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WO-01304213 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Aloe Vera of America Inc — 13745 Jupiter Rd, Dallas TX, 75238

Sep 12, 2025 → May 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed (112 biz days late)
Active: 163 biz days
🕐 Clock stopped: Canceled (May 11, 2026)
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Sep 12 → Nov 2, 2025
34 business days (counted)
Running total: 34 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Nov 2 → Nov 24, 2025
15 business days (counted)
Running total: 49 of ? biz days used
114d
▶ Clock Running
Status: Reschedule
Nov 24 → May 11, 2026
114 business days (counted)
Running total: 163 of ? biz days used
▶ Clock Running
Status: Entered
May 11 → May 11, 2026
0 business days (counted)
Running total: 163 of ? biz days used
Created: Sep 12, 2025 Canceled: May 11, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0
Sep 12 → Sep 12 Ready for Scheduling ▶ Running 0 0
Sep 12 → Nov 2 Assigned ▶ Running 34 34
Nov 2 → Nov 24 Scheduled ▶ Running 15 49
Nov 24 → May 11 Reschedule ▶ Running 114 163
May 11 → May 11 Entered ▶ Running 0 163
Dispatch 0.0d
Coordinators 164.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
164.3 days
Over SLA
Created: Sep 12, 2025 Due: Nov 30, 2025 Completed: May 11, 2026 (161 days late)
📅
163.5 days Total Age
⏱️
114.8d in Reschedule Longest Stage
🔄
4 transitions Status Changes
⚠️
159.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526917
6008005290
Closed
38R SYS-LC-1290-E Contract ends 03/31/2026 includes Repair PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G4226A DEBAP02189 1290 Infinity Autosampler G4227A DEBAJ00203 1290 Infinity Flexible Cube G1330B DEBAK06810 1290 Thermostat G4220A DEBAA01817 1290 Infinity Binary Pump G1316C DEBAC03023 1290 Thermostatted Column Compartment G4212A DEBAF01422 1290 Infinity Diode-Array Detector G1362A DEAA603172 1260 Refractive Index Detector
Priority
High
Origin
Web
Reason
New Case
Contact
Justin Sullins
Owner
Leona Coonrod
Created
Sep 12, 2025
Work Orders from this Case (1)
WO-01304213 (current) Canceled
Preventive Maintenance
Created: Sep 12, 2025
Behind Schedule - Needs Attention
Canceled • 337 days old
🚨
Primary Delay 114.8 days stuck in "Reschedule"
⏱️
Total Delay 159.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
34.5d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Reschedule
114.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
5/11/26 lcoonrod Found notes from Maria that she overlooked returning it.

04/15 Called few times and never got a response, Overlooked to return it. MD



11/25/25 RBerry- Sent teams message to DCarvalho advising this WO is not scheduled yet and due in Nov.


Please assign to Maria Davis ARP to site is 42 miles. Zone 1

⚠️ Problem Description
38R SYS-LC-1290-E Contract ends 03/31/2026 includes Repair PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G4226A DEBAP02189 1290 Infinity Autosampler G4227A DEBAJ00203 1290 Infinity Flexible Cube G1330B DEBAK06810 1290 Thermostat G4220A DEBAA01817 1290 Infinity Binary Pump G1316C DEBAC03023 1290 Thermostatted Column Compartment G4212A DEBAF01422 1290 Infinity Diode-Array Detector G1362A DEAA603172 1260 Refractive Index Detector
📄 Description
Agilent 1290 Infinity II - LC (Liquid chromatography)
📞 Call Description
NOV 2025 LC PMPLUS

Timeline

📞
▶
4 Case Linked Sep 12, 3:55 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01304213
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Maria Davis
🚨 35.0 business days
🗓️
▶
2 Status: Scheduled Nov 2, 2:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-11-24T16:00:00.000+0000
🚨 15.0 business days
🔄
Status: Reschedule by Maria Davis Nov 24, 12:53 PM
From: Scheduled
To: Reschedule
Duration in Previous: 21d 22h
🚨 115.0 business days
🆕
Status: Entered by Leona Coonrod May 11, 4:39 PM
From: Reschedule, Entered
To: Entered, Canceled
Duration in Previous: 168d 2h, 0m

Bottlenecks

Assigned
Duration: 34.5 business days (threshold: 4.0 business hours)
Exceeded by 34.0 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Reschedule
Duration: 114.8 business days (threshold: 2.0 business days)
Exceeded by 112.8 business days

🔗 Related Artifacts

📞
Case 00526917
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Sep 12, 3:55 PM
Invoice #
N/A

Details