Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304267 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 RCCL Logistics Center — 2935 W Corporate Lakes Blvd, WESTON FL, 33331

Sep 15, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 0 biz days
Paused: 228 biz days
▶ Clock Running
Status: Created
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸228d
⏸ Clock Paused
Status: Ready for Release
Sep 15 → Aug 16, 2026
228 business days (not counted)
Created: Sep 15, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Sep 15 Created ▶ Running 0 0
Sep 15 → Aug 16 Ready for Release ⏸ Paused 228 —
Dispatch 0.5d
On Track
Dispatch
0.5 days
Over SLA
Created: Sep 15, 2025 Due: Dec 31, 2026 (137 days left)
📅
229.0 days Total Age
⏱️
0.5d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
0.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526938
URGENT Philips WO Request 09/12 awaiting SMC
Closed
Trilogy EV300-Software Update-Remedy Pressure Drift and Infant/Paediatric EFS Calibration Pressure
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Sep 12, 2025
Work Orders from this Case (1)
WO-01304267 (current) Ready for Release
FCO
Created: Sep 15, 2025
On Track
Ready for Release • 334 days old
⏱️
Total Delay 0.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/16/2026 Tholmes - We are waiting for the ships to dock in the US, working closely with cruise line staff 

04/14/2026 RArnold - waiting for ships to dock in the US, working closely with cruise line staff

03/11/2026 ALuman - waiting for ships to dock in the US, working closely with cruise line staff

10/20/2025 ALuman - vessel locations were provided via email from Robert Wentworth VP of Biomedical Operations at Vikand. Ships will dock on various dates ranging from Oct 2025 to April 2026. Calendar holds have been added to FSE calendars (Raymond Ebanks and Luis Iser). Field team leading customer communications

10/16/2025 MNewman - Fady is working with POCs to schedule remediation's when ships are docked.

09/15/2025 MNewman - This devices is on cruise ship and will not hit the US water until early next year 2026

⚠️ Problem Description
Trilogy EV300-Software Update-Remedy Pressure Drift and Infant/Paediatric EFS Calibration Pressure
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600063

Timeline

📞
Case Linked Sep 12, 4:42 PM
Case Number: 00526938
Subject: URGENT Philips WO Request 09/12 awaiting SMC
Status: Closed
⏳ 1.9 business days
📋
Work Order Created Sep 15, 8:56 AM
Work Order: WO-01304267
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 15, 12:59 PM
From: Entered
To: Ready for Release
Duration in Previous: 4h 3m

Bottlenecks

Entered
Duration: 4.1 business hours (threshold: 4.0 business hours)
Exceeded by 0.1 business hours

🔗 Related Artifacts

📞
Case 00526938
Closed

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 15, 8:56 AM
Invoice #
N/A

Details