Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304345 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Advanced Radiology Partners — 2876 Main St, Stratford CT, 06614

Sep 15, 2025 → Jun 2, 2026

✅ Completed

SLA Clock

Per client agreement · Target: Sep 30, 2026

✓ SLA Met (83 biz days early)

Active: 15 biz days

Paused: 162 biz days

🕐 Clock stopped: Canceled (Jun 2, 2026)

▶ Clock Running

Status: Created

Sep 15 → Sep 26, 2025

9 business days (counted)

Running total: 9 of ? biz days used

⏸162d

⏸ Clock Paused

Status: Ready for Release

Sep 26 → May 22, 2026

162 business days (not counted)

▶ Clock Running

Status: On Hold

May 22 → Jun 2, 2026

6 business days (counted)

Running total: 15 of ? biz days used

Created: Sep 15, 2025 Canceled: Jun 2, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Sep 15 → Sep 26	Created	▶ Running	9	9
Sep 26 → May 22	Ready for Release	⏸ Paused	162	—
May 22 → Jun 2	On Hold	▶ Running	6	15

Dispatch 10.0d

Holding 169.4d (excluded)

✓ SLA Met

Dispatch
10.0 days
Over SLA

Holding (excluded from total)
169.4 days

Created: Sep 15, 2025 Due: Sep 30, 2026 Completed: Jun 2, 2026 (120 days early)

📅

178.0 days Total Age

⏱️

162.7d in Ready for Release Longest Stage

🔄

3 transitions Status Changes

⚠️

9.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00527188

URGENT Philips WO Request

Closed

Priority

Standard

Origin

Reason

New Case

Contact

EMSAR EMSAR

Owner

John Rolston

Created

Sep 15, 2025

Work Orders from this Case (1)

WO-01304345 (current) Canceled

Preventive Maintenance

Created: Sep 15, 2025

At Risk - Monitor Closely

Canceled • 334 days old

🚨

Primary Delay 162.7 days stuck in "Ready for Release"

⏱️

Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

10.0d / 0.5d SLA

Ready for Release

162.7d

On Hold

6.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        05/27/2026 RArnold - PWO RTP, keeping open  until Fady talks with Philips about getting Wo back                    

⚠️ Problem Description

                        EPIQ Elite Diagnostic Ultrasound System - IP 105840064 - SN US823B1489                    

📞 Call Description

                        PM - Contract - BG Required PM                    

Timeline

📞

Case Linked Sep 15, 11:35 AM

Case Number: 00527188

Subject: URGENT Philips WO Request

Status: Closed

📋

Work Order Created Sep 15, 11:45 AM

Work Order: WO-01304345

Type: Preventive Maintenance

Priority: PC

🚨 10.0 business days

✅

Status: Ready for Release by Mandy Newman Sep 26, 2:31 PM

From: Entered

To: Ready for Release

Duration in Previous: 11d 2h

🚨 163.0 business days

⏸️

Status: On Hold by Rebecca Arnold May 22, 2:27 PM

From: Ready for Release

To: On Hold

Duration in Previous: 237d 23h

⚠️ 7.0 business days

🚫

Status: Canceled by Rebecca Arnold Jun 2, 1:14 PM

From: On Hold

To: Canceled

Duration in Previous: 10d 22h

Bottlenecks

Entered

Duration: 10.0 business days (threshold: 4.0 business hours)

Exceeded by 9.5 business days

🔗 Related Artifacts

📞

Case 00527188

Closed

ℹ️ Work Order Details

Status

Canceled

Priority

Type

Preventive Maintenance

Branch

ERLA - PROD

Technician

Unassigned

Scheduled

N/A

Created

Sep 15, 11:45 AM

Invoice #

N/A