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← WO Overview

WO-01305737 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Preventive Maintenance • PSM

📍 Lovet Pet Health Care - White Tanks Animal Hospital - 8017 — 16578 W. Greenway Rd. , Suite 215, Surprise AZ, 85388

Sep 23, 2025 → Jan 8, 2026

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Completed (Jan 8)
⏸ 93d excluded (parts wait + holding)
✗ SLA Missed (7d late)
Dispatch 5.0d
Material Management 68.0d
Coordinators 6.8d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
5.0 days
Over SLA
Material Management
68.0 days
Over SLA
Coordinators
6.8 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Sep 23, 2025 Due: Jan 7, 2026 Completed: Jan 8, 2026 (on time)
📅
78.0 days Total Age
⏱️
68.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
74.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529497
eBiotrack - Automated New Inspection Created
Closed
Inspection: Vaporizer PM - Vaporizer Inspection Description: Vaporizer Exchange Only https://www.ebiotrack.com/inspection.php?iid=30249
Priority
Standard
Origin
Email
Reason
New Case
Contact
Zena Rosa
Owner
Jessica Sells
Created
Sep 23, 2025
Work Orders from this Case (1)
WO-01305737 (current) Invoiced
Preventive Maintenance • Andrew Przybyla
Created: Sep 23, 2025 • Closed: Jan 8, 2026
Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay 68.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 74.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
5.0d / 1.0d SLA
Awaiting Parts
68.0d / 3.0d SLA
Reschedule
0.1d / 2.0d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech exchanged the 4 vaporizers that were sent to the customer. Tech all photos and attached to WO along with photos of the return label. Tech showed the site manager that the new vaporizers were installed. Site manager filled with fluid. Tech took all 4 vaporizers to UPS store to send back. Tech also included a photo of the shipping receipt.
🔍 Technician Findings
Tech arrived on site to exchange the vaporizers.
⚠️ Problem Description
Inspection: Vaporizer PM - Vaporizer Inspection Description: Vaporizer Exchange Only https://www.ebiotrack.com/inspection.php?iid=30249

Timeline

📞
Case Linked Sep 23, 1:00 AM
Case Number: 00529497
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 23, 10:16 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
⚠️ 5.0 business days
📦
▶
2 Parts Requested Sep 29, 10:30 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by David Butler
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 6d 0h
🚨 68.0 business days
🔩
▶
2 2x Parts Added Dec 31, 12:21 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 93d 2h
👷
▶
3 Technician Assigned Dec 31, 1:05 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 43m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-08T21:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 2, 9:31 AM
Scheduled For: 2026-01-08T17:30:00.000+0000
⚠️ 5.0 business days
🚗
Travel Added Jan 8, 12:32 PM
Type: Travel
Status: Open
Qty: 4.4
🔧
Status: Tech On Site by Andrew Przybyla Jan 8, 1:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 0h
⏱️
2x Labor Added Jan 8, 1:45 PM
Type: Labor
Status: Open
Qty: 4, 0.5
✔️
▶
2 Status: Completed Jan 8, 5:57 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Andrew Przybyla
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Jan 12, 11:09 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 12, 11:46 AM
Invoice Number: SM-250973

Bottlenecks

L2 Screening
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Awaiting Parts
Duration: 68.0 business days (threshold: 3.0 business days)
Exceeded by 65.0 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00529497
Closed
📦
Parts Order 00082568
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Jan 8, 12:30 PM
Created
Sep 23, 10:16 AM
Invoice #
SM-250973

Work Details (5)

Name Type Status Qty Amount Date
WL-03051532 Parts Open 4 $1,800.00 Dec 31, 12:21 PM
WL-03051533 Expenses Open 1 $0.00 Dec 31, 12:21 PM
WL-03057561 Travel Open 4.4 - Jan 8, 12:32 PM
WL-03057646 Labor Open 4 $0.00 Jan 8, 1:45 PM
WL-03057647 Labor Open 0.5 $79.00 Jan 8, 1:45 PM

Details