Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305562 ↗ ServiceMax

Stony Brook Medicine • Inspection • PSM

📍 Stony Brook - ANS- CENTEREACH - 20320 — 23 S HOWELL AVE Ste G, CENTEREACH NY, 11720

Sep 22, 2025 → Nov 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (22 biz days late)
Active: 29 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Sep 23 → Sep 29, 2025
4 business days (counted)
Running total: 5 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Sep 29 → Nov 3, 2025
24 business days (counted)
Running total: 29 of ? biz days used
Created: Sep 22, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0
Sep 22 → Sep 23 Ready for Scheduling ▶ Running 1 1
Sep 23 → Sep 29 Assigned ▶ Running 4 5
Sep 29 → Nov 3 Scheduled ▶ Running 24 29
Dispatch 0.0d
Coordinators 31.4d
Billing 67.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.4 days
Over SLA
Billing
67.1 days
Created: Sep 22, 2025 Due: Nov 26, 2025 Completed: Nov 3, 2025 (23 days early)
📅
30.0 days Total Age
⏱️
64.9d in Invoiced Longest Stage
🔄
9 transitions Status Changes
⚠️
29.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00529194
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 2 pcs https://www.ebiotrack.com/inspection.php?iid=30235
Priority
Standard
Origin
Email
Reason
New Case
Contact
NANCY GRANDINETTE
Owner
Jessica Sells
Created
Sep 22, 2025
Work Orders from this Case (1)
WO-01305562 (current) Invoiced
Inspection • Edward Arias
Created: Sep 22, 2025 • Closed: Nov 3, 2025
Completed with significant delays
Invoiced • 394 days old
🚨
Primary Delay 64.9 days stuck in "Invoiced"
⏱️
Total Delay 29.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
4.4d / 0.5d SLA
Scheduled
25.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoiced
64.9d
Billing Correction Needed
2.0d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/11/2026 Jsackett - Deleted SM-245646, returned WO to Billing Correction for Update + Rebill direct to Stony Brook. 9/29 KSmith -- Scheduled for 11/3 with Jessica on WO-01305555

9/29 KSmith -- Sent email to Jessica to schedule for 11/17

9/24 KSmith -- Per Nancy, Jessica is the POC

Jacobs, Jessica L <Jessica.Jacobs@stonybrookmedicine.edu>

9/23 KSmith -- Sent email to schedule for 11/17

09/23/2025 LHill-sent email to Nancy Grandinette at nancy.grandinette@stonybrookmedicine.edu to confirm contact & equipment.


09/23/2025 LHill-called 631-638-1670 for Nancy Grandinette to confirm contact & equipment. Was unable to leave message or get through to anyone.

🔧 Work Performed
Annual Inspection completed on 2 items
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 2 pcs https://www.ebiotrack.com/inspection.php?iid=30235

Timeline

📞
Case Linked Sep 22, 7:00 AM
Case Number: 00529194
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 22, 12:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 23, 4:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 4h
⏳ 4.9 business days
👷
▶
3 Technician Assigned Sep 29, 11:07 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-03T15:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 5d 18h
🚨 18.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 23, 3:36 PM
Scheduled For: 2025-11-03T16:30:00.000+0000
⚠️ 8.0 business days
⏱️
2x Labor Added Nov 3, 12:14 PM
Type: Labor, Travel
Status: Open
Qty: 1, 32
⏱️
▶
2 Labor Added Nov 3, 12:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 35d 2h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 5, 11:59 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 23h, 0m
🚨 65.0 business days
💵
Status: Billing Review by Jane Sackett Feb 11, 10:33 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 97d 22h, 0m
⏳ 2.0 business days
🏁
Status: Closed by Dylan Nakoff Feb 12, 11:16 AM
From: Billing Correction Needed
To: Closed
Duration in Previous: 1d 0h
📄
Status: Ready to Bill by Diane Patton Feb 12, 12:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 37m
📨
▶
2 Status: Invoice Pending Feb 12, 2:25 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253745

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00529194
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Edward Arias
Scheduled
Nov 3, 11:30 AM
Created
Sep 22, 12:03 PM
Invoice #
SM-253745

Work Details (3)

Name Type Status Qty Amount Date
WL-02993955 Labor Open 1 $0.00 Nov 3, 12:14 PM
WL-02993956 Travel Open 32 - Nov 3, 12:14 PM
WL-02994011 Labor Open 0.75 $1,414.00 Nov 3, 12:51 PM

Details