28U
SYS-LC-1260
Contract ends 04/18/2026 repair included
PM / EOQ
PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM.
G1314C
DEAAV00420 1260 Variable Wavelength Detector VL+
G1316A
DEACN06441 1260 Thermostatted Column Compartment
G1330B
DEBAK04085 1290 Thermostat
G1329B
DEAB305664 1260 Standard Autosampler
G4208A
MY94671115 1200 Infinity Series Instant Pilot
G1311B
Please assign to Jose Gutierrez ARP to site is 20 miles. Zone 1
🔧Work Performed
Performed OQ per LC.02.66 protocol. All tests passed. 3 deviations on the Gradient Composition test due to hardware failures and insufficient equilibration after repairs were made. More detail can be found in the EQR.
⚠️Problem Description
28U
SYS-LC-1260
Contract ends 04/18/2026 repair included
PM / EOQ
PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM.
G1314C
DEAAV00420 1260 Variable Wavelength Detector VL+
G1316A
DEACN06441 1260 Thermostatted Column Compartment
G1330B
DEBAK04085 1290 Thermostat
G1329B
DEAB305664 1260 Standard Autosampler
G4208A
MY94671115 1200 Infinity Series Instant Pilot
G1311B
📄Description
LC 1260 System
📞Call Description
NOV 2025 LC EOQ
📅
WO-01304142 - EOQ - SYS-LC-1260 - San Antonio - DPT LABORATORIES
Dec 4, 2025 10:00am – 4:00pm
Work Order: WO-01304142
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007944793
Location: DPT LABORATORIES
Address: 3300 RESEARCH PLAZA, San Antonio, TX 78235
Manufacturer:
Model #: SYS-LC-1260
Serial #: S-DPT-LC-17333347976
Contact Name: Eliaza Breig
Contact Phone: 2103965138
Contact
Timeline
📞
▶
4
Case Linked Sep 12, 11:47 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01304142
Type:EOQ
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Jose Gutierrez
⚠️8.0 business days
🗓️
▶
2
Status: Scheduled Sep 23, 12:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For:2025-11-14T15:00:00.000+0000
🚨38.0 business days
📅
Dispatch Scheduled by Jose GutierrezNov 13, 3:13 PM
Scheduled For:2025-11-21T15:00:00.000+0000
⚠️6.0 business days
📅
Dispatch Scheduled by Jose GutierrezNov 20, 3:24 PM
Scheduled For:2025-11-25T15:00:00.000+0000
🚗
Status: Tech Off Site by Jose GutierrezNov 21, 2:31 PM
From:Scheduled
To:Tech Off Site
Duration in Previous:59d 2h
🔄
▶
2
Status: Reschedule Nov 21, 4:18 PM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For:2025-11-25T15:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Jose GutierrezNov 24, 9:00 PM
Scheduled For:2025-11-26T15:00:00.000+0000
⏳1.4 business days
📅
Dispatch Scheduled by Jose GutierrezNov 25, 9:29 PM
Scheduled For:2025-12-03T15:00:00.000+0000
⚠️6.3 business days
🔧
Status: Tech On Site by Jose GutierrezDec 3, 9:30 AM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 17h
🚗
▶
3
Status: Tech Off Site Dec 3, 7:01 PM
Status: Tech Off Site → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Jose Gutierrez
From:Tech Off Site
To:Scheduled
Duration in Previous:1m
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For:2025-12-04T15:00:00.000+0000
⏱️
Labor Added Dec 3, 8:00 PM
Type:Labor
Status:Open
Qty:5
🔧
Status: Tech On Site by Jose GutierrezDec 4, 12:18 PM
From:Scheduled
To:Tech On Site
Duration in Previous:17h 14m
⏱️
▶
2
Labor Added Dec 4, 5:54 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jose Gutierrez
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 37m, 0m
📄
Status: Ready to Bill by Hannah ShawDec 5, 3:54 PM
From:Closed
To:Ready to Bill
Duration in Previous:21h 58m
🚨12.0 business days
📨
▶
3
Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-249754
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
Bottlenecks
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 43.9 business days (threshold: 2.0 business days)
Exceeded by 41.9 business days
Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Ready to Bill
Duration: 11.4 business days (threshold: 1.0 business days)