Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305599 ↗ ServiceMax

Sono Bello • SWAPOUT • P3

📍 OR-Portland — 5100 S Macadam Ave, Suite 180, Portland OR, 97239

Sep 22, 2025 → Jun 29, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Sep 25, 2025
✗ SLA Missed (160 biz days late)
Active: 163 biz days
Paused: 27 biz days
Budget: 3 biz days
🕐 Clock stopped: Invoiced (Jun 29, 2026)
SLA Target
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 22 → Sep 29, 2025
5 business days (not counted)
▶ Clock Running
Status: Reschedule
Sep 29 → Oct 16, 2025
12 business days (counted)
Running total: 12 of 3 biz days used
⏸22d
⏸ Clock Paused
Status: Awaiting Parts
Oct 16 → Nov 18, 2025
22 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 12 of 3 biz days used
151d
▶ Clock Running
Status: On Hold
Nov 18 → Jun 29, 2026
151 business days (counted)
Running total: 163 of 3 biz days used
▶ Clock Running
Status: Assigned
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 163 of 3 biz days used
Created: Sep 22, 2025 Invoiced: Jun 29, 2026
Business Days Used 163 / 3
0 3d budget +160d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0 / 3
Sep 22 → Sep 29 Awaiting Parts ⏸ Paused 5 —
Sep 29 → Oct 16 Reschedule ▶ Running 12 12 / 3
Oct 16 → Nov 18 Awaiting Parts ⏸ Paused 22 —
Nov 18 → Nov 18 Ready for Scheduling ▶ Running 0 12 / 3
Nov 18 → Jun 29 On Hold ▶ Running 151 163 / 3
Jun 29 → Jun 29 Assigned ▶ Running 0 163 / 3
Dispatch 0.0d
Material Management 28.7d
Holding 152.0d (excluded)
Coordinators 12.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
28.7 days
Over SLA
Holding (excluded from total)
152.0 days
Coordinators
12.6 days
Over SLA
Billing
0.0 days
Created: Sep 22, 2025 Due: Nov 28, 2025 Completed: Jun 29, 2026 (212 days late)
📅
190.8 days Total Age
⏱️
152.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
35.2d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528600
follow up to WO-01303649
Closed
follow up to WO-01303649 Asset ID: 12979832 Technician: Jason Morris Follow-Up Notes NIBP board needs repaired/replaced due to faulty sensor. ***UNIT needs swapped with a loaner and shipped back to depot for repair***
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
Elaine McEntee
Owner
Virtual Tech
Created
Sep 18, 2025
Work Orders from this Case (1)
WO-01305599 (current) Invoiced
SWAPOUT • Ryan Schwochow
Created: Sep 22, 2025 • Closed: Jun 29, 2026
Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay 152.0 days stuck in "On Hold"
⏱️
Total Delay 35.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
28.7d / 3.0d SLA
Reschedule
12.5d / 2.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
On Hold
152.0d
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

🔧 Work Performed
Shipping hot swap to site: Avante - Waveline EZ MAX 2 - Patient Vitals Monitor Avante Waveline EZ Max 2 Vital Signs Monitor 12979823 M18708330005 Shipment Tracking Number 1Z01E3E70398775518 Delivered - 10/02/2025 Return: 1Z01E3E79091814968 - Shipper created a label, UPS has not received the package yet. __________ Service completed - device sent - nothing returned
🔍 Technician Findings
VT Request Hot swap sent to site -
⚠️ Problem Description
follow up to WO-01303649 GE Healthcare - B40 Asset ID#: 12979832 S/N: SJF15303695WA Follow-Up Notes NIBP board needs repaired/replaced due to faulty sensor. https://www.ebiotrack.com/workorder.php?wo=68381
📄 Description
Vital Signs Monitor, GE B40 SONO BELLOW CONSIGNED

Timeline

📞
Case Linked Sep 18, 3:30 PM
Case Number: 00528600
Subject: follow up to WO-01303649
Status: Closed
⏳ 3.0 business days
📋
▶
3 Work Order Created Sep 22, 1:55 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00082150
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
⚠️ 6.0 business days
💵
▶
2 2x Expenses Added Sep 29, 4:20 PM
2x Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Keith Canterbury
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 2h
🚨 13.0 business days
📦
▶
2 Parts Requested Oct 16, 12:24 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Reschedule
To: Awaiting Parts
Duration in Previous: 16d 20h
🚨 23.0 business days
📅
Status: Ready for Scheduling by Rhonnie Reeves Nov 18, 10:00 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 32d 22h
⏸️
Status: On Hold by Ryan Schwochow Nov 18, 10:47 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 47m
🚨 152.0 business days
👷
▶
4 Status: Assigned Jun 29, 10:20 AM
Status: Assigned → Technician Assigned → 2x Labor Added → Status: Closed
👷
Technician Assigned by Ryan Schwochow
Technician: Ryan Schwochow
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Ryan Schwochow
From: Assigned
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Jul 1, 1:59 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-266178

Bottlenecks

Awaiting Parts
Duration: 5.8 business days (threshold: 3.0 business days)
Exceeded by 2.8 business days
Reschedule
Duration: 12.5 business days (threshold: 2.0 business days)
Exceeded by 10.5 business days
Awaiting Parts
Duration: 22.9 business days (threshold: 3.0 business days)
Exceeded by 19.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00528600
Closed
📦
Parts Order 00082150
Closed
📦
Parts Order 00083687
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
SWAPOUT
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 22, 1:55 PM
Invoice #
SM-266178

Work Details (4)

Name Type Status Qty Amount Date
WL-02953354 Expenses Open 1 $16.60 Sep 29, 4:20 PM
WL-02953359 Parts Open 1 $0.00 Sep 29, 4:21 PM
WL-03277206 Labor Open 1 $119.00 Jun 29, 10:22 AM
WL-03277207 Expenses Open 1 $16.60 Jun 29, 10:22 AM

Details