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← WO Overview

WO-01304647 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Piedmont Columbus Regional Midtown Campus — 710 Center St, Columbus GA, 31901

Sep 16, 2025 → Apr 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (179 biz days early)
Active: 113 biz days
Paused: 28 biz days
🕐 Clock stopped: Completed (Apr 13, 2026)
▶ Clock Running
Status: Created
Sep 16 → Sep 25, 2025
7 business days (counted)
Running total: 7 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Sep 25 → Nov 5, 2025
28 business days (not counted)
23d
▶ Clock Running
Status: On Hold
Nov 5 → Dec 11, 2025
23 business days (counted)
Running total: 30 of ? biz days used
65d
▶ Clock Running
Status: Scheduled
Dec 11 → Mar 18, 2026
65 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 18 → Mar 31, 2026
9 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 13, 2026
9 business days (counted)
Running total: 113 of ? biz days used
Created: Sep 16, 2025 Completed: Apr 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 25 Created ▶ Running 7 7
Sep 25 → Nov 5 Ready for Release ⏸ Paused 28 —
Nov 5 → Dec 11 On Hold ▶ Running 23 30
Dec 11 → Mar 18 Scheduled ▶ Running 65 95
Mar 18 → Mar 31 Ready for Scheduling ▶ Running 9 104
Mar 31 → Apr 13 Scheduled ▶ Running 9 113
Dispatch 7.9d
Holding 52.1d (excluded)
Coordinators 85.7d
Billing 0.0d
✓ SLA Met
Dispatch
7.9 days
Over SLA
Holding (excluded from total)
52.1 days
Coordinators
85.7 days
Over SLA
Billing
0.0 days
Created: Sep 16, 2025 Due: Dec 31, 2026 Completed: Apr 10, 2026 (265 days early)
📅
140.9 days Total Age
⏱️
65.9d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
91.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527598
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cody Locke
Owner
Shelby Robinson
Created
Sep 16, 2025
Work Orders from this Case (1)
WO-01304647 (current) Invoiced
FCO • Bruce Ballard
Created: Sep 16, 2025 • Closed: Apr 10, 2026
Completed with significant delays
Invoiced • 401 days old
🚨
Primary Delay 65.9 days stuck in "Scheduled"
⏱️
Total Delay 91.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.9d / 0.5d SLA
Ready for Release
28.5d
On Hold
23.7d
Scheduled
75.9d / 2.0d SLA
Ready for Scheduling
9.9d / 1.0d SLA
Closed
3.9d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/18/2026 MHamersley - per research, H347237787B60 - 12/26/25 Device corrected, WO-14160759/WO-01327787 (attached email from FSE, Bruce for proof)


01/14/2026 brod - FSE stated that the device was completed on WO-01327787 

12/22/2025 EMartin open labor on PWO for 12/11/25 

12/11/2025 EMartin dispatching to FSE onsite per request

11/05/2025 EMartin all IPs on case completed as location unknown requesting cancellation 

11/05/2025 EMartin rcvd email from Jennifer Richards, Director, Respiratory Care "We haven’t been able to locate this device." working with Willie Briggs to determine device locations

11/03/2025 EMartin sent email to cody.locke@piedmont.org asking for update on device or ANR is needed 


10/30/2025 MHamersley - called 256-606-0620, spoke to Cody, he still has not located this device, (H347237787B60) will look one more time and respond to email; sent f/u email: cody.locke@piedmont.org


09/16/2025 EMartin FSE onsite advised device Biomed pulled was not this SN biomed needs to locate this device and confirm before rescheduling

🔧 Work Performed
no work was completed
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Sep 16, 12:20 PM
Case Number: 00527598
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 16, 1:10 PM
Work Order: WO-01304647
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Erin Martin Sep 25, 4:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 9d 3h
🚨 29.0 business days
⏸️
Status: On Hold by Erin Martin Nov 5, 1:43 PM
From: Ready for Release
To: On Hold
Duration in Previous: 40d 22h
🚨 24.0 business days
👷
▶
3 Technician Assigned Dec 11, 11:52 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: On Hold
To: Scheduled
Duration in Previous: 35d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-11T17:00:00.000+0000, 2025-12-11T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Erin Martin Dec 12, 2:45 PM
Scheduled For: 2025-12-18T13:00:00.000+0000, 2025-12-11T13:00:00.000+0000
🚨 65.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Mar 18, 1:11 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 97d 0h
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Mar 31, 9:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-31T12:00:00.000+0000, 2025-12-11T13:00:00.000+0000
🚨 10.0 business days
⏱️
▶
2 Labor Added Apr 13, 12:55 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 3h, 0m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 16, 10:18 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 21h
📄
▶
2 Status: Ready to Bill Apr 16, 3:28 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 3.0 business days
🧾
Invoice Created Apr 20, 4:57 PM
Invoice Number: SM-259398

Bottlenecks

Entered
Duration: 7.9 business days (threshold: 4.0 business hours)
Exceeded by 7.4 business days
Scheduled
Duration: 65.9 business days (threshold: 2.0 business days)
Exceeded by 63.9 business days
Ready for Scheduling
Duration: 9.9 business days (threshold: 1.0 business days)
Exceeded by 8.9 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

📞
Case 00527598
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Dec 11, 8:00 AM
Created
Sep 16, 1:10 PM
Invoice #
SM-259398

Work Details (1)

Name Type Status Qty Amount Date
WL-03183688 Labor Open 0.25 $0.00 Apr 13, 12:55 PM

Details