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← WO Overview

WO-01304093 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Allendale — 40 Borderline Rd., Allendale NJ, 07401

Sep 12, 2025 → May 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (152 biz days early)
Active: 170 biz days
🕐 Clock stopped: Canceled (May 20, 2026)
▶ Clock Running
Status: Created
Sep 12 → Sep 19, 2025
5 business days (counted)
Running total: 5 of ? biz days used
143d
▶ Clock Running
Status: Ready for Scheduling
Sep 19 → Apr 20, 2026
143 business days (counted)
Running total: 148 of ? biz days used
22d
▶ Clock Running
Status: On Hold
Apr 20 → May 20, 2026
22 business days (counted)
Running total: 170 of ? biz days used
Created: Sep 12, 2025 Canceled: May 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 19 Created ▶ Running 5 5
Sep 19 → Apr 20 Ready for Scheduling ▶ Running 143 148
Apr 20 → May 20 On Hold ▶ Running 22 170
Dispatch 6.0d
Holding 23.0d (excluded)
Coordinators 143.7d
✓ SLA Met
Dispatch
6.0 days
Over SLA
Holding (excluded from total)
23.0 days
Coordinators
143.7 days
Over SLA
Created: Sep 12, 2025 Due: Dec 31, 2026 Completed: May 20, 2026 (225 days early)
📅
171.0 days Total Age
⏱️
143.7d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
148.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526712
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ashley Luman
Owner
John Rolston
Created
Sep 12, 2025
Work Orders from this Case (1)
WO-01304093 (current) Canceled
FCO
Created: Sep 12, 2025
Behind Schedule - Needs Attention
Canceled • 337 days old
🚨
Primary Delay 143.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 148.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.0d / 0.5d SLA
Ready for Scheduling
143.7d / 1.0d SLA
On Hold
23.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/20/2026 RArnold - PWO canceled

04/29 /2026 Rharris: -This WO can be canceled. Last device, 100299049, on this case needing FCO was completed on 0126661124


04/17/2026 RArnold -This WO can be canceled. Last device, 100299049, on this case needing FCO was completed on 0126661124

04/14/2026 ALuman - this SN: 100299049, has been unable to be located, previous WO have been canceled

03/30/2026 Mhamersley - this SN: 100299049, has been unable to be located, previous WO have been canceled


02/26/2026 ALuman - WO for rental devices not yet located

⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📞
Case Linked Sep 12, 9:05 AM
Case Number: 00526712
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 12, 9:11 AM
Work Order: WO-01304093
Type: FCO
Priority: PC
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Ashley Luman Sep 19, 2:04 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7d 4h
🚨 144.0 business days
⏸️
Status: On Hold by Rebecca Arnold Apr 20, 8:38 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 212d 18h
🚨 23.0 business days
🚫
Status: Canceled by Rebecca Arnold May 20, 1:30 PM
From: On Hold
To: Canceled
Duration in Previous: 30d 4h

Bottlenecks

Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Ready for Scheduling
Duration: 143.7 business days (threshold: 1.0 business days)
Exceeded by 142.7 business days

🔗 Related Artifacts

📞
Case 00526712
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 12, 9:11 AM
Invoice #
N/A

Details