Primary Delay57.0 days stuck in "Ready for Release"
⏱️
Total Delay62.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Ready for Release
57.0d
Ready for Scheduling
45.3d / 1.0d SLA
Scheduled
16.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/02/2026 mklose poc confirm April March 10
02/24/2026 mklose reschedule due to Weather
02/12/2026 mklose POC confirm 2/24
02/12/2026 mklose called (603) 227-7000, lvm sent fu email
01/20/2026 mklose emailed Darlene offer April January 26th @10am.
01/14/2026 Mklose emailed Karl about scheduling for next week with April.
12/15/2025 MHamersley - per email reply 11/07/2025 from Darlene, she confirmed DE43807447 & DE43807455; she sent list of other SNs at her location, asking if they also need recall; recd email 11/26/2025 from Karl Hauschild, Mgr, Biomedical Eng; requesting response to email so they can schedule; could not find any further correspondence; sent f/u email & looped in planner for scheduling response: Karl Hauschild, khauschi@crhc.org & Darlene at BioMed, biomed@crhc.org
11/06/2025 YEspino Called 603-227-7000 to follow up with Darlene over the last message left to verify the device in question. Was able to speak to her and she asked for an email to look into the device in question.
10/21/2025 YEspino Called 603-227-7000 to speak to Darlene Drew @ Ext 3285 to verify the devices in question. Once i dialed her ext i was able to speak to Tim and he asked to take a message because she was currently in a meeting. Left my contact info and will be waiting for a call back.
🔧Work Performed
FCO86201958
🔍Technician Findings
FCO86201958
⚠️Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞Call Description
FCO86201958
📧
Email_Response Confirmed
Completed Dec 15, 2025
12/15/2025 MHamersley - per email reply 11/07/2025 from Darlene, she confirmed DE43807447 & DE43807455; she sent list of other device SNs at her location, asking if they also need recall; recd email 11/26/2025 from Karl Hauschild, Mgr, Biomedical Eng; requesting response to email so they can schedule; could not find any further correspondence, looped in planner for email
To: biomed@crhc.org
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; brandi.rodriguez@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: FSN86201958C_Important Product Notice to Customer.pdf
Subject: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - Concord Hospital - Concord, NH - WO-12387031
Body:
Hi Darlene,
Thank you for taking my call today. As discussed, I am reaching out regarding a Field Safety Notice issued by Philips for the 866173 IntelliVue G7m. Philips
📧
Live Call_Followed Up With Email
Completed Nov 6, 2025
11/06/2025 YEspino Called 603-227-7000 to follow up with Darlene over the last message left to verify the device in question. Was able to speak to her and she asked for an email to look into the device in question.
📞
Live Call_ Left Message
Completed Oct 21, 2025
10/21/2025 YEspino Called 603-227-7000 to speak to Darlene Drew @ Ext 3285 to verify the devices in question. Once i dialed her ext i was able to speak to Tim and he asked to take a message because she was currently in a meeting. Left my contact info and will be waiting for a call back.