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Detailed work order timeline, KPIs, and analysis

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WO-01305974 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 DPT Laboratories Ltd — 200 E Josephine St, SAN ANTONIO TX, 78215

Sep 24, 2025 → Dec 15, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 15)
✓ SLA Met (16d early)
Dispatch 0.0d
Coordinators 59.2d
Field Work 1.0d
Billing 4.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
59.2 days
Over SLA
Field Work
1.0 days
Billing
4.7 days
Over SLA
Created: Sep 24, 2025 Due: Dec 31, 2025 Completed: Dec 15, 2025 (16 days early)
📅
59.0 days Total Age
⏱️
39.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
60.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529998
6008069625
Closed
28V SYS-GC-6890N Contract ends 04/18/2026 includes Repair PM / EOQ G2614A CN22421009 7683 Autosampler tray module G1530N US10232008 6890N Network GC System G2613A CN21224540 7683 Autoinjector module
Priority
High
Origin
Web
Reason
New Case
Contact
Reid Streidl
Owner
Leona Coonrod
Created
Sep 24, 2025
Work Orders from this Case (2)
WO-01305974 (current) Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Sep 24, 2025 • Closed: Dec 15, 2025
WO-01305975 Invoiced
EOQ • Jose Gutierrez
Created: Sep 24, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 232 days old
🚨
Primary Delay 39.0 days stuck in "Assigned"
⏱️
Total Delay 60.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
39.0d / 0.5d SLA
Scheduled
20.2d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Jose Gutierrez ARP to site is 12 miles. Zone 1
🔧 Work Performed
Performed GC preventive maintenance per ACE task list working instructions in preparation for OQ. All PM tests passed.
⚠️ Problem Description
28V SYS-GC-6890N Contract ends 04/18/2026 includes Repair PM / EOQ G2614A CN22421009 7683 Autosampler tray module G1530N US10232008 6890N Network GC System G2613A CN21224540 7683 Autoinjector module
📄 Description
6890N Network GC System
📞 Call Description
DEC 2025 GC PM

Timeline

📞
▶
4 Case Linked Sep 24, 10:51 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01305974
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Jose Gutierrez
🚨 39.0 business days
🗓️
▶
2 Status: Scheduled Nov 17, 5:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2025-12-15T15:00:00.000+0000
🚨 20.8 business days
🔧
Status: Tech On Site by Jose Gutierrez Dec 15, 10:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 16h
⏱️
▶
3 9x Labor Added Dec 15, 6:41 PM
9x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jose Gutierrez
From: Tech On Site
To: Completed
Duration in Previous: 8h 42m
🏁
Status: Closed by Jose Gutierrez
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 16, 1:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 24m
⚠️ 5.0 business days
📨
▶
3 Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249754
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 39.0 business days (threshold: 4.0 business hours)
Exceeded by 38.5 business days
Scheduled
Duration: 20.2 business days (threshold: 2.0 business days)
Exceeded by 18.2 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

📞
Case 00529998
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Dec 15, 10:00 AM
Created
Sep 24, 10:52 AM
Invoice #
SM-249754

Work Details (9)

Name Type Status Qty Amount Date
WL-03038472 Labor Open 0.16666666666667 $0.00 Dec 15, 6:41 PM
WL-03038473 Labor Open 3.5 $285.00 Dec 15, 6:41 PM
WL-03038474 Labor Open 0.16666666666667 $0.00 Dec 15, 6:41 PM
WL-03038475 Travel Open 3 $180.00 Dec 15, 6:41 PM
WL-03038476 Travel Open 3 $0.00 Dec 15, 6:41 PM
WL-03038477 Parts Open 1 $0.00 Dec 15, 6:41 PM
WL-03038478 Parts Open 1 $0.00 Dec 15, 6:41 PM
WL-03038479 Parts Open 1 $0.00 Dec 15, 6:41 PM
WL-03038480 Parts Open 1 $0.00 Dec 15, 6:41 PM

Details