Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305842 ↗ ServiceMax

Sono Bello • Virtual Tech • P3

📍 NC - Raleigh — 4700 Falls of Neuse Road, Suite 190, Raleigh NC 27609 NC, 27609

Sep 23, 2025 → Sep 23, 2025

✅ Completed
P3 3 business days from creation
Target: Sep 26, 2025
🕐 Clock stopped: Completed (Sep 23)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 0.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
0.0 days
Billing
0.0 days
Created: Sep 23, 2025 Due: Sep 26, 2025 Completed: Sep 23, 2025 (3 days early)
📅
0.0 days Total Age
⏱️
1.6d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529737
Exam Table and VSM Battery
Closed
Model: Midmark - 230-001 Model Type: Exam Chair Custom Field: Procedure Table Notes: tiffany Asset ID: 12955075 Site: Sono Bello - NC-Raleigh Department: SONOBELLODepreciation Start Date:Physical Location: OR 5Depreciation Term: yrsSerial #: V2520472 Model: GE Healthcare - B125 Model Type: Vital Signs Monitor Custom Field: Notes: Condition battery Asset ID: 12955050 Site: Sono Bello - NC-Raleigh Department: SONOBELLODepreciation Start Date:Physical Location: OR 3Depreciation Term: yrsSerial #: sqf22410004sa
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Practice Manager- Raleigh
Owner
Derek Reynolds
Created
Sep 23, 2025
Work Orders from this Case (2)
WO-01305826 Invoiced
Virtual Tech - Field Repair • Christopher Morning
Created: Sep 23, 2025 • Closed: Dec 16, 2025
WO-01305842 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Sep 23, 2025 • Closed: Sep 23, 2025
Completed with minor delays
Invoiced • 233 days old
🚨
Primary Delay 1.6 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Recap Derek Reynolds confirmed the issue with the bed's head mechanism, which collapses under pressure, and created a work order to order a head kit for repair. Derek Reynolds noted the need for extra asset tags to be left at the site and promised to ensure that 10 additional stickers would be provided during the technician's visit. The representative from Sonobello reported a constant beeping from a vital signs machine indicating a battery issue, and Derek Reynolds agreed to include this in the same work order for technician follow-up. The representative provided the serial number for the vital signs machine, which is 1129 55 05050, to assist in the repair process. Tasks Derek Reynolds will create a work order for the bed repair and order a head kit. Derek Reynolds will ensure that 10 extra asset tags are provided during the technician's visit. Derek Reynolds will include the vital signs machine's battery issue in the same work order and note the serial number for the technician.
🔍 Technician Findings
parts needed for repair q
⚠️ Problem Description
Model: Midmark - 230-001 Model Type: Exam Chair Custom Field: Procedure Table Notes: tiffany Asset ID: 12955075 Site: Sono Bello - NC-Raleigh Department: SONOBELLODepreciation Start Date:Physical Location: OR 5Depreciation Term: yrsSerial #: V2520472 Model: GE Healthcare - B125 Model Type: Vital Signs Monitor Custom Field: Notes: Condition battery Asset ID: 12955050 Site: Sono Bello - NC-Raleigh Department: SONOBELLODepreciation Start Date:Physical Location: OR 3Depreciation Term: yrsSerial #: sqf22410004sa https://www.ebiotrack.com/workorder.php?wo=68428

Timeline

📞
Case Linked Sep 23, 2:25 PM
Case Number: 00529737
Subject: Exam Table and VSM Battery
Status: Closed
📋
5 Work Order Created Sep 23, 2:49 PM
Work Order Created → Technician Assigned → Status: Assigned → Status: Completed → Labor Added
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Entered
To: Assigned
Duration in Previous: 0m
✔️
Status: Completed by Wendy Argueta
From: Assigned
To: Completed
Duration in Previous: 2m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.28333333333333
🏁
Status: Closed by Wendy Argueta Sep 23, 2:54 PM
From: Completed
To: Closed
Duration in Previous: 2m
2.0 business days
📄
2 Status: Ready to Bill Sep 24, 4:00 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 108.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number: SM-241902

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

📞
Case 00529737
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Sep 23, 2:49 PM
Invoice #
SM-241902

Work Details (1)

Name Type Status Qty Amount Date
WL-02946076 Labor Open 0.28333333333333 $59.50 Sep 23, 2:53 PM

Details