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← WO Overview

WO-01305370 ↗ ServiceMax

BLUE GRASS TRANSPORTATION • Preventive Maintenance • PSM

📍 Blue Grass Transportation - Franklin County — 111 PROFESSIONAL COURT, Frankfort KY, 40611

Sep 19, 2025 → Sep 19, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (7 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Sep 19, 2025)
▶ Clock Running
Status: Created
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 19, 2025 Invoiced: Sep 19, 2025
Dispatch 0.0d
Coordinators 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Created: Sep 19, 2025 Due: Oct 31, 2025 Completed: Sep 19, 2025 (42 days early)
📅
0.0 days Total Age
⏱️
128.2d in 05-Tech-Off-Site Longest Stage
🔄
5 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00528956
Closed
call from Scott R Roberts. Needs PM WO for below trucks Truck 173 SN 16081501342 Truck 176 SN 16030900845 Truck 1178 SN 17041900448 Truck 2197 SN 18121101426 He is on site perform other PMs and location would
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Scott Styles
Owner
Leona Coonrod
Created
Sep 19, 2025
Work Orders from this Case (1)
WO-01305370 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Sep 19, 2025 • Closed: Sep 19, 2025
Completed with minor delays
Invoiced • 328 days old
🚨
Primary Delay 128.2 days stuck in "05-Tech-Off-Site"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.5d / 2.0d SLA
05-Tech-Off-Site
128.2d
Closed
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/19/2025 CRamen chatter :

 WO-01305370 — Leona Coonrod to CSA Service Solutions LLC DBA EMSAR Only

@Scott Roberts​ @Charles Ramen​ Hi Chuck, Scott called this in, he is on site. Thank you!!

 



🔧 Work Performed
Braun - Millennium 2 Series Lift Serial #: 16030900845 - Asset ID: 13167027 Braun - NL Millennium Series Lift Serial #: 16081501342 - Asset ID: 13355446 Braun - Millennium 2 Series Lift Serial #: 18121101426 - Asset ID: 13167029 Braun - Millennium 2 Series Lift Serial #: 17041900448 - Asset ID: 13167021
🔍 Technician Findings
call from Scott R Roberts. Needs PM WO for below trucks Truck 173 SN 16081501342 Truck 176 SN 16030900845 Truck 1178 SN 17041900448 Truck 2197 SN 18121101426 He is on site perform other PMs and location would
⚠️ Problem Description
Inspection: Semi-Annual Electrical Safety Test And Calibration Service call from Scott R Roberts. Needs PM WO for below trucks Truck 173 SN 16081501342 Truck 176 SN 16030900845 Truck 1178 SN 17041900448 Truck 2197 SN 18121101426 He is on site perform other PMs and location would https://www.ebiotrack.com/inspection.php?iid=30201

Timeline

📞
Case Linked Sep 19, 1:49 PM
Case Number: 00528956
Subject:
Status: Closed
📋
4 Work Order Created Sep 19, 2:18 PM
Work Order Created → Status: Ready for Scheduling → Status: Assigned → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
👷
Technician Assigned by Charles Ramen
Technician: Scott R Roberts
📅
Dispatch Scheduled by Charles Ramen Sep 19, 2:23 PM
Scheduled For: 2025-09-19T16:00:00.000+0000
⏱️
2 6x Labor Added Sep 19, 6:33 PM
6x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 4h 10m
🚨 128.7 business days
🏁
Status: Closed by Ben Saur Mar 30, 12:32 PM
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 191d 17h
2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 31, 1:20 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
🚨 88.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257921

Bottlenecks

Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

📞
Case 00528956
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Scott R Roberts
Scheduled
Sep 19, 12:00 PM
Created
Sep 19, 2:18 PM
Invoice #
SM-257921

Work Details (6)

Name Type Status Qty Amount Date
WL-02943085 Labor Open 0.5 $0.00 Sep 19, 6:33 PM
WL-02943086 Labor Open 0.75 $0.00 Sep 19, 6:33 PM
WL-02943087 Labor Open 0.5 $0.00 Sep 19, 6:33 PM
WL-02943088 Labor Open 0.5 $0.00 Sep 19, 6:33 PM
WL-02943089 Labor Open 2 $0.00 Sep 19, 6:33 PM
WL-02943090 Travel Open 135 $0.00 Sep 19, 6:33 PM

Details