
Owner
Shelby Robinson
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01303870 (current) Canceled
Repair • Israel Martell
Created: Sep 11, 2025
Behind Schedule - Needs Attention
Canceled • 338 days old
🚨
Primary Delay 129.0 days stuck in "Assigned"
⏱️
Total Delay 128.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
3.0d
Assigned
129.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 RArnold -PWO Canceled please do not cancel EWO

12/15/2025 RArnold -PWO Canceled please do not cancel EWO

12/01/2025 RArnold - PWO is pending entitlement. Fady working with customer on PO

11/25/2025 RArnold - PWO is pending entitlement. Fady working with customer on PO

11/20/2025 RArnold - PWO is pending entitlement. Fady working with customer on PO

11/12/2025 RArnold - PWO is pending entitlement. Fady working with customer on PO


10/30/2025 RArnold - PWO is pending entitlement.

10/23/2025 RArnold - Fady working with customer on PO


10/10/2025 RArnold - Fady is working with customer on PO


10/02/2025 Cever Fady working with site for PO for PM's

09/29/2025 RArnold - Waiting on PO form customer before we can schedule. Repair is for a device Israel was working on.

09/15/2025 RArnold - Waiting on PO form customer before we can schedule. Repair is for a device Israel was working on.

09/11/2025 Cever Rebecca is working with site for this repair. currently pending entailment.

⚠️ Problem Description
Failed Air Accuracy Tests, Error message: Patient Circuit Occluded. Needs GDS replacement.
📄 Description
V60 Ventilator
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Sep 11, 8:39 AM
Case Number: 00526290
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 11, 9:29 AM
Work Order: WO-01303870
Type: Repair
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Sep 11, 10:17 AM
From: Entered
To: Ready for Release
Duration in Previous: 48m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Sep 15, 9:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release
To: Assigned
Duration in Previous: 3d 23h
🚨 129.0 business days
🚫
Status: Canceled by Rebecca Arnold Mar 24, 3:42 PM
From: Assigned
To: Canceled
Duration in Previous: 190d 6h

Bottlenecks

Assigned
Duration: 129.0 business days (threshold: 4.0 business hours)
Exceeded by 128.5 business days

🔗 Related Artifacts

📞
Case 00526290
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
N/A
Created
Sep 11, 9:29 AM
Invoice #
N/A

Details