Q-00029994
Wallach/Cooper - Fetal 2 EMR Fetal Monitor
Asset ID: 10023925
Serial #: 330070-M14C13860007
I am looking for directions to send this piece of equipment for calibration of the visual monitor and the printed record. The rhythm on the strip is higher than that of the monitor by 20 beats or so. We are still combined into one location and have the other machine to use at this time.
This unit will need to be shipped to our depot for repair - Recalibration - PM
*Will need to requote once parts determined *
2xhr labor
3x- Shipping @28
Arrived in depot - found that the Ultrasound transducer sensitivity is below tolerance and should be replaced to ensure accuracy in HR. Battery recommended to be installed
1x - 902302 - Wallach FHR/probe/ultrasound Transducer (4-pin)
1x- 902350 - Fetal2EMR Rechargeable Lithium Ion Battery
2xhr labor
3xshipping @28
Repair Quote Rejected - Device disposed. Billing for Evaluation and freight label to Depot
🔍Technician Findings
Arrived in depot - found that the Ultrasound transducer sensitivity is below tolerance and should be replaced to ensure accuracy in HR. Battery recommended to be installed
1x - 902302 - Wallach FHR/probe/ultrasound Transducer (4-pin)
1x- 902350 - Fetal2EMR Rechargeable Lithium Ion Battery
2xhr labor
3xshipping @28
⚠️Problem Description
Q-00029994
Wallach/Cooper - Fetal 2 EMR Fetal Monitor
Asset ID: 10023925
Serial #: 330070-M14C13860007
I am looking for directions to send this piece of equipment for calibration of the visual monitor and the printed record. The rhythm on the strip is higher than that of the monitor by 20 beats or so. We are still combined into one location and have the other machine to use at this time.
This unit will need to be shipped to our depot for repair - Recalibration - PM
*Will need to requote once parts determined *
https://www.ebiotrack.com/workorder.php?wo=68184
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Nov 3, 2025
To: vhudson@orangecountync.gov
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01304200 Location: Orange County Health Department NC - Southern Human Services Center Address: 2501 Homestead Road Chapel Hill, NC 27516 Device: Q-00
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Oct 27, 2025
To: vhudson@orangecountync.gov
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01304200 Location: Orange County Health Department NC - Southern Human Services Center Address: 2501 Homestead Road Chapel Hill, NC 27516 Device: Q-00
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Oct 20, 2025
To: vhudson@orangecountync.gov
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01304200 Location: Orange County Health Department NC - Southern Human Services Center Address: 2501 Homestead Road Chapel Hill, NC 27516 Device: Q-00
To: vhudson@orangecountync.gov; lspey@orangecountync.gov
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E70390990817.pdf, ShippingLabel_0001_1Z01E3E79097678408.pdf, Depot_Shipment_Ticket_00081723_9-30-2025 9-14 AM.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01304200
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 13, 2025
To: vhudson@orangecountync.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304200Location: Orange County Health Department NC - Southern Human Services CenterAddress: 2501 Homestead Road Chapel Hill, NC 27516Device: Problem Description: Q-00029994
Wallach
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 6, 2025
To: vhudson@orangecountync.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304200Location: Orange County Health Department NC - Southern Human Services CenterAddress: 2501 Homestead Road Chapel Hill, NC 27516Device: Problem Description: Q-00029994
Wallach
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 29, 2025
To: vhudson@orangecountync.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304200Location: Orange County Health Department NC - Southern Human Services CenterAddress: 2501 Homestead Road Chapel Hill, NC 27516Device: Problem Description: Q-00029994
Wallach
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 22, 2025
To: vhudson@orangecountync.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304200Location: Orange County Health Department NC - Southern Human Services CenterAddress: 2501 Homestead Road Chapel Hill, NC 27516Device: Problem Description: Q-00029994
Wallach
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 15, 2025
To: vhudson@orangecountync.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304200Location: Orange County Health Department NC - Southern Human Services CenterAddress: 2501 Homestead Road Chapel Hill, NC 27516Device: Problem Description: Q-00029994
Wallach
Nov 24, 2025 8:48am
@Ryan Schwochow @Samuel Klein The revised quote was sent to the customer for the repairs, that quote has been rejected and they customer would like their unit shipped back. I attached their email to this WO, can you please update the WO accordingly?
MSG
Re_ Reminder_ Documents for your DocuSign Signature
Nov 24, 2025
Timeline
📞
Case Linked Sep 7, 7:46 PM
Case Number:00525096
Subject:HCP L2 Review
Status:Closed
⚠️5.0 business days
📋
▶
2
Work Order Created Sep 12, 3:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
📦
▶
2
Parts Requested Sep 15, 9:29 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Ready for Scheduling
To:Awaiting Parts
Duration in Previous:2d 18h
🚨21.0 business days
⏸️
Status: On Hold by Ryan SchwochowOct 14, 8:34 AM
From:Awaiting Parts
To:On Hold
Duration in Previous:28d 23h
🚨17.0 business days
🔧
Status: Tech On Site by Ryan SchwochowNov 5, 3:54 PM
From:On Hold
To:Tech On Site
Duration in Previous:22d 8h
⚠️
Status: Incomplete by Ryan SchwochowNov 5, 4:12 PM
From:Tech On Site
To:Incomplete
Duration in Previous:18m
🚨157.0 business days
🔩
▶
3
3x Parts Added Jun 24, 2:13 PM
3x Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ryan Schwochow
Technician:Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From:Incomplete, Assigned
To:Assigned, Closed
Duration in Previous:230d 21h, 0m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Jun 29, 11:43 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-265873
Bottlenecks
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Awaiting Parts
Duration: 21.0 business days (threshold: 3.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)