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← WO Overview

WO-01304857 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 PHILIPS Healthcare GSSNA - US — 222 Jacobs St, Cambridge MA, 02141

Sep 17, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
⚠ 156 biz days overdue
Active: 226 biz days
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 22, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 3 of ? biz days used
223d
▶ Clock Running
Status: On Hold
Sep 22 → Aug 16, 2026
223 business days (counted)
Running total: 226 of ? biz days used
Created: Sep 17, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Sep 22 Scheduled ▶ Running 3 3
Sep 22 → Sep 22 Entered ▶ Running 0 3
Sep 22 → Aug 16 On Hold ▶ Running 223 226
Dispatch 0.4d
Coordinators 4.0d
⚠ Overdue
Dispatch
0.4 days
Coordinators
4.0 days
Over SLA
Created: Sep 17, 2025 Due: Dec 31, 2025 (228 days overdue)
📅
227.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527919
URGENT Philips WO Request
Closed
Tempus LS Manual Pacing
Priority
Standard
Origin
Email
Reason
New Case
Contact
Abril Zacamona
Owner
Kimberly Hardison
Created
Sep 17, 2025
Work Orders from this Case (1)
WO-01304857 (current) On Hold
FCO
Created: Sep 17, 2025
On Track
On Hold • 332 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5-30-2026- FMessak- will get clarification from Carlos on what to do with FCO WO. We will not cancel WO as we cannot cancel FCO.

09/22/2025 RArnold - Placed on hold per Fady's notes "please put on hold, we may need to cancel this WO"

09/17/2025 RArnold - dispatching to Fady per his request

⚠️ Problem Description
Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
FCO86700002

Timeline

📞
Case Linked Sep 17, 9:53 AM
Case Number: 00527919
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 17, 10:33 AM
Work Order: WO-01304857
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Sep 17, 11:17 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-09-17T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 43m
⏳ 4.0 business days
🆕
Status: Entered by Fady Messak Sep 22, 7:53 AM
From: Scheduled
To: Entered
Duration in Previous: 4d 20h
⏸️
Status: On Hold by Rebecca Arnold Sep 22, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 2h 27m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00527919
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 17, 10:33 AM
Invoice #
N/A

Details