Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304442 ↗ ServiceMax

HIGI LLC • Connectivity • P4

📍 Stop & Shop 634 — 150 New Park Avenue, Hartford CT, 06106

Sep 15, 2025 → Sep 15, 2025

🟡 At Risk
P4
SLA Clock
4 business days from creation · Target: Sep 19, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Sep 15, 2025 Completed: Sep 15, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Sep 15 Created ▶ Running 0 0 / 4
Sep 15 → Sep 15 Assigned ▶ Running 0 0 / 4
Dispatch 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.3 days
Billing
0.0 days
Created: Sep 15, 2025 Due: Sep 19, 2025 (329 days overdue)
📅
0.3 days Total Age
⏱️
1.3d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527126
higi
Closed
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Sep 15, 2025
Work Orders from this Case (1)
WO-01304442 (current) Invoice Pending
Connectivity • Level 1 Support
Created: Sep 15, 2025 • Closed: Sep 15, 2025
On Track
Invoice Pending • 332 days old
🚨
Primary Delay 1.3 days stuck in "Closed"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
showing on line after reboot 106508 KMY-120328650-146 150 New Park Avenue Hartford CT 06106 Stop&Shop 634 8604426698 Ahold Delhaize, Ahold Delhaize, Stop and Shop Retail Yes Yes Deployed
🔍 Technician Findings
off line
⚠️ Problem Description
Special Instructions: Please restore network connectivity and confirm full functionality. This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
📄 Description
Merge KMY Kiosk

Timeline

📞
Case Linked Sep 15, 9:48 AM
Case Number: 00527126
Subject: higi
Status: Closed
📋
Work Order Created Sep 15, 3:20 PM
Work Order: WO-01304442
Type: Connectivity
Priority: P4
👷
▶
2 Technician Assigned Sep 15, 5:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Leona Coonrod
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 2h 12m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 16, 8:59 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 26m
💰
Status: Invoiced by Timothy Amburgey Sep 16, 9:21 AM
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 22m, 0m
🚨 106.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number: SM-241037

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00527126
Closed

ℹ️ Work Order Details

Status
Invoice Pending
Priority
P4
Type
Connectivity
Branch
N/A
Technician
Level 1 Support
Scheduled
N/A
Created
Sep 15, 3:20 PM
Invoice #
SM-241037

Details