2/25- tech on site was removed when it was changed back to scheduled. Marked again late.
2/25 TD- Arrived onsite & wo was put on hold during my drive. Called KSmith to figure out what happened. SBerry approved to do inspection.
2/5 KSmith -- Scheduled for 2/25 with Bianca. 9-11am
2/5 KSmith -- Bianca is the POC. Provided 2/25 as a scheduled date and am awaiting response
Bianca Sibley <sibleybi@auburnhospital.org>
2/5 KSmith -- Sent email to schedule for 2/25
2/4 KSmith -- Sent email to schedule for 2/25
2/3 KSmith -- Sent email to schedule for 2/25
10/29/2025 Sramen - clearing tech info and canceling wo since the account is on credit hold. 10/2 KSmith -- Scheduled for 11/19 with Christina
10/1 KSmith -- Sent email to schedule for 11/19
09/25/2025 LHill-LM at 315-567-0602 ext 6602 for Amy Briggs to confirm contact & equipment.
09/24/2025 LHill-LM at 315-567-0602 ext 6602 for Amy Briggs to confirm contact & equipment.
🔧Work Performed
SEMI ANNUAL INSPECTION AND CALIBRATION SERVICE COMPLETED 73 ITEMS
🔍Technician Findings
SEMI ANNUAL INSPECTION
⚠️Problem Description
Semi Annual Equipment Calibration Service
68 pieces
https://www.ebiotrack.com/omnicor/inspection.php?iid=10196
📧
Email:Re: Auburn Internal Medicine and Pediatrics -- WO-01304196
Completed Feb 5, 2026
From: sibleybi@auburnhospital.org
To: ksmith@emsar.com
Sure, works for us.
Thanks
Bainca
Bianca Sibley
Practice Manager
Auburn Internal Medicine & Pediatrics
Direct Ph. 315-567-0602 (Internal ext. 6602)
161 Genesee St., Auburn, NY 13021
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, February 5, 2026 11:12
To: Bianca Sibley <sibleybi@auburnhospital.org>
Subject: RE: Auburn Internal Medicine and P
📧
Email:Auburn Internal Medicine and Pediatrics
Completed Feb 5, 2026
From: sibleybi@auburnhospital.org
To: ksmith@emsar.com
Hello, I am the new Practice Manger and I can help you set something up.
Best Regards,
Bianca Sibley
Bianca Sibley
Practice Manager
Auburn Internal Medicine & Pediatrics
Direct Ph. 315-567-0602 (Internal ext. 6602)
161 Genesee St., Auburn, NY 13021
The information in this email is confidential and intended solely for the recipient named in the message. Sharing any part of this message w
📧
Email: Re: Auburn Internal Medicine and Pediatrics -- EMSAR Inspection -- WO-01304196
Completed Feb 5, 2026
To: jackiehailey80@gmail.com; damicoru@auburnhospital.org; Corcortr@auburnhospital.org
CC:
BCC:
Attachment: --none--
Subject: Re: Auburn Internal Medicine and Pediatrics -- EMSAR Inspection -- WO-01304196
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Auburn Internal Medicine and Pediatrics located at 161 Genesee St, Suite 203?
If not, would you h
📧
Email: Re: Auburn Internal Medicine and Pediatrics -- EMSAR Inspection -- WO-01304196
Completed Feb 4, 2026
To: jackiehailey80@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Re: Auburn Internal Medicine and Pediatrics -- EMSAR Inspection -- WO-01304196
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Auburn Internal Medicine and Pediatrics located at 161 Genesee St, Suite 203?
If not, would you have the contact information of the person I need to speak
📧
Email: Auburn Internal Medicine and Pediatrics -- EMSAR Inspection -- WO-01304196
Completed Feb 3, 2026
To: jackiehailey80@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Auburn Internal Medicine and Pediatrics -- EMSAR Inspection -- WO-01304196
Body:
Good Afternoon,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Auburn Internal Medicine and Pediatrics located at 161 Genesee St, Suite 203?
If not, would you have the contact information of the person I need to speak with
📧
Email:Re: Auburn Internal Medicine and Pediatrics -- EMSAR Inspection -- WO-01304196
Completed Oct 2, 2025
From: jackiehailey80@gmail.com
To: ksmith@emsar.com
Yes, that would be fine.
On Wed, Oct 1, 2025, 1:45 PM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Good Afternoon,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Auburn Internal Medicine and Pediatrics located at 161 Genesee St, Ste 203 <https://protect.checkpoint.com/v2/r01/___https://
📧
Email:Auburn Internal Medicine & Pediatrics
Completed Oct 2, 2025
From: maychris@AuburnHospital.org
To: ksmith@emsar.com
This is the first time you received an email from this sender (maychris@AuburnHospital.org). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Hi,
I am the interim manager for the office at 161 Genesee Street, Suite 203. You can remove the other names going forwar
📧
Email: Auburn Internal Medicine and Pediatrics -- EMSAR Inspection -- WO-01304196
Completed Oct 1, 2025
To: jackiehailey80@gmail.com; damicoru@auburnhospital.org; Corcortr@auburnhospital.org
CC:
BCC:
Attachment: --none--
Subject: Auburn Internal Medicine and Pediatrics -- EMSAR Inspection -- WO-01304196
Body:
Good Afternoon,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Auburn Internal Medicine and Pediatrics located at 161 Genesee St, Ste 203?
If not, would you have th
📋
Outbound to +13155670602
Completed Sep 25, 2025
09/25/2025 LHill-LM at 315-567-0602 ext 6602 for Amy Briggs to confirm contact & equipment.
📋
Outbound to +13155670602
Completed Sep 24, 2025
09/24/2025 LHill-LM at 315-567-0602 ext 6602 for Amy Briggs to confirm contact & equipment.
📅
WO-01304196 - Inspection - AUBURN - Auburn Internal Medicine and Pediatrics
Feb 25, 2026 9:00am – 5:00pm
Work Order: WO-01304196
Account: AUBURN MEMORIAL HOSPITAL
Customer Case Number:
Location: Auburn Internal Medicine and Pediatrics
Address: 161 GENESEE ST, SUITE 203, AUBURN, NY 13021
Manufacturer:
Model #:
Serial #:
Contact Name: Amy Briggs
Contact Phone: 315-567-0602 ext 6602
Contact Email:
Du
Timeline
📞
Case Linked Sep 12, 8:39 AM
Case Number:00526704
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 12, 2:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨14.0 business days
👷
▶
2
Technician Assigned Oct 1, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:18d 22h
🗓️
▶
2
Status: Scheduled Oct 2, 9:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-19T13:00:00.000+0000
🚨15.0 business days
⏸️
Status: On Hold by Nancy SuarezOct 23, 11:43 AM
From:Scheduled
To:On Hold
Duration in Previous:21d 2h
⚠️5.0 business days
🆕
▶
2
Status: Entered Oct 29, 10:21 AM
Status: Entered → Status: Canceled
🚫
Status: Canceled by Stephanie Ramen
From:Entered
To:Canceled
Duration in Previous:1m
🚨64.0 business days
📅
Status: Ready for Scheduling by Scott BerryFeb 3, 3:52 PM
From:Canceled
To:Ready for Scheduling
Duration in Previous:97d 6h
👷
▶
2
Technician Assigned Feb 3, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:17m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 5, 11:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-25T14:00:00.000+0000
🚨14.0 business days
⏸️
Status: On Hold by Fabiola MorenoFeb 25, 9:32 AM
From:Scheduled
To:On Hold
Duration in Previous:19d 21h
🔧
▶
4
Status: Tech On Site Feb 25, 9:54 AM
Status: Tech On Site → 2x Labor Added → Status: Scheduled → Dispatch Scheduled
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:1, 31
🗓️
Status: Scheduled by Kourtney Smith
From:Tech On Site
To:Scheduled
Duration in Previous:4m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-25T14:00:00.000+0000
⏱️
▶
2
3x Labor Added Feb 25, 2:28 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Taylor Duda
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:4h 31m, 0m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Mar 2, 10:22 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-255319
Bottlenecks
Ready for Scheduling
Duration: 13.6 business days (threshold: 1.0 business days)
Exceeded by 12.6 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 13.9 business days (threshold: 2.0 business days)
Exceeded by 11.9 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)