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← WO Overview

WO-01303960 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRTUA MOUNT HOLLY HOSPITAL — 175 MADISON AVE, MOUNT HOLLY NJ, 08060

Sep 11, 2025 → Dec 12, 2025

✅ Completed
PC Per client agreement
Target: Dec 13, 2025
🕐 Clock stopped: Invoiced (Dec 13)
✓ SLA Met
Dispatch 0.3d
Holding 13.0d (excluded)
Coordinators 56.8d
Field Work 0.9d
Billing 3.3d
✓ SLA Met
Dispatch
0.3 days
Holding (excluded from total)
13.0 days
Coordinators
56.8 days
Over SLA
Field Work
0.9 days
Billing
3.3 days
Over SLA
Created: Sep 11, 2025 Due: Dec 13, 2025 Completed: Dec 13, 2025 (on time)
📅
66.9 days Total Age
⏱️
50.9d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
55.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526456
FW: Shipment Notif: VIRTUA MOUNT HOLLY HOSPITAL GON 5608733 ,PO# VHI18740
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):SDJ25110089,SDJ25120016,SDJ25120005,SDJ25120014,SDJ25190050 Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
Hina Thaker
Owner
Shelby Robinson
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01303960 (current) Invoiced
Installation • Carlos Puebla
Created: Sep 11, 2025 • Closed: Dec 12, 2025
Completed with significant delays
Invoiced • 245 days old
🚨
Primary Delay 50.9 days stuck in "Assigned"
⏱️
Total Delay 55.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
On Hold
13.0d
Assigned
50.9d / 0.5d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
L2 Screening
0.2d / 1.0d SLA
L2 Review
11.0d
Ready to Bill
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 RArnold - dispatching to Carlos for 12/12 Per Fady

09/12/2025 Cever per POC not ready for install placed on hold

09/11/2025 RFosbury - Received email from talia.lamb@gehealthcare.com for resource. Confirmed FSE onsite for Sept. 19th.

🔧 Work Performed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SDJ25110089, SDJ25120016, SDJ25120005, SDJ25120014, SDJ25190050 US TRANSDUCER NAUTILUS WATERTIGHT COMBO serial number: SQH25124342PS ,SQH25124441PS, SQH25124409PS, SQH25124396PS, SQH25124451PS, SQH25124339PS ,SQH25124397PS, SQH25124336PS, SQH25124433PS, SQH25124412PS TOCO TRANSDUCER WATERTIGHT BUTTON AND LO serial number: SQJ25314089PS, SQJ25314101PS, SQJ25314188PS ,SQJ25314106PS ,SQJ25314123PS *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
🔍 Technician Findings
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):SDJ25110089,SDJ25120016,SDJ25120005,SDJ25120014,SDJ25190050 US TRANSDUCER NAUTILUS WATERTIGHT COMBO serial number: SQH25124342PS,SQH25124441PS,SQH25124409PS,SQH25124396PS,SQH25124451PS,SQH25124339PS,SQH25124397PS,SQH25124336PS,SQH25124433PS,SQH25124412PS TOCO TRANSDUCER WATERTIGHT BUTTON AND LO serial number: SQJ25314089PS,SQJ25314101PS,SQJ25314188PS,SQJ25314106PS,SQJ25314123PS *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):SDJ25110089,SDJ25120016,SDJ25120005,SDJ25120014,SDJ25190050 US TRANSDUCER NAUTILUS WATERTIGHT COMBO serial number: SQH25124342PS,SQH25124441PS,SQH25124409PS,SQH25124396PS,SQH25124451PS,SQH25124339PS,SQH25124397PS,SQH25124336PS,SQH25124433PS,SQH25124412PS TOCO TRANSDUCER WATERTIGHT BUTTON AND LO serial number: SQJ25314089PS,SQJ25314101PS,SQJ25314188PS,SQJ25314106PS,SQJ25314123PS *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Corometrics 250cx (Series) Fetal Monitor (Models: 256cx, 259cx)
📞 Call Description
"GEHC MIC Installation -5  259CX FETAL MONITOR GENERIC ATO MODEL

Timeline

📞
Case Linked Sep 11, 12:39 PM
Case Number: 00526456
Subject: FW: Shipment Notif: VIRTUA MOUNT HOLLY HOSPITAL GON 5608733 ,PO# VHI18740
Status: Closed
📋
Work Order Created Sep 11, 1:03 PM
Work Order: WO-01303960
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Sep 11, 1:22 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-09-19T12:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 19m
🆕
Status: Entered by Cristina Everetts Sep 12, 10:14 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 20h 51m, 0m
🚨 13.0 business days
👷
▶
2 Technician Assigned Sep 30, 12:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: On Hold
To: Assigned
Duration in Previous: 18d 2h
🚨 51.0 business days
🆕
▶
3 Status: Entered Dec 9, 9:09 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-12T13:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Carlos Puebla Dec 12, 11:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 2h
⏱️
7x Labor Added Dec 12, 10:16 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.75, 8, 81
⏱️
Labor Added Dec 12, 10:59 PM
Type: Labor
Status: Open
Qty: 1.25
✔️
▶
2 Status: Completed Dec 12, 11:05 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.1 business days
⏱️
Labor Added Dec 16, 8:45 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 16, 8:52 AM
From: Closed
To: L2 Screening
Duration in Previous: 3d 9h
👀
Status: L2 Review by Sean Currie Dec 16, 10:34 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 1h 41m
🚨 11.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 30, 4:38 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 14d 6h
⏳ 3.9 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Assigned
Duration: 50.9 business days (threshold: 4.0 business hours)
Exceeded by 50.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00526456
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Carlos Puebla
Scheduled
Dec 12, 8:00 AM
Created
Sep 11, 1:03 PM
Invoice #
SM-250436

Work Details (9)

Name Type Status Qty Amount Date
WL-03036709 Labor Open 1.75 $0.00 Dec 12, 10:16 PM
WL-03036710 Labor Open 8 $375.00 Dec 12, 10:16 PM
WL-03036711 Labor Open 1.75 $250.00 Dec 12, 10:16 PM
WL-03036712 Expenses Open 1 $0.00 Dec 12, 10:16 PM
WL-03036713 Expenses Open 1 $0.00 Dec 12, 10:16 PM
WL-03036714 Travel Open 81 $0.00 Dec 12, 10:16 PM
WL-03036715 Travel Open 81 $0.00 Dec 12, 10:16 PM
WL-03036764 Labor Open 1.25 $0.00 Dec 12, 10:59 PM
WL-03038890 Labor Open 0.016666666666667 $38.00 Dec 16, 8:45 AM

Details