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WO-01305077 ↗ ServiceMax

BURBANK FIRE DEPARTMENT • Repair • P7

📍 Burbank Fire Dept - Station 11 (HQ) — 311 E Orange Grove Ave, Burbank CA, 91502

Sep 18, 2025 → Nov 27, 2025

✅ Completed
P7 7 business days from creation
Target: Sep 29, 2025
🕐 Clock stopped: Completed (Nov 27)
⏸ 60d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 43.0d
Coordinators 8.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
43.0 days
Over SLA
Coordinators
8.8 days
Over SLA
Billing
0.0 days
Created: Sep 18, 2025 Due: Dec 2, 2025 Completed: Nov 27, 2025 (5 days early)
📅
50.7 days Total Age
⏱️
43.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
49.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527369
Need estimate
Closed
Q-00030074 Repairs needed on the following ferno 59t rr# 11n-191622, parts 2-8484632, 2-8484618, 2-2405300, 2-8484617, 2-8484641, labor 2. ferno 59t ser# 20n-445352, parts 2-8484617, 2-8484632, 1-2310139, 2-8484618, 2-8484641, 1-2390551, labor 2, ferno 59t serial# 11n-191625, parts 2-2748073, 1-2390550, 1-2690109, 1-8159512, 2-2405300, 2-8484618, 2-8484617, 2-8484632, 2-8637394, 1-1525512, 4-2748078, labor 2. ferno 59t 20n-445351, parts 2-8484641, 2-8484617, 2-2690109, 2-8159512, 2-2738073, 2-8484632, 2-8484618, 4-8125015, 2-2390551, labor 2.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Pete Garcia
Owner
Sherry Reich
Created
Sep 15, 2025
Work Orders from this Case (4)
WO-01305071 Invoiced
Repair • Rene Yescas
Created: Sep 18, 2025 • Closed: Dec 12, 2025
WO-01305075 Invoiced
Repair • Rene Yescas
Created: Sep 18, 2025 • Closed: Nov 27, 2025
WO-01305076 Invoiced
Repair • Rene Yescas
Created: Sep 18, 2025 • Closed: Nov 27, 2025
WO-01305077 (current) Invoiced
Repair • Rene Yescas
Created: Sep 18, 2025 • Closed: Nov 27, 2025
Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay 43.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 49.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
43.0d / 3.0d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
7.4d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

RY 11-26-25 spoke with poc and sceduled job.11/21/2025 Sramen - updated due date: Parts for this WO delivered today. Still waiting on parts for 1305071

🔧 Work Performed
disinfect,clean,lube,adjust hardware as needed,parts replaced,repair complete
🔍 Technician Findings
stair chair needs repairs
⚠️ Problem Description
Q-00030074 ferno 59t 20n-445351, parts 2-8484641, 2-8484617, 2-2690109, 2-8159512, 2-2738073, 2-8484632, 2-8484618, 4-8125015, 2-2390551, labor 2.
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Sep 15, 4:52 PM
Case Number: 00527369
Subject: Need estimate
Status: Closed
⏳ 3.9 business days
📋
▶
2 Work Order Created Sep 18, 8:48 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Sep 18, 9:09 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 20m
🚨 43.0 business days
📅
Status: Ready for Scheduling by Sean Weaver Nov 17, 3:51 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 60d 7h
🔩
10x Parts Added Nov 17, 4:16 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 4, 1
👷
▶
2 Technician Assigned Nov 18, 1:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 29m
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Nov 27, 12:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rene Yescas
Scheduled For: 2025-11-26T13:00:00.000+0000
⏱️
▶
2 3x Labor Added Nov 27, 12:56 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 40m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Dec 1, 5:24 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 5.8 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247916

Bottlenecks

Awaiting Parts
Duration: 43.0 business days (threshold: 3.0 business days)
Exceeded by 40.0 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Assigned
Duration: 7.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00527369
Closed
📦
Parts Order 00081946
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Nov 26, 8:00 AM
Created
Sep 18, 8:48 AM
Invoice #
247916

Work Details (13)

Name Type Status Qty Amount Date
WL-03010204 Parts Open 2 $6.00 Nov 17, 4:16 PM
WL-03010205 Parts Open 2 $142.00 Nov 17, 4:16 PM
WL-03010206 Parts Open 2 $12.58 Nov 17, 4:16 PM
WL-03010207 Parts Open 2 $168.36 Nov 17, 4:16 PM
WL-03010208 Parts Open 2 $144.00 Nov 17, 4:16 PM
WL-03010209 Parts Open 2 $4.00 Nov 17, 4:16 PM
WL-03010210 Parts Open 2 $4.00 Nov 17, 4:16 PM
WL-03010211 Parts Open 4 $56.00 Nov 17, 4:16 PM
WL-03010212 Parts Open 2 $234.00 Nov 17, 4:16 PM
WL-03010213 Expenses Open 1 $20.31 Nov 17, 4:16 PM
WL-03021710 Labor Open 1 $130.00 Nov 27, 12:56 AM
WL-03021711 Labor Open 2 $0.00 Nov 27, 12:56 AM
WL-03021712 Travel Open 55 $0.00 Nov 27, 12:56 AM

Details