Recap
Derek Reynolds confirmed the issue with the bed's head mechanism, which collapses under pressure, and created a work order to order a head kit for repair.
Derek Reynolds noted the need for extra asset tags to be left at the site and promised to ensure that 10 additional stickers would be provided during the technician's visit.
The representative from Sonobello reported a constant beeping from a vital signs machine indicating a battery issue, and Derek Reynolds agreed to include this in the same work order for technician follow-up.
The representative provided the serial number for the vital signs machine, which is 1129 55 05050, to assist in the repair process.
Tasks
Derek Reynolds will create a work order for the bed repair and order a head kit.
Derek Reynolds will ensure that 10 extra asset tags are provided during the technician's visit.
Derek Reynolds will include the vital signs machine's battery issue in the same work order and note the serial number for the technician.
🔍Technician Findings
parts needed for repair q
⚠️Problem Description
Model: Midmark - 230-001
Model Type: Exam Chair
Custom Field: Procedure Table
Notes: tiffany
Asset ID: 12955075
Site: Sono Bello - NC-Raleigh
Department: SONOBELLODepreciation Start Date:Physical Location: OR 5Depreciation Term: yrsSerial #: V2520472
Model: GE Healthcare - B125
Model Type: Vital Signs Monitor
Custom Field:
Notes: Condition battery
Asset ID: 12955050
Site: Sono Bello - NC-Raleigh
Department: SONOBELLODepreciation Start Date:Physical Location: OR 3Depreciation Term: yrsSerial #: sqf22410004sa https://www.ebiotrack.com/workorder.php?wo=68428
Case #00529737 – Exam Table and VSM Battery
Status: Closed | Priority: Standard
Model: Midmark - 230-001
Model Type: Exam Chair
Custom Field: Procedure Table
Notes: tiffany
Asset ID: 12955075
Site: Sono Bello - NC-Raleigh
Department: SONOBELLODepreciation Start Date:Physical Location: OR 5Depreciation Term: yrsSerial #: V2520472
Model: GE Healthcare - B125
Model Type
💬Case Comment
Internal Sep 23, 2025 2:44pm
Here's the notes of your call with +15138341777 (513) 834-1777 on Tuesday, September 23, 2025 at 1:15 PM:
The conversation involved Derek Reynolds from MSR addressing equipment issues reported by a representative from Sonobello. A work order was created to resolve the issues with a bed and a vital signs machine, ensuring follow-up actions were established.
Recap
Derek Reynolds confirmed the issue with the bed's head mechanism, which collapses under pressure, and created a work order to
Timeline
📞
Case Linked Sep 23, 2:25 PM
Case Number:00529737
Subject:Exam Table and VSM Battery
Status:Closed
📋
▶
5
Work Order Created Sep 23, 2:49 PM
Work Order Created → Technician Assigned → Status: Assigned → Status: Completed → Labor Added
👷
Technician Assigned by Wendy Argueta
Technician:Virtual Tech
👷
Status: Assigned by Wendy Argueta
From:Entered
To:Assigned
Duration in Previous:0m
✔️
Status: Completed by Wendy Argueta
From:Assigned
To:Completed
Duration in Previous:2m
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.28333333333333
🏁
Status: Closed by Wendy ArguetaSep 23, 2:54 PM
From:Completed
To:Closed
Duration in Previous:2m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Sep 24, 4:00 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨108.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number:SM-241902
Bottlenecks
Closed
Duration: 1.6 business days (threshold: 1.0 business days)