Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304848 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 First Nation Group — 11901 Amedicus Ln, Fort Myers FL, 33907

Sep 17, 2025 → May 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (149 biz days early)
Active: 49 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (May 26, 2026)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
Sep 17 → Mar 17, 2026
121 business days (not counted)
45d
▶ Clock Running
Status: Ready for Scheduling
Mar 17 → May 19, 2026
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Scheduled
May 19 → May 26, 2026
4 business days (counted)
Running total: 49 of ? biz days used
Created: Sep 17, 2025 Completed: May 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Mar 17 Ready for Release ⏸ Paused 121 —
Mar 17 → May 19 Ready for Scheduling ▶ Running 45 45
May 19 → May 26 Scheduled ▶ Running 4 49
Dispatch 0.3d
Holding 121.9d (excluded)
Coordinators 49.9d
Field Work 4.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.3 days
Holding (excluded from total)
121.9 days
Coordinators
49.9 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 17, 2025 Due: Dec 31, 2026 Completed: May 31, 2026 (214 days early)
📅
174.0 days Total Age
⏱️
121.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
50.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 May 18, 2026
Visit 2 May 19, 2026
Visit 3 May 20, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527915
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mario Flores
Owner
Shelby Robinson
Created
Sep 17, 2025
Work Orders from this Case (1)
WO-01304848 (current) Invoiced
FCO • Konstantin Barskiy
Created: Sep 17, 2025 • Closed: May 31, 2026
Completed with significant delays
Invoiced • 400 days old
🚨
Primary Delay 121.9 days stuck in "Ready for Release"
⏱️
Total Delay 50.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
121.9d
Ready for Scheduling
46.0d / 1.0d SLA
Scheduled
3.9d / 2.0d SLA
Completed
4.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/19/2026 THolmes - Dispatched for FSE Konsta on 5/19/26. 


05/18/2026 RArnold - Fady to review and let planners know which FSE to assign for ANR closure


04/14/2026 ALuman - devices not located

03/17/2026 MHamersley - waiting on ANR approval, devices not located


09/17/2025 MNewman - Customer does not show any record for these devices. Submitting for ANR as discussed with Fady.

SN's 100470532, 100470722, 100470728, 100469348, 100469883, 100470550, 100470552, 100470564

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Sep 17, 9:50 AM
Case Number: 00527915
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 17, 10:25 AM
Work Order: WO-01304848
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 17, 12:40 PM
From: Entered
To: Ready for Release
Duration in Previous: 2h 14m
🚨 122.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Mar 17, 10:15 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 180d 21h
🚨 46.0 business days
👷
▶
4 Technician Assigned May 19, 3:40 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-06-03T12:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 63d 5h
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-05-19T12:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 Labor Added May 25, 7:23 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 13, 2
⏱️
3x Labor Added May 25, 7:29 PM
Type: Labor
Status: Open
Qty: 2, 4
✔️
Status: Completed by Konstantin Barsky May 25, 11:01 PM
From: Scheduled
To: Completed
Duration in Previous: 6d 7h
⏱️
Labor Added May 25, 11:56 PM
Type: Labor
Status: Open
Qty: 8
⏳ 4.0 business days
🏁
Status: Closed by Konstantin Barsky May 31, 5:49 PM
From: Completed
To: Closed
Duration in Previous: 5d 18h
⏱️
Labor Added Jun 1, 7:11 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 1, 12:35 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 46m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:54 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 6m

Bottlenecks

Ready for Scheduling
Duration: 46.0 business days (threshold: 1.0 business days)
Exceeded by 45.0 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00527915
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
May 19, 8:00 AM
Created
Sep 17, 10:25 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03237589 Labor Open 3 $0.00 May 25, 7:23 PM
WL-03237590 Labor Open 13 $950.00 May 25, 7:25 PM
WL-03237591 Labor Open 2 $1,550.00 May 25, 7:25 PM
WL-03237592 Labor Open 2 $0.00 May 25, 7:29 PM
WL-03237593 Labor Open 4 $285.00 May 25, 7:29 PM
WL-03237594 Labor Open 2 $465.00 May 25, 7:29 PM
WL-03237627 Labor Open 8 $0.00 May 25, 11:56 PM
WL-03243490 Labor Open - $494.00 Jun 1, 7:11 AM

Details