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WO-01305525 ↗ ServiceMax

Stony Brook Medicine • Inspection • PSM

📍 Stony Brook - SUR- CENTEREACH MED SPA - 20435 — 23 S HOWELL AVE SUITE F, CENTEREACH NY, 11720

Sep 22, 2025 → Nov 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (24 biz days late)
Active: 31 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 25, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 3 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Sep 25 → Nov 5, 2025
28 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 31 of ? biz days used
Created: Sep 22, 2025 Completed: Nov 5, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0
Sep 22 → Sep 25 Ready for Scheduling ▶ Running 3 3
Sep 25 → Sep 25 Assigned ▶ Running 0 3
Sep 25 → Nov 5 Scheduled ▶ Running 28 31
Nov 5 → Nov 5 Tech On Site ▶ Running 0 31
Dispatch 0.0d
Coordinators 33.1d
Field Work 0.2d
Billing 65.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.1 days
Over SLA
Field Work
0.2 days
Billing
65.2 days
Created: Sep 22, 2025 Due: Nov 26, 2025 Completed: Nov 5, 2025 (21 days early)
📅
32.0 days Total Age
⏱️
63.0d in Invoiced Longest Stage
🔄
10 transitions Status Changes
⚠️
31.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529168
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 16 pcs https://www.ebiotrack.com/inspection.php?iid=30226
Priority
Standard
Origin
Email
Reason
New Case
Contact
NANCY GRANDINETTE
Owner
Jessica Sells
Created
Sep 21, 2025
Work Orders from this Case (1)
WO-01305525 (current) Invoiced
Inspection • Mohamed Shareed
Created: Sep 22, 2025 • Closed: Nov 5, 2025
Completed with significant delays
Invoiced • 394 days old
🚨
Primary Delay 63.0 days stuck in "Invoiced"
⏱️
Total Delay 31.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
29.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Invoiced
63.0d
Billing Correction Needed
2.0d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/11/2026 Jsackett - Deleted SM-245990, returned WO to Billing Correction for Update + Rebill direct to Stony Brook. 9/25 KSmith -- Scheduled for 11/5 with Jessica

9/25 KSmith -- Jessica requested 11/3 with the vascular site. Advised due to the amount of equipment vascular has it likely won't be able to be completed same day, but we could try. Awaiting response

9/25 KSmith -- Sent email to schedule for 11/6

09/24/2025 LHill-sent email to Nancy Grandinette at nancy.grandinette@stonybrookmedicine.edu to confirm contact & equipment.


09/24/2025 LHill-Called 631-638-1670. Was unable to get through the menu op for anyone to pickup or leave a message. See logged call on WO-01305524.

🔧 Work Performed
Completed annual inspection. All work documented in ebiotrack S.O #: 2860538-20435-30226.
🔍 Technician Findings
Completed annual inspection. All work documented in ebiotrack S.O #: 2860538-20435-30226.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 16 pcs https://www.ebiotrack.com/inspection.php?iid=30226

Timeline

📞
Case Linked Sep 21, 7:00 AM
Case Number: 00529168
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 22, 10:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Sep 25, 10:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 23h
📅
▶
2 Dispatch Scheduled Sep 25, 11:15 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 37m
🚨 26.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 31, 1:07 PM
Scheduled For: 2025-11-05T16:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Nov 5, 11:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 41d 1h
⏱️
▶
2 3x Labor Added Nov 5, 1:05 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 35m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 7, 10:30 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 21h, 0m
🚨 63.0 business days
💵
Status: Billing Review by Jane Sackett Feb 11, 10:31 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 96d 0h, 0m
⏳ 2.0 business days
🏁
Status: Closed by Dylan Nakoff Feb 12, 11:15 AM
From: Billing Correction Needed
To: Closed
Duration in Previous: 1d 0h
📄
Status: Ready to Bill by Diane Patton Feb 12, 12:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 35m
📨
▶
2 Status: Invoice Pending Feb 12, 2:23 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253744

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00529168
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Nov 5, 11:00 AM
Created
Sep 22, 10:54 AM
Invoice #
SM-253744

Work Details (3)

Name Type Status Qty Amount Date
WL-02997093 Labor Open 1.5 $0.00 Nov 5, 1:05 PM
WL-02997094 Labor Open 1.5 $1,414.00 Nov 5, 1:05 PM
WL-02997095 Travel Open 57 - Nov 5, 1:05 PM

Details