Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Oct 8, 2025
✗ SLA Missed (143 biz days late)
🕐 Clock stopped: Canceled (May 11, 2026)
▶ Clock Running
Status: Created
Sep 24 → Sep 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 25 → Sep 29, 2025
2 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 1 of ? biz days used
152d
▶ Clock Running
Status: On Hold
Sep 29 → May 11, 2026
152 business days (counted)
Running total: 153 of ? biz days used
Created: Sep 24, 2025
Canceled: May 11, 2026
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 24 → Sep 25 |
Created |
▶ Running
|
1 |
1 |
| Sep 25 → Sep 29 |
Ready for Release |
⏸ Paused
|
2 |
—
|
| Sep 29 → Sep 29 |
Scheduled |
▶ Running
|
0 |
1 |
| Sep 29 → Sep 29 |
Entered |
▶ Running
|
0 |
1 |
| Sep 29 → May 11 |
On Hold |
▶ Running
|
152 |
153 |
Holding
155.5d (excluded)
✗ SLA Missed
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
155.5 days
Created: Sep 24, 2025
Due: Oct 8, 2025
Completed: May 11, 2026 (214 days late)
⏱️
152.5d in On Hold
Longest Stage
🔄
4 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🎫
Case #00530198
URGENT Philips WO Request
Closed
PAID PREVENTATIVE MAINTENANCE. Cust requested onsite PM.
🚨
Primary Delay
152.5 days stuck in "On Hold"
⏱️
Total Delay
0.8 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
0.1d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
09/30/2025 RArnold - Returned a call from george . Left a message
09/29/2025 RArnold - Removed from Nkosi this is a duplicate WO
09/29/2025 RArnold- Called (914) 964-4970 for George. Left a message. Sending email letting him know Nkosi will be onsite this Thursday 10/02
09/25/2025 RArnold- Called (914) 964-4970 for George. He just stepped out of the office and should be back in 30 min. Will call back.
⚠️
Problem Description
PAID PREVENTATIVE MAINTENANCE. Cust requested onsite PM.
📄
Description
V60 Ventilator
📞
Call Description
PM - Trade - Customer Value PM
📞
Live Call_ Left Message
Completed
Sep 30, 2025
09/30/2025 RArnold - Returned a call from george . Left a message
📧
Live Call_Followed Up With Email
Completed
Sep 29, 2025
09/29/2025 RArnold- Called (914) 964-4970 for George. Left a message. Sending email letting him know Nkosi will be onsite this Thursday 10/02
📞
Live Call_ Asked to Call Back
Completed
Sep 25, 2025
09/24/2025 RArnold- Called (914) 964-4970 for George. He just stepped out of the office and should be back in 30 min. Will call back.
Timeline
📞
Case Number:
00530198
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01306109
Type:
Preventive Maintenance
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
16h 9m
👷
📅
Scheduled For:
2025-10-02T12:00:00.000+0000
🗓️
From:
Ready for Release
To:
Scheduled
Duration in Previous:
4d 5h
🆕
From:
Scheduled, Entered
To:
Entered, On Hold
Duration in Previous:
51m, 0m
🚫
From:
On Hold
To:
Canceled
Duration in Previous:
224d 2h
Bottlenecks
Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance