Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304834 ↗ ServiceMax

Modern Animal Hospital • Inspection • PSM

📍 Modern Animal Clinic - STUD — 12157 Ventura Blvd, Studio City CA, 91604

Sep 17, 2025 → Nov 21, 2025

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Completed (Nov 22)
✗ SLA Missed (52d late)
Dispatch 0.0d
Coordinators 48.7d
Billing 6.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.7 days
Over SLA
Billing
6.7 days
Over SLA
Created: Sep 17, 2025 Due: Nov 26, 2025 Completed: Nov 22, 2025 (4 days early)
📅
48.0 days Total Age
⏱️
40.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
51.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527838
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 107 pieces https://www.ebiotrack.com/inspection.php?iid=30148
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melissa Perez
Owner
Leona Coonrod
Created
Sep 17, 2025
Work Orders from this Case (1)
WO-01304834 (current) Invoiced
Inspection • Rene Yescas
Created: Sep 17, 2025 • Closed: Nov 21, 2025
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 40.8 days stuck in "Assigned"
⏱️
Total Delay 51.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
40.8d / 0.5d SLA
Scheduled
7.4d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
6.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-12 Mburris called site and set appt with POC 

🔧 Work Performed
performed inspection of 97 items. ,service complete
🔍 Technician Findings
inspection needed
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 107 pieces https://www.ebiotrack.com/inspection.php?iid=30148

Timeline

📞
Case Linked Sep 17, 7:01 AM
Case Number: 00527838
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 17, 10:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 17, 1:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 44m
🚨 41.0 business days
🗓️
▶
2 Status: Scheduled Nov 12, 3:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-21T17:00:00.000+0000
⚠️ 8.0 business days
🔩
▶
2 6x Parts Added Nov 21, 9:07 PM
6x Parts Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 5h, 0m
⏳ 1.4 business days
📄
Status: Ready to Bill by Diane Patton Nov 24, 1:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Diane Patton Dec 2, 1:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 23h
💰
Status: Invoiced by Diane Patton Dec 2, 1:11 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⚠️ 8.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-247981

Bottlenecks

Assigned
Duration: 40.8 business days (threshold: 4.0 business hours)
Exceeded by 40.3 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Ready to Bill
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days

🔗 Related Artifacts

📞
Case 00527838
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Rene Yescas
Scheduled
Nov 21, 12:00 PM
Created
Sep 17, 10:04 AM
Invoice #
SM-247981

Work Details (6)

Name Type Status Qty Amount Date
WL-03017282 Parts Open 1 $261.01 Nov 21, 9:07 PM
WL-03017283 Labor Open 0.5 $0.00 Nov 21, 9:07 PM
WL-03017284 Labor Open 6.5 $1,984.00 Nov 21, 9:07 PM
WL-03017285 Labor Open 2 $0.00 Nov 21, 9:07 PM
WL-03017286 Travel Open 25 $0.00 Nov 21, 9:07 PM
WL-03017287 Travel Open 55 $0.00 Nov 21, 9:07 PM

Details